Could someone post a link

TwoSides2aCoin

Like finding a "key" date in a roll of cents is how hard this new website layout is to find my way around,

TopographicOceans

Go to PCGS.com and click on Login in the upper right corner

BAJJERFAN

home page www.pcgs.com then coin grading then order status

TwoSides2aCoin

Thanks. I've tried all the links from my MacBook Pro and "Safari cannot establish a secure connection" to any part of this site which has an https address.

Stranger things have happened.

TwoSides2aCoin

I can get to this point :



and then when I click on "YOUR ACCOUNT" , I get this page :



and so it is with any of this site's (PCGS) addresses, which have the "https'' URL preceding it.



Any ideas , techies ?

Manorcourtman

You are not alone!! Many of us are experiencing the same website issues. No solutions have been offered. Email PCGS customer service so they know!! I just got an email that they are working on it. Thats the same screen of death I get using Safari. IE doesn't work either. Try Firefox. They have some serious website issues!! We've all been howling about it.

Bochiman

Originally posted by: Manorcourtman

You are not alone!! Many of us are experiencing the same website issues. No solutions have been offered. Email PCGS customer service so they know!! I just got an email that they are working on it. Thats the same screen of death I get using Safari. IE doesn't work either. Try Firefox. They have some serious website issues!! We've all been howling about it.

Not all. And, not trying to poke at you, or anyone, but it does work for me, and probably for many.



I am using IE 11 and haven't tried on older versions (this PC is Win7). I have no idea why it would work for me (and likely their IT department when it was tested) and not you or anyone else. I could see lack of MAC testing, but IE is usually the staple, so surprised by that.

TwoSides2aCoin

Logged in fine on the iPhone and also with Windows operating system. No problems there. It's only with the MacBook Pro, I'm experiencing this issue. Thank you fellas for the enlightenment.

robertpr

TwoSides2aCoin:



I noticed in your screenshots that at the bottom window it shows the time as 5:45PM but the time on your Mac in the menu bar is 4:45. You may be having issues with your time synchronization. If your time is not correct on your system clock, it creates errors connecting to secure websites.



First, open settings and make sure your time zone is correct and that you are set to sync with time.apple.com



Then, ensure any firewall or antivirus you have is DISABLED, as it may inadvertently block access to Apple's time servers.



Then, click search in the upper right (menu) on your Mac when viewing the finder. Type in "terminal" to launch a terminal. Then copy and paste the following:



sudo ntpdate -u time.apple.com



That will force an update. Wait a few minutes for the time synchronization.



Now quit Safari and relaunch it. See if you can connect.

BAJJERFAN

Have you tried removing the s from https?

Manorcourtman

Originally posted by: Bochiman

Originally posted by: Manorcourtman

You are not alone!! Many of us are experiencing the same website issues. No solutions have been offered. Email PCGS customer service so they know!! I just got an email that they are working on it. Thats the same screen of death I get using Safari. IE doesn't work either. Try Firefox. They have some serious website issues!! We've all been howling about it.

Not all. And, not trying to poke at you, or anyone, but it does work for me, and probably for many.



I am using IE 11 and haven't tried on older versions (this PC is Win7). I have no idea why it would work for me (and likely their IT department when it was tested) and not you or anyone else. I could see lack of MAC testing, but IE is usually the staple, so surprised by that.

Something is very wrong around here!! It's no coincidence that all of us with issues had it all start at the same time. It has spread from IE to Safari in my case. It's not our computers having issues, it's PCGS and their IT Dept having issues! It's not simply a chat Board issue now, it is effecting the paid service they are providing customers. I don't pay a yearly membership fee to not be able to access my account.

Bochiman

Originally posted by: Manorcourtman

It's not simply a chat Board issue now, it is effecting the paid service they are providing customers. I don't pay a yearly membership fee to not be able to access my account.

And, on that point, you have the best base for a complaint I have heard of any so far since the software was updated.



Have you called them to discuss from that standpoint? I would see that going further than a thread on the forums.

Manorcourtman

Originally posted by: Bochiman

Originally posted by: Manorcourtman

It's not simply a chat Board issue now, it is effecting the paid service they are providing customers. I don't pay a yearly membership fee to not be able to access my account.

And, on that point, you have the best base for a complaint I have heard of any so far since the software was updated.



Have you called them to discuss from that standpoint? I would see that going further than a thread on the forums.

I was told they are working on it. Hopefully they get it fixed soon!

TwoSides2aCoin

Fixed. And for those who have doubts, I'm amazed at how fast this was resolved. In addition , to RobertPR, I see where you see the time change, but that was an Ameritrade page under the PCGS window. It was Eastern Standard Time, though… I did take your advice and the time was in synch. I think it was a glitch that got worked out . At least for me it's fixed, now.

robec

What was the fix? Did you have to change a setting?

robertpr

Perhaps just the act of opening your date and time settings initiated a synchronization. Being off by as little as a few seconds can cause these https errors on both Mac OS and iOS. One would not think the two things are correlated, but they actually are. Or maybe I was way off base, but in any event I am glad the error has been resolved for you.