PCGS Guarantee Help

younique

It indicates that if they make a mechanical - clerical error; i.e. placing the incorrect label on the slab, it is not covered under their guarantee. Each slab in my submission has the proper coin number for burnished version but the label says MS70 regular strike, not SP70. Will there be a charge to re-holder?


1 14049591 393062 2008-W $5 Burnished Gold Eagle SP70
2 14049592 393062 2008-W $5 Burnished Gold Eagle SP70
3 14049593 393062 2008-W $5 Burnished Gold Eagle SP70
4 14049594 393062 2008-W $5 Burnished Gold Eagle SP70
5 14049595 393062 2008-W $5 Burnished Gold Eagle SP70
6 14049596 393062 2008-W $5 Burnished Gold Eagle SP70
7 14049597 393062 2008-W $5 Burnished Gold Eagle SP70
8 14049598 393062 2008-W $5 Burnished Gold Eagle SP70
9 14049599 393062 2008-W $5 Burnished Gold Eagle SP70
10 14049600 393062 2008-W $5 Burnished Gold Eagle SP70
11 14049601 393062 2008-W $5 Burnished Gold Eagle SP70

braddick

Eleven 70's? Tremendous submission.

Your question: I'd imagine if you approach PCGS they will handle their error by correcting the inserts. You may pay postage, perhaps.

younique

Do you thing PCGS customer service will help, or is there someone else I should speak to on Monday?

TopographicOceans

The 2008-W $5 Burnished Gold Eagle's are listed with an SP designation in the Price Guide, so the MS designation is a mechanical error.

393062 Shop 2008-W $5 Burnished Gold Eagle SP

Give them a call Monday and customer service should be able to help.
It's not your fault they mislabeled them, so if PCGS should pay for shipping both ways IMO. If they don't as for a supervisor and go up the chain.

Great submission

younique

Appreciate it. Just wish I had a name other than customer service. Anyone have to deal with this issue before? Wondering your outcomes...

lkeigwin

Originally posted by: younique

Appreciate it. Just wish I had a name other than customer service. Anyone have to deal with this issue before? Wondering your outcomes...

Here you go. This is the rep who has handled all the mechanicals for me.

Lance.



Stephanie Zamarripa

Collectors Universe - PCGS

1-800-447-8848

azamarripa@collectors.com

younique

Thanks lkeigwin. Try to give him a call Monday.

lkeigwin

Be sure to ask for "her".

Lance.

younique

My error.

All burnished were previously labeled MS. Was told there has been a recent change in PCGS policy to label them SP & they will reholder silver, platinum & gold W Eagles back to '06. Looks like since the new policy was enacted SP is standard label. So a $12 reholdering fee applies only to coins graded prior to new SP policy. Please feel free to correct me if I'm misguided here.

Hmmm. Thinking not worth the fee. Below is what is posted on their website.


"Eligible coins submitted to PCGS for Grading, Regrade, Crossover, and Reconsideration, will automatically receive this designation.

If you wish to submit your existing PCGS graded coins for Reholder, please follow the guidelines below:
•For better turnaround results, coins must be submitted on their own submission form.
•Under the "Other" service level, write in "SP/Burnished Reholder" on the line provided.
•Standard reholder, shipping and handling fees apply (Secure Reholders will be an additional $5 per coin)."