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Here's a new eBay problem. How would you handle it?

UtahCoinUtahCoin Posts: 5,366 ✭✭✭✭✭
in U.S. Coin Forum
I received an email this morning (not through eBay) from a buyer who purchased a $30 coin on March 6, (6.5 months ago). Claims he never received it and wants to know what I'm going to do about it. I have the tracking number, but of course it is no longer in the USPS system. Do I just nicely say, "Sorry, it's been 6 1/2 months. Why didn't you contact me sooner?
I used to be somebody, now I'm just a coin collector.
Recipient of the coveted "You Suck" award, April 2009 for cherrypicking a 1833 CBHD LM-5, and April 2022 for a 1835 LM-12, and again in Aug 2012 for picking off a 1952 FS-902.

Comments

  • BAJJERFANBAJJERFAN Posts: 31,255 ✭✭✭✭✭
    I bet the USPS could check.

    Tellum so solly but no can refund.
    theknowitalltroll;
  • lasvegasteddylasvegasteddy Posts: 10,432 ✭✭✭
    6.5 months is way too long to claim item not received...."i would think"
    yup be courteous saying if this was within acceptable time frame you'd be more then happy to assist him but can not due to the excessive time that has past

    get ready with your tracking to call ebay

    by all means pm me his ebay handle if you prefer not to out this knucklehead
    everything in life is but merely on loan to us by our appreciation....lose your appreciation and see


  • WillieBoyd2WillieBoyd2 Posts: 5,266 ✭✭✭✭✭
    This sounds like a scam.

    image
    https://www.brianrxm.com
    The Mysterious Egyptian Magic Coin
    Coins in Movies
    Coins on Television
  • fcloudfcloud Posts: 12,133 ✭✭✭✭
    I once had someone claim something didn't show up, and when I proved it was delivered via USPS, they were able to look through their car and find it. My guess is the person received it, but now has misplaced it, so it must have not come--right... Like others have said. See if you can get the info from USPS (in person visit), and that should prove it was delivered. Good Luck.

    President, Racine Numismatic Society 2013-2014; Variety Resource Dimes; See 6/8/12 CDN for my article on Winged Liberty Dimes; Ebay

  • AUandAGAUandAG Posts: 24,929 ✭✭✭✭✭
    Might just respond that you got his message. You will check with the PO and go from there. Can they
    check?
    Did he leave you feedback? I presume he did not.

    Do you not check on your solds for delivery? My sold list shows the USPS tracking number and I don't
    remove from the list until they say it has been delivered. At that point I then archive it.

    I see how you are very frustrated with selling on ebay!

    How much was the coin? Unless it's really cheap I don't see how the buyer could not notice that
    he never received it.

    bobimage

    edited: I didn't see the $30, I guess it was cheap enough to slip under the radar.
    Registry: CC lowballs (boblindstrom), bobinvegas1989@yahoo.com
  • drwstr123drwstr123 Posts: 7,049 ✭✭✭✭✭
    Tell him the truth.
    The PO records have been purged and there is no way of establishing if it was delivered or not.
    Due to the amount of time since the transaction, why did the buyer wait so long to contact?

    I'd listen to the response and then offer to send some consolation prize.
  • RichieURichRichieURich Posts: 8,552 ✭✭✭✭✭
    Go to your Post Office first. Ask the P. O. person you get along with best to help you. Just because you can't see the tracking info doesn't mean that the USPS people can't find it.

    An authorized PCGS dealer, and a contributor to the Red Book.

  • BAJJERFANBAJJERFAN Posts: 31,255 ✭✭✭✭✭
    I wonder how he KNOWs that he didn't get it.
    theknowitalltroll;
  • leothelyonleothelyon Posts: 8,484 ✭✭✭✭✭
    I would take 6 1/2 months to reply. image

    The more qualities observed in a coin, the more desirable that coin becomes!

    My Jefferson Nickel Collection

  • leothelyonleothelyon Posts: 8,484 ✭✭✭✭✭


    << <i>I wonder how he KNOWs that he didn't get it. >>



    He waited 6 1/2 months for its arrival........didn't you read the OP post? image

    The more qualities observed in a coin, the more desirable that coin becomes!

    My Jefferson Nickel Collection

  • TopographicOceansTopographicOceans Posts: 6,535 ✭✭✭✭
    Wait 6 1/2 months and then reply he is too late to report he didn't get his item.

    He slept on his rights, and even eBay would agree. He can't open a case or do anything feedback related.
    Just be sure to block him.

  • SamByrdSamByrd Posts: 3,131 ✭✭✭✭
    30 days period is the time span to decide if an item was received or not.

    there is little to do here , even if one could track it what would it prove the coin would of either been returned to you or delivered in that time.

    Its 6 months later and nothing can be done here. The tiny possibility of actual loss is there but even that can not be established or claimed at this point.

    My response would be : Thank you for your email. We have not received any returned items and due to the time that has passed cannot file a claim for loss.


  • TigersFan2TigersFan2 Posts: 1,442 ✭✭


    << <i>I received an email this morning (not through eBay) from a buyer who purchased a $30 coin on March 6, (6.5 months ago). Claims he never received it and wants to know what I'm going to do about it. I have the tracking number, but of course it is no longer in the USPS system. Do I just nicely say, "Sorry, it's been 6 1/2 months. Why didn't you contact me sooner? >>



    That is 100% the correct response. There's a "statute of limitations" in the guarantees behind any sale. Any issues need to be raised in a reasonable and timely manner. And block that buyer from future purchases.
    I love the 3 P's: PB&J, PBR and PCGS.
  • epcjimi1epcjimi1 Posts: 3,489 ✭✭✭


    << <i>Wait 6 1/2 months and then reply he is too late to report he didn't get his item.

    even eBay would agree. >>



    Bold for the point.
  • airplanenutairplanenut Posts: 22,375 ✭✭✭✭✭
    Just yesterday I had someone (international) tell me a package sent in June didn't arrive. June of 2014, mind you.
    JK Coin Photography - eBay Consignments | High Quality Photos | LOW Prices | 20% of Consignment Proceeds Go to Pancreatic Cancer Research
  • DollarAfterDollarDollarAfterDollar Posts: 3,215 ✭✭✭✭✭
    I agree with what was said earlier. Tell him you'll check with PO but offer nothing more. If PO can help great, if not, time is well past freshness date. Sorry Sir.
    If you do what you always did, you get what you always got.
  • pocketpiececommemspocketpiececommems Posts: 6,046 ✭✭✭✭✭
    These people walk among us. 👎
    Pocketpiececommemoratives

    Lafayette Grading Set
  • BAJJERFANBAJJERFAN Posts: 31,255 ✭✭✭✭✭


    << <i>I agree with what was said earlier. Tell him you'll check with PO but offer nothing more. If PO can help great, if not, time is well past freshness date. Sorry Sir. >>



    I doubt they could help other than to confirm that it was delivered, if indeed it was.
    theknowitalltroll;
  • ms70ms70 Posts: 13,956 ✭✭✭✭✭
    Do not respond, completely ignore it.

    Great transactions with oih82w8, JasonGaming, Moose1913.

  • PerryHallPerryHall Posts: 46,797 ✭✭✭✭✭


    << <i>Just yesterday I had someone (international) tell me a package sent in June didn't arrive. June of 2014, mind you. >>



    Tell him to be patient and to give it a little more time.imageimage

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • streeterstreeter Posts: 4,312 ✭✭✭✭✭
    My guess is he's waiting for you to say you don't have tracking info at this late date.


    Then,



    Chomp.
    Have a nice day
  • goldengolden Posts: 9,989 ✭✭✭✭✭


    << <i>This sounds like a scam.

    image
  • jessewvujessewvu Posts: 5,065 ✭✭✭✭✭
    I would provide him with a tracking number and have him go to the post office and ask them for help. Tell him there isn't anything you can do now that he waited so long.
  • PerryHallPerryHall Posts: 46,797 ✭✭✭✭✭


    << <i>I would provide him with a tracking number and have him go to the post office and ask them for help. Tell him there isn't anything you can do now that he waited so long. >>



    Agree. This is what I would do.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • streeterstreeter Posts: 4,312 ✭✭✭✭✭
    I remember from the recent past an update iirc that we were advised to keep tracking info for 6 months even though USPS doesn't make it available that long. I don't recall if it was a PayPal or Ebay update.

    There was a thread similar to this several months back and the consensus iirc was just to ignore the email.
    Have a nice day
  • tincuptincup Posts: 5,373 ✭✭✭✭✭
    Why even give this any consideration after the amount of time? Waaaaaaay beyond any reasonable time period. forget it.
    ----- kj
  • ChristosChristos Posts: 950 ✭


    << <i>

    << <i>I would provide him with a tracking number and have him go to the post office and ask them for help. Tell him there isn't anything you can do now that he waited so long. >>



    Agree. This is what I would do. >>



    This is what I would do as you provided the tracking number to the buyer. The only other thing I would do is ask them what the post office told the when they checked the tracking over the last 6 1/2 months.
  • lasvegasteddylasvegasteddy Posts: 10,432 ✭✭✭
    i still say his ebay handle needs to be outted
    everything in life is but merely on loan to us by our appreciation....lose your appreciation and see


  • BAJJERFANBAJJERFAN Posts: 31,255 ✭✭✭✭✭


    << <i>I would provide him with a tracking number and have him go to the post office and ask them for help. Tell him there isn't anything you can do now that he waited so long. >>



    You would be better off doing it yourself so you know exactly what the PO would tell him. You'd want to verify it anyway.
    theknowitalltroll;
  • jwittenjwitten Posts: 5,230 ✭✭✭✭✭
    I would tell him that it has been far too long for a claim like that, then block him
  • Cougar1978Cougar1978 Posts: 8,759 ✭✭✭✭✭
    I would give him the tracking number, ship date, what USPS said about when it was received by him and then ignore him. I keep a log in my Sales Journal of tracking number and buyer receipt date per USPS. He could have received the item and misplaced it / forgotten about it. Either way I would fight him on any kind of ebay case or non receipt claim. I guess there are scammers who keep a log of items to go back six months later to scam sellers on some kind of phony non receipt thing.

    I would also block him.
    Coins & Currency
  • TreashuntTreashunt Posts: 6,747 ✭✭✭✭✭
    suggest that he/she get a life?
    Frank

    BHNC #203

  • Type2Type2 Posts: 13,985 ✭✭✭✭✭
    Get back to him in 6 1/2 mo and see how he likes it. image


    Hoard the keys.
  • messydeskmessydesk Posts: 20,274 ✭✭✭✭✭
    Asking, "Why didn't you contact me sooner?" invites further contact from the buyer/scammer. Stating, "It's been 6 1/2 months and the package can no longer be tracked. You should have contacted me sooner," is more final. Had you shipped insured, the time limit for filing a claim is 60 days (APO/FPO/DPO is 180 days). The sooner you wash your hands of this buyer, the better.
    John
    Keeper of the VAM Catalog • Professional Coin Imaging • Prime Number Set • World Coins in Early America • British Trade Dollars • Variety Attribution
  • BAJJERFANBAJJERFAN Posts: 31,255 ✭✭✭✭✭
    So what if he complains to eBay and they find in his favor?image
    theknowitalltroll;
  • AMRCAMRC Posts: 4,280 ✭✭✭✭✭
    Tell him him since it has been so long, he needs to open a case since USPS does not contain the records on-line that far back.
    MLAeBayNumismatics: "The greatest hobby in the world!"
  • mustangmanbobmustangmanbob Posts: 1,890 ✭✭✭✭✭
    Just state the tracking number and state that is was delivered, according to the Post Office records.

    Let him fuss, or most likely, go away, since it smells like a scam.

  • crazyhounddogcrazyhounddog Posts: 14,055 ✭✭✭✭✭


    << <i>

    << <i>Just yesterday I had someone (international) tell me a package sent in June didn't arrive. June of 2014, mind you. >>



    Tell him to be patient and to give it a little more time.imageimage >>



    image That's what I would tell him and I would be laughing as I type it.
    The bitterness of "Poor Quality" is remembered long after the sweetness of low price is forgotten.
  • telephoto1telephoto1 Posts: 4,961 ✭✭✭✭✭
    Red flag #1... it's been 6.5 months, and he's just now contacting you.
    Red flag #2... he's contacting you outside eBay.

    Ask him to confirm his personal info (ebay handle, shipping address etc.) via eBay messages to see if this is even the same person.

    If it's not the same info, ignore him. Scam.

    If it is, tell him you'll check with the USPS to confirm shipment if it is possible at this late date, but that's basically all you can do since too much time has passed. I see no reason to reward him with anything other than some basic due diligence to try to locate the shipping info. Assuming this is the same guy. For all you know you could be dealing with someone who hacked the real guy's account and he's going through the guy's transactions to try to get money or something.

    Whatever you do, do NOT bring up filing a case. You are probably OK even if he does, but I rule nothing out with eBay- particularly if the item's no longer trackable. This could be his angle to try to get refunded ("they never sent it, no tracking proves it", etc.).

    RIP Mom- 1932-2012
  • 19Lyds19Lyds Posts: 26,492 ✭✭✭✭


    << <i>I received an email this morning (not through eBay) from a buyer who purchased a $30 coin on March 6, (6.5 months ago). Claims he never received it and wants to know what I'm going to do about it. I have the tracking number, but of course it is no longer in the USPS system. Do I just nicely say, "Sorry, it's been 6 1/2 months. Why didn't you contact me sooner? >>



    << <i>Here's a new eBay problem. How would you handle it? >>



    I'd wait 6 1/2 months and reply back with the tracking number.......................
    I decided to change calling the bathroom the John and renamed it the Jim. I feel so much better saying I went to the Jim this morning.



    The name is LEE!
  • ashelandasheland Posts: 23,706 ✭✭✭✭✭


    << <i>Do not respond, completely ignore it. >>


    image

    My YouTube Channel

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