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Just got my first ever paypal chargeback case dropped on me for a 60 day old ebay transaction

MeatloafMeatloaf Posts: 1,308
in Trading Cards & Memorabilia Forum

So I just got a chargeback dropped on me via paypal from an ebay transaction 60 days ago. Sale was for a serialized derek jeter auto insert card to "cardbuzz2000."

I have sold many items on ebay, but never ever have I dealt with a chargeback, let alone one dropped with no communication from the buyer.

Note this was alerted to me by paypal, not ebay.

Paypal has directed me to provide proof that I shipped the card to the address listed on the ebay purchase. I am hoping this is enough to stiff arm me soaking up a $250 loss here.

Any advice on how to proceed in order to ensure I do not lose out here?

Opinions/recommendations requested. TY

Comments

  • slum22slum22 Posts: 2,594 ✭✭✭✭
    Hate to see this. (Knock on wood) This has never happened to me before so I have no advice for you. Good luck!
    Steve
  • IronmanfanIronmanfan Posts: 5,498 ✭✭✭✭

    I am assuming you still have the Tracking information; that would prove what address it was shipped to

    Good Luck

    IMF

    Successful dealings with Wcsportscards94558, EagleEyeKid, SamsGirl214, Volver, DwayneDrain, Oaksey25, Griffins, Cardfan07, Etc.
  • KbKardsKbKards Posts: 1,782 ✭✭✭
    Paypal has directed me to provide proof that I shipped the card to the address listed on the ebay purchase. I am hoping this is enough to stiff arm me soaking up a $250 loss here.



    Any advice on how to proceed in order to ensure I do not lose out here?



    You can start by giving PayPal what they asked for. As long as you followed their rules when shipping, and provide the info they are now asking for, it should be a slam dunk for you to win the case.
  • StamkosFanStamkosFan Posts: 255 ✭✭✭
    So the 45 day window to open a case no longer applies?

  • LarkinCollectorLarkinCollector Posts: 8,975 ✭✭✭✭✭

    Originally posted by: StamkosFan So the 45 day window to open a case no longer applies?

    Only on eBay, Paypal has a longer dispute window.

    Who is the Golf Card Guy?
  • charrigancharrigan Posts: 2,293

    It is now 180 days.

    "Effective Date: November 18, 2014

    Dispute Filing Window

    We're increasing the time for buyers to file a merchandise dispute (Item Not Received and Significantly Not as Described) from 45 days to 180 days. All references in the User Agreement to "Opening a Dispute within 45 days" have been updated to reflect "Opening a Dispute within 180 days." The Sections these changes appear include the Introduction, 3.15, 13.2 and 13.5.""

    You should be fine. Even if the CC finds against you, PP has seller protections that preserve the funds as long as you follow their policies.

  • KbKardsKbKards Posts: 1,782 ✭✭✭
    I have prior banking experience.



    It will honestly depend on how diligent Paypal is with disputing the charge ,and the regulations of what credit/debit card company (if a card) was involved in the transaction. It's not always a clear cut case. The banks and Paypal have to follow the processors guidelines. (visa, discover, etc) to dispute. For an example..... if this was processed with a Visa card... they might follow up asking for signed proof of delivery. Even if the address is a match.



    Start out by sending Paypal the proper tracking information ,and they should be assisting from there.



    Good luck



    The particular issue the OP is having has nothing to do with the normal dispute process between buyer - credit card company - seller. It is an Ebay transaction involving PayPal and if the OP followed the rules then he will be eligible for seller protection from PayPal. If the seller followed the rules and provides PayPal the required info, the seller gets to keep the money because it will be eligible for his seller protection deal with PayPal. It then becomes PayPal's problem, and potential loss, fighting the charge back with the card company and buyer.
  • Dpeck100Dpeck100 Posts: 10,912 ✭✭✭✭✭
    The credit card companies have immense power. I had a PayPal charge back a few years ago on a transaction that had Ebay message dialogue, tracking and positive feedback left and PayPal folded and paid the claim to the credit card company.



    A common problem is for the person who has the credit card to say it was a fraudulent charge and that they didn't authorize it. Even though they bid, won and left feedback the credit card company for some odd reason is on their side.



    The end result is PayPal said they realized I had presented all the information needed and while they settled with the credit card company they covered the loss and I was exonerated and got the funds they had reversed from me back.



    I was so pissed. The scumbag got quite a few Ebay messages from me during the process that weren't very kind.
  • vintageinvestmentsvintageinvestments Posts: 642 ✭✭
    I have had this happen. You are screwed. PP will not be much help. THey will take the funds and refund the buyer. Good Luck.
  • MeatloafMeatloaf Posts: 1,308
    ty for the words. I uploaded all docs. buyer will not response to me. i sent msgs to "her" pp email and on ebay. I uploaded 6+ screen captures of the ebay sale info, shipping info, delivery confirmation, etc. I also provided a write up. Super concerned I did all the right things but will be taken for the money in the end. I recommend blocking the ebayer; I have never done this before, but at this point with no comms and a late chargeback, I assume I am being scammed. I will provide words on the follow up and aftermath.
  • garnettstylegarnettstyle Posts: 2,143 ✭✭✭✭
    Is this for a INR or SNAD?

    IT CAN'T BE A TRUE PLAYOFF UNLESS THE BIG TEN CHAMPIONS ARE INCLUDED

  • ICE9ICE9 Posts: 552 ✭✭✭
    It looks like you're not the only one cardbuzz2000 is fleecing:

    current thread on blowout cards forum
    "Must these Englishmen Live That I Might Die? Must They Live That I Might Die?" - The Blue Oyster Cult
  • dennis07dennis07 Posts: 1,842 ✭✭✭
    "A common problem is for the person who has the credit card to say it was a fraudulent charge and that they didn't authorize it. Even though they bid, won and left feedback the credit card company for some odd reason is on their side."

    The two times I've had to dispute fraudulent charges to my credit card I had to sign an affidavit stating they were indeed fraudulent before getting my money refunded. I would think falsifying the affidavit would take the matter to whole new level of illegal activity.
    Why would anyone go there over a few hundred dollar baseball card? Crazy.
    Collecting 1970 Topps baseball
  • dennis07dennis07 Posts: 1,842 ✭✭✭
    OK I'm not liking how the new site software jumbles everything together.image
    I've got to figure out how you guys are putting previous quotes in boxes.
    Collecting 1970 Topps baseball
  • brendanb438brendanb438 Posts: 1,595 ✭✭✭
    A CC chargeback is a whole different beast from a PP or eBay dispute whether a INR or SNAD. A CC Chargeback can be done with some companies now up to 6 months after the fact I believe. Good luck getting PP to admit what exactly was claimed on the CC chargeback either whether never received, never authorized, a turd in a box was delivered and not my 52 Mantle.

    Have been selling on FeeBay since Dec. of 1997 and have had 3 CC chargebacks against me over that time. Been about 4 years since the last one but even with proof of delivery on all 3 chargebacks eBay still peed in my cool-aid and reversed the funds and I was out the money all 3 times. Thankfully all 3 transactions were for under $100 a piece but still burned me that even with positive feedback, proof of delivery to the address confirmed via PP and with some back and forth communications through eBay showing at least 1 person was very happy with the item and looking for more similar items I was SOL everytime.

    I hope things have changed over the last couple years but depending on who the CC is through think AMEX or Discover there is a good chance PP will cave and may leave you hanging.
  • charrigancharrigan Posts: 2,293
    Even if the CC finds for the buyer, PP will cover the expense of you've followed their procedures. I wouldn't sweat it.
  • MeatloafMeatloaf Posts: 1,308
    Update: The case is now closed. I uploaded all proof of shipping and delivery documentation. I won and was not charged anything. Likely the CC company or Paypal may have to suck up the charge back, but not me. Feedback: upload screen shots of proof of ebay sale, shipping, tracking usps info, etc. Hope no one else has to suffer this.
  • grote15grote15 Posts: 29,743 ✭✭✭✭✭
    Good to hear you didn't get screwed. Unbelievable how some of these dirtbag scammers operate with a straight face. Unbelievable..


    Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
  • garnettstylegarnettstyle Posts: 2,143 ✭✭✭✭
    I recently had two knuckleheads open a INR case on me trying to get free cards. Once I provided the tracking, they both closed the case the next day. I cant block them because if they bid on one of my current items, they can leave negative(since they didn't leave any feedback at all).



    As long as evilbay allows buyers to hold sellers hostage, these kind of scammers will keep on doing it.

    IT CAN'T BE A TRUE PLAYOFF UNLESS THE BIG TEN CHAMPIONS ARE INCLUDED

  • charrigancharrigan Posts: 2,293
    Good to hear that it was resolved in your favor. eBay/PP builds this into their cost of doing business and pays out a good amount of it. If people become repeat offenders, they get the boot.
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