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The nice people on eBay can't hurt you any more
TopographicOceans
Posts: 6,535 ✭✭✭✭
Well, they can still only pay cents on the dollar for your coins, but if they give you low DSR's (Detail Seller Ratings) or even negative feedback it doesn't count as a defect anymore.
eBay has recognized the type of buyers they bring to sellers and there are only two ways to get a defect now:
You get a defect when you cancel a transaction for being out of stock or have a case closed without seller resolution. Your defect report can show you which transactions resulted in defects.
Defects are on you now.
Some people would complain if they found a gold bar on the street that it didn't have a handle on it to pick it up with. They'll still give you 1 star ratings, but it won't count as a defect anymore (nor impact your 20% discount)
eBay has recognized the type of buyers they bring to sellers and there are only two ways to get a defect now:
You get a defect when you cancel a transaction for being out of stock or have a case closed without seller resolution. Your defect report can show you which transactions resulted in defects.
Defects are on you now.
Some people would complain if they found a gold bar on the street that it didn't have a handle on it to pick it up with. They'll still give you 1 star ratings, but it won't count as a defect anymore (nor impact your 20% discount)
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Are defects and negatives that same thing?
No, defects are how eBay rates sellers.
If you had too many, you would lose the Top Seller rating (and your 20% discount on final value fees) - or even get kicked off eBay.
Defects used be counted when transactions had problems from the buyers point of view. These were low DSR's, returns for items not as described and negative or neutral feedback.
You can still get those, but you only get defects if you don't ship or don't resolve a buyer's case. Which can still happen with an item SNAD case.
I hung up on eBay customer service yesterday as all they do is make their extremely loyal long term (16 years over 5000 plus 100% positive feedback) sellers EXTREMELY pissed off when they side with a newbie of a couple of months with a feedback of 2.
Why would you call eBay customer service as the have the worst customer service of any company in the history of the world since the world's creation.
I hung up on eBay customer service yesterday as all they do is make their extremely loyal long term (16 years over 5000 plus 100% positive feedback) sellers EXTREMELY pissed off when they side with a newbie of a couple of months with a feedback of 2.
I am going to beg to differ, ever try calling Verizon for anything? If you do, just plan on writing off 1 hour of your life that you will never get back again.
Why would you call eBay customer service as the have the worst customer service of any company in the history of the world since the world's creation.
And will continue to do so ad infinitum.
I understand ebay will be going to 30 day return from 14 day returns.
I hope not, if they do that I will offer no return at all.
I understand ebay will be going to 30 day return from 14 day returns.
My fix for this is I am going to start requiring a 10% restocking fee for returns initiated 7 days after receipt. I have an idea I'll probably end up battling a storm of SNADS but 30 day returns on coins is ludicrous!
They certainly can still hurt you. All you need is someone posting a negative that your images are not accurate and you can kiss any serious buyer goodbuy. AS a frequent buyer on eBay, an enhanced or slightly smoothed image is my worst enemy and if I see that comment on a negative, I will not waste my time there either. You might not lose your 20%, which is really only 2% by the way, but every single coin will sell for less if at all.
They certainly can still hurt you. All you need is someone posting a negative that your images are not accurate and you can kiss any serious buyer goodbuy. AS a frequent buyer on eBay, an enhanced or slightly smoothed image is my worst enemy and if I see that comment on a negative, I will not waste my time there either. You might not lose your 20%, which is really only 2% by the way, but every single coin will sell for less if at all.
I dunno, I think the 20% discount off your final value fees is more like, well, 20%.
If a seller has a store and pays 6% FVF and does $100k a year in sales, they pay $6,000 in FVF's. So losing a 20% discount costs them $1,200 a year not $120.
Negative FB could affect sales, but I think even good sellers who do everything right get a negative for about 1 in 2,000 sales just because they are dealing with the public.
Before I buy I look at a sellers negs and 99% of the time it doesn't stop me from buying after reading the comment.
Look at apmex for example. 20 negs this month and one says:
They still had 9000+ sales that month.
You're right it is not a 2% savings, it is 1.2% based on your math. So for 1% in total savings, you are better off making sure a buyer does not whack you with a negative. I can guarantee that you will lose more than 1% with a big fat negative about you.
You're right it is not a 2% savings, it is 1.2% based on your math. So for 1% in total savings, you are better off making sure a buyer does not whack you with a negative. I can guarantee that you will lose more than 1% with a big fat negative about you.
Numbers and math stuff is complicated for some I guess.
In business there are gross sales (how much money you take in) and expenses (how much you spend).
Those are different things.
If your sales are $100,000 and you pay $6,000 to do it, that is part of your expenses
Now if you can reduce your expenses by 20%, that is a savings of $1,200.
It is called a savings because you saved the money and didn't have to pay it as part of your expenses.
So instead of paying $6,000 you only paid $4,800. That is a savings of 20%. (The % sign represents "percent" which means parts per hundred)
$6,000 - $1,200 = $4,800
That's called subtraction. It's additions tricky friend.
Well, they can still only pay cents on the dollar for your coins, but if they give you low DSR's (Detail Seller Ratings) or even negative feedback it doesn't count as a defect anymore.
eBay has recognized the type of buyers they bring to sellers and there are only two ways to get a defect now:
You get a defect when you cancel a transaction for being out of stock or have a case closed without seller resolution. Your defect report can show you which transactions resulted in defects.
Defects are on you now.
Some people would complain if they found a gold bar on the street that it didn't have a handle on it to pick it up with. They'll still give you 1 star ratings, but it won't count as a defect anymore (nor impact your 20% discount)
The defects issue has now morphed into the scam, and unresolved case issues.
Sellers on the feepay forums tell of attempting to dispute inappropriate remorse and SNAD claims and having the feepay rep escalate the claim and closing it in the buyer's favor. About 3 of those and your selling privileges are permanently revoked.
There are so many buyer scams working on there it's hard to keep up.
On the web: http://www.earlyus.com
You're right it is not a 2% savings, it is 1.2% based on your math. So for 1% in total savings, you are better off making sure a buyer does not whack you with a negative. I can guarantee that you will lose more than 1% with a big fat negative about you.
Numbers and math stuff is complicated for some I guess.
In business there are gross sales (how much money you take in) and expenses (how much you spend).
Those are different things.
If your sales are $100,000 and you pay $6,000 to do it, that is part of your expenses
Now if you can reduce your expenses by 20%, that is a savings of $1,200.
It is called a savings because you saved the money and didn't have to pay it as part of your expenses.
So instead of paying $6,000 you only paid $4,800. That is a savings of 20%. (The % sign represents "percent" which means parts per hundred)
$6,000 - $1,200 = $4,800
That's called subtraction. It's additions tricky friend.
This has got to be the funniest post since I started reading this forum.
Additions tricky friend. Priceless.
For those with customer service complaints try talking to the geniuses at healthcare.gov
My Ebay Store
I understand ebay will be going to 30 day return from 14 day returns.
My fix for this is I am going to start requiring a 10% restocking fee for returns initiated 7 days after receipt. I have an idea I'll probably end up battling a storm of SNADS but 30 day returns on coins is ludicrous!
That's exactly my plan. Email me within 7 days of receipt and I'll knock off the 10%. After that, 10% sticks. And if it's not a legit SNAD, I'll fight back.
Why would you call eBay customer service as the have the worst customer service of any company in the history of the world since the world's creation.
I hung up on eBay customer service yesterday as all they do is make their extremely loyal long term (16 years over 5000 plus 100% positive feedback) sellers EXTREMELY pissed off when they side with a newbie of a couple of months with a feedback of 2.
I am going to beg to differ, ever try calling Verizon for anything? If you do, just plan on writing off 1 hour of your life that you will never get back again.
Add to that Comcast, American Airlines, etc.
I am not on eBay anymore, but what in the heck does "defects" mean in ebay-ese?!
It means EBAY executives think sellers should powder puff their butts, too.
I get another person's bills, emails, etc. because ATT input their account to my email ID, and cannot seem to fix it. I am now on round 2 with the FCC to fix this, as ATT has now provided all this other person's person ID information to me, so I can open credit cards, etc. in their name.