EBay user jesmonag
rexvos
Posts: 3,315 ✭✭✭✭✭
I having a problem with an auction a won recently. The auction closed on Aug. 23 a Sunday night. I paid immediately. Monday am the item gets marked as shipped. Then Tuesday 8/25 I receive positive feedback saying your card will ship 8/28. 8/28 rolls around no tracking info has been entered so I message the seller. No response. I normally would not worry but this auction is for a PSA 8 Michael Jordan rookie so it is a card I am anxious to receive. so Sunday I message the seller again no response. No card delivered Tuesday so I start a claim that morning. Should I be worried? I am already highly frustrated with the lack of communication on such a high end card.
Looking for FB HOF Rookies
0
Comments
It is completely unacceptable to ship a high end item with no tracking information.
He won't be able to prove it was delivered and you'll most likely win your case w/o trouble, but what a disappointment and PITA.
Sounds like the seller is backing out of the deal though, which sucks.
<< <i>Seeing that it's vacation season I would probably be a little less anxious, considering you are covered by Ebay and Pay Pal. I mean we are only at 5 or 6 business days from when it should ship (next day) and if you go by his stated handling time (3 days) we are at like 3 business days. I can't see the point in filing a claim for a card that based on the sellers description shouldn't even have arrived yet. >>
Normally I would agree but he marked the package as shipped immediately, and why would he not add tracking or respond to questions?
<< <i>Seeing that it's vacation season I would probably be a little less anxious, considering you are covered by Ebay and Pay Pal. I mean we are only at 5 or 6 business days from when it should ship (next day) and if you go by his stated handling time (3 days) we are at like 3 business days. I can't see the point in filing a claim for a card that based on the sellers description shouldn't even have arrived yet. >>
Also what does vacation season have to do with it? Do you list auctions and the decide to go on vacation when they close? Also how hard is it to respond to a question in the age of smart phones? Also who sells a card for $1300+ and does not record tracking? Also auction closed 8/23 even with 3 days handling it has had plenty of time to arrive.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
did you try and register it to see if it wasn't somebody else's?
ON ITS WAY TO NEWPORT BEACH, CA 92658
<< <i>I would have started the process too. we are talking 9 days that the mail can be delivered.
did you try and register it to see if it wasn't somebody else's? >>
My two cents.... USPS is f'd up, I recently had a package from a board member who sent it exactly when he said he did and it took 2 weeks to make the trip from the midwest to AZ. I don't understand not having a tracking number either, but why not give it time? You have plenty of time to open an eBay case and even longer for Paypal.
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<< <i>I would have started the process too. we are talking 9 days that the mail can be delivered.
did you try and register it to see if it wasn't somebody else's? >>
My two cents.... USPS is f'd up, I recently had a package from a board member who sent it exactly when he said he did and it took 2 weeks to make the trip from the midwest to AZ. I don't understand not having a tracking number either, but why not give it time? You have plenty of time to open an eBay case and even longer for Paypal. >>
I'm totally with you that USPS can be slow on occasion, by their mistake or mishandling. However, it is irresponsible to ship without tracking info when you are selling something like that. At least with your (Kyle's) package, we had some updates on its travels along the way
Best of luck getting the card you won.
<< <i>Has he responded to your claim? >>
Nope
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<< <i>
<< <i>I would have started the process too. we are talking 9 days that the mail can be delivered.
did you try and register it to see if it wasn't somebody else's? >>
My two cents.... USPS is f'd up, I recently had a package from a board member who sent it exactly when he said he did and it took 2 weeks to make the trip from the midwest to AZ. I don't understand not having a tracking number either, but why not give it time? You have plenty of time to open an eBay case and even longer for Paypal. >>
I'm totally with you that USPS can be slow on occasion, by their mistake or mishandling. However, it is irresponsible to ship without tracking info when you are selling something like that. At least with your (Kyle's) package, we had some updates on its travels along the way
A few reasons.
1. No tracking
2. Misled me by marking the card shipped on 8/24
3. Low feedback with no history of a high end sale with 1 new for an underlined item
4. No response after 2 days of asking him a simple question.
If it arrives. I will be happy and I end the claim. If it does not, I will be reimbursed sooner and try to find another Jordan I like as much.
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<< <i>Seeing that it's vacation season I would probably be a little less anxious, considering you are covered by Ebay and Pay Pal. I mean we are only at 5 or 6 business days from when it should ship (next day) and if you go by his stated handling time (3 days) we are at like 3 business days. I can't see the point in filing a claim for a card that based on the sellers description shouldn't even have arrived yet. >>
Also what does vacation season have to do with it? Do you list auctions and the decide to go on vacation when they close? Also how hard is it to respond to a question in the age of smart phones? Also who sells a card for $1300+ and does not record tracking? Also auction closed 8/23 even with 3 days handling it has had plenty of time to arrive. >>
As a seller I don't do any of those things which is probably why I've never had a claim.
As a buyer, my only concern is getting the card in a reasonable amount of time, in the condition I bought it in. I get that life happens and there may be a reasonable reason for the card to arrive in say 12 or 15 business days. If I needed the card NOW I would have asked the seller in advance for a shipping commitment, otherwise I would live with the terms set out in the auction which were 3 days handling and standard shipping.In my mind if you pay for standard shipping and 3 day handling, don't be disappointed if that's what you get. Based on the sellers terms, you jumped the gun on the claim and IMO (cause you asked a public forum) you don't need to be overly anxious as you are still well within the window of the sellers terms. Unlike others, I expect that the card will arrive.
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<< <i>Seeing that it's vacation season I would probably be a little less anxious, considering you are covered by Ebay and Pay Pal. I mean we are only at 5 or 6 business days from when it should ship (next day) and if you go by his stated handling time (3 days) we are at like 3 business days. I can't see the point in filing a claim for a card that based on the sellers description shouldn't even have arrived yet. >>
Also what does vacation season have to do with it? Do you list auctions and the decide to go on vacation when they close? Also how hard is it to respond to a question in the age of smart phones? Also who sells a card for $1300+ and does not record tracking? Also auction closed 8/23 even with 3 days handling it has had plenty of time to arrive. >>
As a seller I don't do any of those things which is probably why I've never had a claim.
As a buyer, my only concern is getting the card in a reasonable amount of time, in the condition I bought it in. I get that life happens and there may be a reasonable reason for the card to arrive in say 12 or 15 business days. If I needed the card NOW I would have asked the seller in advance for a shipping commitment, otherwise I would live with the terms set out in the auction which were 3 days handling and standard shipping.In my mind if you pay for standard shipping and 3 day handling, don't be disappointed if that's what you get. Based on the sellers terms, you jumped the gun on the claim and IMO (cause you asked a public forum) you don't need to be overly anxious as you are still well within the window of the sellers terms. Unlike others, I expect that the card will arrive. >>
I hope you are right. I do not need the card NOW. I would like it soon and have the assurance of tracking, iI just disagree that filing a claim after no response to a question inquiring for tracking after 4-5 days of handling is jumping the gun.
ON ITS WAY TO NEWPORT BEACH, CA 92658
<< <i>At this point with no communication I am assuming there is a problem? >>
Yep another day passed. I did not receive the card and I have heard nothing from the seller
Trading cards are not life or death. I too would be concerned, but there are many legitimate reasons for the delay. Seller could also be away from his computer and/or not have a smart phone.
Good luck with this transaction and in the future please try to wait until the item is actually late before filing a claim.
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<< <i>At this point with no communication I am assuming there is a problem? >>
Yep another day passed. I did not receive the card and I have heard nothing from the seller >>
This is the problem, imo. Not so much that shipping is/was being delayed, but that there has been no response at all from the seller. it takes 10 seconds to respnd to an email.
I think you did the right thing by filing a claim. If the seller had actually shipped the card, provided a valid tracking number that indicated the card was shipped, or responded to your queries, I'd agree you jumped the gun, but he has done none of those things.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
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<< <i>
<< <i>At this point with no communication I am assuming there is a problem? >>
Yep another day passed. I did not receive the card and I have heard nothing from the seller >>
This is the problem, imo. Not so much that shipping is/was being delayed, but that there has been no response at all from the seller. it takes 10 seconds to respnd to an email.
I think you did the right thing by filing a claim. If the seller had actually shipped the card, provided a valid tracking number that indicated the card was shipped, or responded to your queries, I'd agree you jumped the gun, but he has done none of those things. >>
That is exactly the point I am making. I was basically venting my frustrations on the board with hopefully what is just an irresponsible seller. I would be fine waiting if I had a response at all with any information and a valid tracking number. I have bought and sold on eBay since 1999. I hope to receive the card. I thought starting the claim would hopefully generate a response. I guess a $1300+ card purchase is not a big deal to some guys out there but it is to me. I have been wanting to replace this card since I traded away the one I had as a kid, and I am just a little frustrated with being left in the dark. Today is a new day however and it may be show up in my mailbox at which time I will be very happy to have it.
Several months ago I hit the BIN on a very inexpensive card. Usually I pay immediately, but this time I didn't. I then came down with strep throat, ended up in "urgent care" for a few hours and spent the weekend in bed miserable. I didn't even turn on my computer for the next couple of days. My $2.00 purchase never even crossed my mind. Turns out the seller filed a claim on me at, or immediately following day 4, no email asking if I had forgotten. I had thought you always had 7 days to pay for ebay purchases.
It is my firm belief that both buyers and sellers should have the courtesy to wait AT LEAST for the proper amount of time to pass before filing any claims.
Believe it or not, trading cards, even expensive ones, are not the single most important thing in the world. You should have waited until proper time had passed. Filing early shows just as much a lack of class as his not returning your emails. He COULD have a good excuse though, while I don't see one on your part.
I do suspect that you might never get the card and seller could be an idiot, but you were NEVER in any risk of losing your money.
Personally, I don't believe ebay should allow claims to be filed before 7 days unless there are unusual circumstances. Jeez people lighten up a little!
Have FUN collecting, and again I hope everything works out fine.
<< <i>You certainly have a point that under most circumstances seller should have at least responded to your inquiries. I hope you get the card!
Several months ago I hit the BIN on a very inexpensive card. Usually I pay immediately, but this time I didn't. I then came down with strep throat, ended up in "urgent care" for a few hours and spent the weekend in bed miserable. I didn't even turn on my computer for the next couple of days. My $2.00 purchase never even crossed my mind. Turns out the seller filed a claim on me at, or immediately following day 4, no email asking if I had forgotten. I had thought you always had 7 days to pay for ebay purchases.
It is my firm belief that both buyers and sellers should have the courtesy to wait AT LEAST for the proper amount of time to pass before filing any claims.
Believe it or not, trading cards, even expensive ones, are not the single most important thing in the world. You should have waited until proper time had passed. Filing early shows just as much a lack of class as his not returning your emails. He COULD have a good excuse though, while I don't see one on your part.
I do suspect that you might never get the card and seller could be an idiot, but you were NEVER in any risk of losing your money.
Personally, I don't believe ebay should allow claims to be filed before 7 days unless there are unusual circumstances. Jeez people lighten up a little!
Have FUN collecting, and again I hope everything works out fine. >>
I filed 8 days after purchase and only after sending 2 messages that were not returned
<< <i>Today is a new day however and it may be show up in my mailbox at which time I will be very happy to have it. >>
Mike ... hoping that the card shows up very soon. Best of luck.
Doug
Liquidating my collection for the 3rd and final time. Time for others to enjoy what I have enjoyed over the last several decades. Money could be put to better use.
<< <i>Just my 2 cents......BIN means just that "Buy It NOW". Not a week, not a month, not 3 days, not 6 hours. Auction/Best offer Accepted, should state on the listing how long buyer gives seller to pay. The no communication issue is the thing here in this instance. Without communication, there very well may be an issue. Filing a claim, like sending an invoice, in the long run does not hurt either party and should be looked at as a "reminder" not an accusation >>
Regardless of the situation in this post, filing a claim, no matter what the eventual resolution, does count as a 'defect' which has the potential to contribute to a quantity/percentage that once achieved may result in temporary loss of power seller status and associated final value fee discounts. So yes, it could potentially have a negative affect on the selling party even if the claim was filed unnecessarily.
Just my 2 cents, although after adjusting for inflation, it's only worth 1 cent
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<< <i>Today is a new day however and it may be show up in my mailbox at which time I will be very happy to have it. >>
Mike ... hoping that the card shows up very soon. Best of luck. >>
thanks Doug. Nothing again today. And I am still as yet to get a response. I hope the card shows up tomorrow and this is all much ado about nothing. I just wanted to point out the sketchy signs I was seeing in case another board member planned on bidding on one of his auctions, if he pops up with any more higher end cards.
<< <i>I filed 8 days after purchase and only after sending 2 messages that were not returned >>
I apologize. You did nothing wrong here.
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<< <i>Just my 2 cents......BIN means just that "Buy It NOW". Not a week, not a month, not 3 days, not 6 hours. Auction/Best offer Accepted, should state on the listing how long buyer gives seller to pay. The no communication issue is the thing here in this instance. Without communication, there very well may be an issue. Filing a claim, like sending an invoice, in the long run does not hurt either party and should be looked at as a "reminder" not an accusation >>
Regardless of the situation in this post, filing a claim, no matter what the eventual resolution, does count as a 'defect' which has the potential to contribute to a quantity/percentage that once achieved may result in temporary loss of power seller status and associated final value fee discounts. So yes, it could potentially have a negative affect on the selling party even if the claim was filed unnecessarily. >>
ETA, I agree, opening up a case by the OP was appropriate here.
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Successful transactions on the BST boards with rtimmer, coincoins, gerard, tincup, tjm965, MMR, mission16, dirtygoldman, AUandAG, deadmunny, thedutymon, leadoff4, Kid4HOF03, BRI2327, colebear, mcholke, rpcolettrane, rockdjrw, publius, quik, kalinefan, Allen, JackWESQ, CON40, Griffeyfan2430, blue227, Tiggs2012, ndleo, CDsNuts, ve3rules, doh, MurphDawg, tennessebanker, and gene1978.
<< <i>Are U going to negative the seller so that other buyer will think twice before buying high $ item from him ? >>
Yes