Submission Rant

corvette1340

So I rarely post anymore but still view the site from time to time and still buy from the BST section every so often. I still send in hundreds of cards per year to get graded and have sent over 3000 since I started my membership in 2008. I've read a few horror stories about slow grading and long wait times but almost all of my subs have popped quickly. In fact only a handful have gone over 10 days. That being said, I have one that is on business day 51 right now and it's only 59 cards. It's been logged since March 23 and they actually received it a week before that. Not only is it taking way too long and it was a bad $7 special to begin with, but the customer service in answering my emails has been horrible too. Taking 2-3 days to answer an email is unacceptable, imo. Anyway, rant over. Anyone else waiting on a March sub?

ldferg

<< <i>....Taking 2-3 days to answer an email is unacceptable, imo.... >>



+1 for this. I've experienced the same thing when emailing the general info@psacard.com email. However, I've had quicker responses emailing someone direct.

I sent 5 Subs in April. Four popped within two weeks and I'm waiting on the 5th. I don't understand how the priority works, but feel bad for customer service at times. I'm sure they are bombarded daily with "why is it taking so long" questions.

firedawg45

I waited 71 business days in March Then only 10 on my next just the way it goes. Glad they tok there time too

miwlvrn

<< <i>So I rarely post anymore but still view the site from time to time and still buy from the BST section every so often. I still send in hundreds of cards per year to get graded and have sent over 3000 since I started my membership in 2008. I've read a few horror stories about slow grading and long wait times but almost all of my subs have popped quickly. In fact only a handful have gone over 10 days. That being said, I have one that is on business day 51 right now and it's only 59 cards. It's been logged since March 23 and they actually received it a week before that. Not only is it taking way too long and it was a bad $7 special to begin with, but the customer service in answering my emails has been horrible too. Taking 2-3 days to answer an email is unacceptable, imo. Anyway, rant over. Anyone else waiting on a March sub? >>



Luck of the draw, my friend. I have a pending order that was logged Feb. 13 that I'm still waiting for. I have also had monthly special orders that popped within 28 calendar (not business) days as well. I've subbed a lot of orders and the turn around time is unpredictable. I do strongly prefer the monthly special rate to be lower at $5.50 and have it create backlog that adds to our wait time instead of a higher price rate like $7.00 with shorter wait times.

corvette1340

I've had over 50 subs since I started and I've never waited more than 5 weeks. Most have popped in under 10 calendar days. Anything over the 50 day waiting time is totally unnacceptable when you have other subs from April and May popping. You drop what you're working on and work in the ones that are sitting and getting close to the end of the waiting time. I don't even know how this is debatable or a topic to be discussed. A 59 card sub shouldn't take over 50 business days to get graded when other subs that have been logged far later are getting graded quicker. I realize I'm probably not one of the bigger customers by comparison, but I've spent over $20,000 with PSA and they will lose my business if this continues.

olb31

I think all of us would like more transparency about the grading process, maybe a log if you will.

Here is a small wishlist that I would like to see happen:

1) your grading time begins when they receive it, not when logged in. This is their issue and should not be ours. If they need more people, they make alot of money, hire them.
2) have a submission log, showing which grader is grading your cards (if possible) and what number in the que you are - so its easily trackable
3) for the monthly specials, PSA needs to provide a special that they can live up to based on the number of people that are working, shows coming up etc. So up the specials to $7 per card minimum 100 cards and start there. I am a CPA, I can do $75 tax returns all day long, but those aren't good practice builders because you get so inundated with these small returns you can't focus on your more important and probably more profitable clients. Waiting 50 business days or more, is kind of hard to deal with for the consumer. I have had to wait more than 70 days twice, that's nearly a third of the year. In the retail sector they would not be in business. Since the company trades over the stock exchange, it kind of hurts PSA because of the low cost item they provide, it's all about volume. This causes headaches for everyone involved in the grading process. Upping the costs of the specials and/or upping the quantity involved, lowers the sheer quantity of orders, gives PSA a higher $$ amount per card graded, helps them cater to the more important, more profitable clients, and allows the grading process to be more effective, lowering the amount of errors and grading mishaps and providing the customer their product in a more timely fashion.
4) There needs to be a forum, where the consumers can email a knowledgeable person about errors, label problems, special issues, pop report, i.e. a quality control person who can oversee the whole process and can communicate effectively with the consumer. This person would be able to research and communicate an answer to the consumer. Customer Service is nice now but not knowledgeable, many times.

Just my 2 cents.

Bosox1976

Call 'em up. They are always friendly.

Davis

<< <i>Call 'em up. They are always friendly. >>


+1

It is always hit or miss...sometimes I feel like a sub can get backed up for a certain cards that PSA wants to have a certain expert look at. For example, maybe 1 or 2 graders review all 1979 OPC Wayne Gretzkys and they're both on a 2 week vacation during your sub. I just think there are so many variables that will always be unknown to us.

Last month I had a 91-card 50-day sub that took about 2 weeks to get logged...but then popped after only 7 business (after being logged).

I think their backlog might be clearing because I had a package received on 6/1/15 that was logged this morning.

You just never know.