<< <i><< Branchmint indeed did not want to post on this further, but I had a nice discussion with him on Monday morning and all was resolved amicably. In my opinion, this entire problem can be chalked up to a miscommunication which was easily addressed when we connected. I believe Branchmint would agree.
I hope to see some of you at the ANA and I am always available if you need anything from Stack’s Bowers Galleries. -- Brian>>
Brian: Thanks for providing your above quoted posted update that the client issue has been resolved. -- Although I won't be attending the ANA, I do have the following question for you.
I (and I bet other forum members) would appreciate hearing if your involvement (engaging and resolving) this specific client situation will help you to implement some new quality control measures to help avoid (or at least minimize) this type of inaccurate lot description from reoccurring. -- i.e. Will it help you improve the process?
Thanks in advance for your reply.
(PS: You may wish to activate (turn on) your Private Message forum function) >>
I think a bit of the concern here also is the Customer Service knowledge, attitude and ability to make corrections.
I will say that I've bought quite a few coins from Stacks/Bowers and never had a problem.
Stack's treated me like dirt years ago. Not once but twice. Both times I just called to get a total for my invoice. The folks on the phone were less than friendly. I had no issue. Just wanted to pay for what I bought. Sent a few emails about the poor service but never got a reply. I only spent about 10K with them so I guess I was not worth the time. Always thought they would contact me but they never did. I found other dealers that wanted my money.
<< <i>Miscommunication, does that mean lousy customer service?
I'd rather you said that and accepted blame,rather than claiming miscommunication. >>
+1. Going 3 for 3 on not-as-described lots and then writing "bad client" on the guy's account after he tries to return them is way beyond "miscommunication". I can see a cataloguer in a hurry making an honest mistake when going through the coins in the lot...but three in a row? Makes me wonder how many other misdescribed lots there were where the buyers simply kept them and said nothing. I'd bet money there were others. Plus the "bad client" thing marked on OP's account pretty much seals the deal for me with SB. There's nothing they offer that we can't find elsewhere given time.
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<< <i><< Branchmint indeed did not want to post on this further, but I had a nice discussion with him on Monday morning and all was resolved amicably. In my opinion, this entire problem can be chalked up to a miscommunication which was easily addressed when we connected. I believe Branchmint would agree.
I hope to see some of you at the ANA and I am always available if you need anything from Stack’s Bowers Galleries. -- Brian>>
Brian: Thanks for providing your above quoted posted update that the client issue has been resolved. -- Although I won't be attending the ANA, I do have the following question for you.
I (and I bet other forum members) would appreciate hearing if your involvement (engaging and resolving) this specific client situation will help you to implement some new quality control measures to help avoid (or at least minimize) this type of inaccurate lot description from reoccurring. -- i.e. Will it help you improve the process?
Thanks in advance for your reply.
(PS: You may wish to activate (turn on) your Private Message forum function) >>
I think a bit of the concern here also is the Customer Service knowledge, attitude and ability to make corrections.
I will say that I've bought quite a few coins from Stacks/Bowers and never had a problem.
Called Stacks yesterday to have my baltimore lots overnighted and they came in today (A+++++).
I'd rather you said that and accepted blame,rather than claiming miscommunication.
<< <i>Miscommunication, does that mean lousy customer service?
I'd rather you said that and accepted blame,rather than claiming miscommunication. >>
+1. Going 3 for 3 on not-as-described lots and then writing "bad client" on the guy's account after he tries to return them is way beyond "miscommunication".
I can see a cataloguer in a hurry making an honest mistake when going through the coins in the lot...but three in a row? Makes me wonder how many other misdescribed lots there were where the buyers simply kept them and said nothing. I'd bet money there were others. Plus the "bad client" thing marked on OP's account pretty much seals the deal for me with SB. There's nothing they offer that we can't find elsewhere given time.
RIP Mom- 1932-2012