Topps Redemption Situation - Help Needed
Josephcb09
Posts: 286 ✭✭
Here is the situation:
I have 3 2012 redemptions left at Topps:
2012 Topps Heritage Willie Mays Real One Special Edition Autograph #/63 (paid $500)
2012 Topps Heritage Willie Mays / Matt Kemp Dual Real One Autograph #/25 (paid $450)
2012 Topps 5 Star 6 Autograph Book #/5
Willie Mays/Ken Griffey Jr/Rickey Henderson/Tony Gwynn/Reggie Jackson/Frank Robinson
(paid $1,000)
So 4 months ago, after getting the run a round from Topps I decide it is finally time to request replacements. Remy at customer service tells me that she is authorized to give me replacement value of $300/$300/$450 for the three cards. I inform her that I paid $1,950 for the three cards through online auctions and I provide my paypal receipts. I let my feelings be known, that I think offering half of the cards value is unfair and I would like to speak with a manager. She asks me to write an email to Sabrina (Customer Service Manager) and I do explaining my situation. I am not asking for anything other than to be made mostly whole after they failed to perform on their redemptions. Sabrina tells me through Remy, (apparently she is much too busy to call herself, even after several requests) that the price I paid does not apply since it was three years ago. And since these cards are rare, they found comparable ebay sales and gave me that value. When I asked to see the auctions they are calling comparable, I am told by Remy that they looked at those auctions over 90 days ago and that auction data cannot be found anymore. My response is why is your old sales data ok to use and my price paid is irrelevant?
So now I’m stuck in a holding pattern. They are saying they have based their values on comparable sales (which they can’t show me because the auctions are gone). Sabrina will not call me directly and they will not let me speak with anyone higher up. I feel like throwing in the towel but now I’m past annoyed and I don’t want to let them win. My next step is to sign up for worth point and see if I can pull up some historical sales data to further prove my point.
Does anyone have a contact at Topps that I may be able to contact to circumvent this ridiculous process? Any ideas would be helpful at this point.
Thanks Guys
I have 3 2012 redemptions left at Topps:
2012 Topps Heritage Willie Mays Real One Special Edition Autograph #/63 (paid $500)
2012 Topps Heritage Willie Mays / Matt Kemp Dual Real One Autograph #/25 (paid $450)
2012 Topps 5 Star 6 Autograph Book #/5
Willie Mays/Ken Griffey Jr/Rickey Henderson/Tony Gwynn/Reggie Jackson/Frank Robinson
(paid $1,000)
So 4 months ago, after getting the run a round from Topps I decide it is finally time to request replacements. Remy at customer service tells me that she is authorized to give me replacement value of $300/$300/$450 for the three cards. I inform her that I paid $1,950 for the three cards through online auctions and I provide my paypal receipts. I let my feelings be known, that I think offering half of the cards value is unfair and I would like to speak with a manager. She asks me to write an email to Sabrina (Customer Service Manager) and I do explaining my situation. I am not asking for anything other than to be made mostly whole after they failed to perform on their redemptions. Sabrina tells me through Remy, (apparently she is much too busy to call herself, even after several requests) that the price I paid does not apply since it was three years ago. And since these cards are rare, they found comparable ebay sales and gave me that value. When I asked to see the auctions they are calling comparable, I am told by Remy that they looked at those auctions over 90 days ago and that auction data cannot be found anymore. My response is why is your old sales data ok to use and my price paid is irrelevant?
So now I’m stuck in a holding pattern. They are saying they have based their values on comparable sales (which they can’t show me because the auctions are gone). Sabrina will not call me directly and they will not let me speak with anyone higher up. I feel like throwing in the towel but now I’m past annoyed and I don’t want to let them win. My next step is to sign up for worth point and see if I can pull up some historical sales data to further prove my point.
Does anyone have a contact at Topps that I may be able to contact to circumvent this ridiculous process? Any ideas would be helpful at this point.
Thanks Guys
0
Comments
As for their sales data, in my case it was fair. They exchanged a 2011 Five Star Mark Sanchez Auto and 2012 Topps Magic Chris Polk Auto for a 2013 Finest Eddie Lacy Refractor Auto.
The highest person I dealt with is the lady manager, she makes all of the calls.
It's a shot in the dark, but ya never know.
Good luck.
Jim