What is this thief's user ID? I hate to hear stories like these.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
People like that really chap my hide. Sorry this happened to you. I would appeal the decision and see if they will take care of you in light of you being a good seller for so many years. Worst they can do is deny the appeal. Just a thought.
Wow ... that really SUCKS. What a piece of sh!t buyer.
Please tell us their ebay ID.
STAY HEALTHY!
Doug
Liquidating my collection for the 3rd and final time. Time for others to enjoy what I have enjoyed over the last several decades. Money could be put to better use.
That totally blows! I'm so sorry to hear this! But yes, I totally agree with your point that anything that is of high $$$ amount you're simply better off consigning. Ebay/PayPal, or better thought of as EPal is WAY WAY WAY too favorable to buyers. I understand trying to entice buyers to your business so making it very buyer-friendly, but there comes a point such as this where the system they have set up is just plain WRONG!
Originally posted by: jackstraw I don't know how people sleep at night? I am not a big fan though of buying insurance and the amount of the insurance is easy to figure out by the postal employee. Let's be real here, if a small box is being delved and it's 17.50 in postage, well then they know it's something good.
Yes I agree the postage on the box said $20.50 I believe. So any employee that sees it now there is a 1k item inside. Pm's sent.
Yes, I really feel for ya. It's such a terrible feeling to know eBay doesn't care about us sellers. It should be pretty obvious by the feedback you have never sent an empty box. Is there an appeals process? Ask for photos.
For the record, it was never delivered empty IMHO. The PO wouldn't deliver it. They would put it in a bag with a note and then reliever. He took the card and is stealing it from you.
** Working on the following sets-2013 Spectra Football Hall of Fame 50th Anniversary Autograph set, 2015 Spectra Football Illustrious Legends Autograph set, 2014-15 Hall of Fame Heroes autograph set. **
I received a letter from the post office about my claim. They want the box brought in for inspection within 20 or they are closing it. Hello I sent it to the buyer why the heck would I have that? This is a up hill battle filing a claim.
Before they closed the case I received a email from eBay saying that they needed a police report from the buyer then a few hours later I get a email from eBay saying that they received the report and the case has been closed in the buyers favor with a full refund. Well I ask then three times for a copy of the report for my USPS claim and no response. I then ask the buyer for a copy and he said the police refused his call for a police report saying they do not accept USPS claims. There is no police report but eBay claims they received one in issuing a refund from my PayPal account.
I believe because the money was in my account eBay gave it back to the buyer because it was the "easy" thing to do and then covered there ass. They flat out lied to me in there email and will not return my messages.
If in fact they lied to you, you have one heck of a leg to stand on. I would think they would need to provide you proof of anything they claim. I would contact the BBB and the AG regarding this.
This really sucks and is totally something I'm afraid of happening to me. I'm sorry for you. Good luck.
So have you actually called in and escalated to a supervisor or manager at eBay yet? Everything seems to be you just responding via the dispute website. If you have to demand the highest person up possible, once you get them say I have evidence that eBay required a police report , then evidence that they got said police report and now evidence from the buyer that he never was able to get a police report, they refused to get involved since not a criminal manner at this point. Make it clear you have a very well established eBay seller account without any other issues before, make it clear how long you have been on eBay and how many tens or hundreds of thousands of dollars in sales and in buying you have done and that you have the evidence you not only shipped but checked the package in at the desk with the USPS for them to have to weigh it in and confirm it was a sealed package.
If they still refuse to take care of the issue ask said person for their boss or ask them if they prefer you to contact people like the CEO, COO, CFO directly via email along with the head of Media Relations and all eBay venues via social media to see who above him or her can help you out. Also ask him who can you speak to in the legal department at this time in regards to a possible civil case against eBay in regards to eBay fraudulently claiming they have received a police report from the buyer and you again have the evidence that this is a lie and you don't mind taking this before a civil judge to get a ruling in your favor in your home state.
But really, they will not return my messages. WTF why are you not on the damn phone escalating this manner??????? The lowest level CS reps handle the base level escalations via the website and eBay messaging system. You now have to do some leg work but if you refuse to call and escalate you are SOL.
Some of these may be old info but unless I can get 50% of what I recover for you from eBay you may have to use Google a little for the most up to date info.
1-800-322-9266 (eBay Customer Service Number -- Toll Free America & Canada)
BUSINESS/MAILING ADDRESS: John Donahoe, eBay CEO, 2145 Hamilton Avenue, San Jose, CA 95125
HOME ADDRESS: John Donahoe, 10 Palmer Lane, Portola Valley, CA 94028
HOME PHONE NUMBER: 650-851-9263
Or since John Donahoe seems to be on a leave of absence acting CEO Devin Wenig at dwenig@ebay.com or 408-376-7400 OR Dan Schulman former eBay president and now PayPal CEO since the spinoff from eBay at dan.schulman@paypal.com.
Oh I called but there "high value claims" is not a available after 11pm eastern (called at 11:15 after message from buyer). I told the lady what's going on and she said "WOW" call tomorrow ASAP.
It does make me wonder how many times this has happen. Total BS.
It sure would be nice if we knew the user ID so we don't get scammed too.
** Working on the following sets-2013 Spectra Football Hall of Fame 50th Anniversary Autograph set, 2015 Spectra Football Illustrious Legends Autograph set, 2014-15 Hall of Fame Heroes autograph set. **
It might sound paranoid, but I've even been tempted to video me sealing the package, showing the contents, with the address label and me handing it to USPS...for really high valued items.
With that said though, if someone wants to scam you, they will figure out a way. As they say, where there is a will, there is a way. It's like the people that go pack searching at places like Target, Walmart, etc. People want to beat the system.
The only time that I have ever returned (or been dissatisfied with) a card through eBay has been when someone was selling an "original" and I send it in to be graded and it comes back as counterfeit. I can spot them pretty good in the scans, but there has been 2 times ones have slipped by. Luckily, both sellers refunded my money and went after the people they bought it from. Both of these sales came from power sellers who had 99-100% feedback ratings and sell thousands of cards a month.
So how did it go with calling and talking with anyone of importance at eBay about this today? How many people did you actually have to demand to be transferred up to?? I am beginning to find it really odd that you are very hesitant to discuss the most important aspect of you possibly getting a reversal on the eBay decision which is talking live with the right people over the phone.
Did the buyer say the package was tampered with in any manner or damaged in any manner?
The burning the house down thing is kind of joking, but knowing exactly who stole from me......not sure that I wouldn't find some way to make him pay for it.
I spoke/argued with them and bottom line if a buyer says they did not receive a item they are going to side with them. My only hope is USPS insurance claim. This is a challenge..... They want the box and about 3-4 records some that I do not have because the label was printed out threw eBay. ??
I spoke with a local postal clerk that I talk to every week when I pick up packages and he said it's possible because the postal price was on the box that a worker took it. He recommended anything i insure in the future to go threw registered mail only. FYI
Do your return labels have your name or your company/eBay user ID? I used to have my business name on my return labels, but changed it to an abbreviated name (OEB) to keep postal employees from looking at my shop and seeing that I have expensive items for sale.
I spoke with a local postal clerk that I talk to every week when I pick up packages and he said it's possible because the postal price was on the box that a worker took it.
A rather sad and scary admission although the indictment is firmly in place.
Comments
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
Please tell us their ebay ID.
Doug
Liquidating my collection for the 3rd and final time. Time for others to enjoy what I have enjoyed over the last several decades. Money could be put to better use.
the insurance is easy to figure out by the postal employee. Let's be real here, if a small box is being delved
and it's 17.50 in postage, well then they know it's something good.
ON ITS WAY TO NEWPORT BEACH, CA 92658
I don't know how people sleep at night? I am not a big fan though of buying insurance and the amount of
the insurance is easy to figure out by the postal employee. Let's be real here, if a small box is being delved
and it's 17.50 in postage, well then they know it's something good.
Yes I agree the postage on the box said $20.50 I believe. So any employee that sees it now there is a 1k item inside. Pm's sent.
For the record, it was never delivered empty IMHO. The PO wouldn't deliver it. They would put it in a bag with a note and then reliever. He took the card and is stealing it from you.
James
Before they closed the case I received a email from eBay saying that they needed a police report from the buyer then a few hours later I get a email from eBay saying that they received the report and the case has been closed in the buyers favor with a full refund. Well I ask then three times for a copy of the report for my USPS claim and no response. I then ask the buyer for a copy and he said the police refused his call for a police report saying they do not accept USPS claims. There is no police report but eBay claims they received one in issuing a refund from my PayPal account.
I believe because the money was in my account eBay gave it back to the buyer because it was the "easy" thing to do and then covered there ass. They flat out lied to me in there email and will not return my messages.
This really sucks and is totally something I'm afraid of happening to me. I'm sorry for you. Good luck.
If they still refuse to take care of the issue ask said person for their boss or ask them if they prefer you to contact people like the CEO, COO, CFO directly via email along with the head of Media Relations and all eBay venues via social media to see who above him or her can help you out. Also ask him who can you speak to in the legal department at this time in regards to a possible civil case against eBay in regards to eBay fraudulently claiming they have received a police report from the buyer and you again have the evidence that this is a lie and you don't mind taking this before a civil judge to get a ruling in your favor in your home state.
But really, they will not return my messages. WTF why are you not on the damn phone escalating this manner??????? The lowest level CS reps handle the base level escalations via the website and eBay messaging system. You now have to do some leg work but if you refuse to call and escalate you are SOL.
Some of these may be old info but unless I can get 50% of what I recover for you from eBay you may have to use Google a little for the most up to date info.
1-800-322-9266 (eBay Customer Service Number -- Toll Free America & Canada)
1-800-322-9266 Extension 47205 (Trust & Safety Dept, Colline McDonald)
1-800-322-9266 Extension 47207 (Trust & Safety Dept, Sarah Carlson)
1-800-322-9266 Extension 47208 (Trust & Safety Dept, Chris, **works nights**)
1-800-322-9266 Extension 55130 (Powerseller TITANIUM 24/7 Support)
1-800-322-9266 Extension 65682 (Bill Cobb)
1-402-935-5187 (Brian, eBay problem solver)
1-408-376-7419 (Gary Dellabo, ebay Strategic Partnership's Group -- Toll Number)
1-408-376-7517 (eBay General FAX Number -- Toll Number)
1-408-376-7205 (eBay Investor Relations, Tracey Ford -- Toll Number)
1-408-376-7458 (eBay Media Relations, Hani Durzy -- Toll Number)
1-801-545-2276 (eBay President, Direct Number Salt Lake City -- Toll Number)
1-408- 376-7514 (TOLL FAX Number) Ryan Downs, Senior Vice President Operations, PayPal, Inc. and eBay Inc.
1-801-545-1853 (eBay Accounts, Christa, Accounts Specialist, Salt Lake City -- Toll Number)
spoof@eBay.com (Report Spoof or Phishing Emails/Websites)
exec.relations@ebay.com (eBay Executive Relations)
matthewb@ebay.com ( Matthew J. Bannick, President, eBay International)
government_relations@ebay.com (eBay Government Relations Department)
billcobb@ebay.com (President, eBay North America)
csme@ebay.com (Office of the eBay President)
pierre@ebay.com (Pierre Omidyar, eBay Chairman)
ulieberman@ebay.com (Usher Lieberman, Senior Manager Corporate Communications)
jcanfield@ebay.com (John Canfield, Sr. Director Trust & Safety Policy Management)
John Donahoe, eBay CEO
FAX NUMBER: If you prefer to send a fax to the eBay CEO, here is his personal office fax number: 1-408-376-7414
EMAIL: jdonahoe@ebay.com / john.donahoe@ebay.com / john@ebay.com
BUSINESS/MAILING ADDRESS: John Donahoe, eBay CEO, 2145 Hamilton Avenue, San Jose, CA 95125
HOME ADDRESS: John Donahoe, 10 Palmer Lane, Portola Valley, CA 94028
HOME PHONE NUMBER: 650-851-9263
Or since John Donahoe seems to be on a leave of absence acting CEO Devin Wenig at dwenig@ebay.com or 408-376-7400 OR Dan Schulman former eBay president and now PayPal CEO since the spinoff from eBay at dan.schulman@paypal.com.
It does make me wonder how many times this has happen. Total BS.
With that said though, if someone wants to scam you, they will figure out a way. As they say, where there is a will, there is a way. It's like the people that go pack searching at places like Target, Walmart, etc. People want to beat the system.
The only time that I have ever returned (or been dissatisfied with) a card through eBay has been when someone was selling an "original" and I send it in to be graded and it comes back as counterfeit. I can spot them pretty good in the scans, but there has been 2 times ones have slipped by. Luckily, both sellers refunded my money and went after the people they bought it from. Both of these sales came from power sellers who had 99-100% feedback ratings and sell thousands of cards a month.
Sorry that this happened to you...its deplorable.
A witch like we had thought.
Did the buyer say the package was tampered with in any manner or damaged in any manner?
Bowman Baseball -1948-1955
Fleer Baseball-1923, 1959-2007
Al
You have his address. I would fly to his city and burn his house down.
I was thinking the same thing.
2015 World Series Champions
2018 Worst Minor League System In Baseball
#FIREDAYTONMOORE
You have his address. I would fly to his city and burn his house down.
I was thinking the same thing.
I wouldn't burn his house down...might throw something at it though!
I spoke with a local postal clerk that I talk to every week when I pick up packages and he said it's possible because the postal price was on the box that a worker took it. He recommended anything i insure in the future to go threw registered mail only. FYI
A rather sad and scary admission although the indictment is firmly in place.