Help with contacting eBay

astrorat

I purchased an item on eBay and it was received, but with damage not disclosed in the listing or images. I initiated a return through eBay (as the seller was not very cooperative) and eBay supported the return. I received a message that a return label was created and my return was initiated, but I never received the label. The case was just closed by eBay as being "resolved."

I can't seem to find a way to contact eBay to ask them about the case. Any suggestions on how to reach them? The options seem to be very limited now. Thanks.

DollarAfterDollar

As I understand it you have to go through the various questions, prompts, tests and aggravation (describing the issue) then finally on the right hand side of the page you'll get a contact number. The number will be for a "specialist" (in India) trained to handle your specific issue.

They deliberately make it hard to contact a human over there because they don't want to get involved in disputes.

I'd just send the coin back at my own cost, notify the seller it's coming back and open up a "not as described case" just to get it on the record since the Seller hasn't been cooperating.

My time's too valuable to wait on hold.

78saen

866-961-9253

amwldcoin

When you initiated the return you should have had a link to print the return shipping label.

streeter

EBay direct customer service 866.540.3229

After eBay ID you through your phone #, say "customer service" until you pass through and out of the automated system.

astrorat

<< <i>When you initiated the return you should have had a link to print the return shipping label. >>

I know. That has the way it was the last time I had to use eBay's return mechanism. Something appears to have went awry this time. There also used to be a way to contact eBay via email during the return process, IIRC.

derryb

while logged in click on Help and Contact at the top of the page.

Type call ebay in the box

and take it from there.

You should be given a number code to enter when you call. This links them up directly with your account when they finally answer the phone.

astrorat

Thanks, everyone. All y'all have been very helpful.

winky

Good luck with that. I never could get in touch with anybody.

roadrunner

<< <i>Good luck with that. I never could get in touch with anybody. >>



Remember that Ebay has your back. They are there to help you. Just keep trying. Eventually someone will eventually pick up that phone, even if they mistake it for the Pizza delivery guy calling them back......

ebaytrader

<< <i>Good luck with that. I never could get in touch with anybody. >>



I never buy there but, as a seller that's been my experience.

ScarsdaleCoin

I have to disagree that ebay makes it hard to find contact number because they dont want to get involved in disputes..... its hard because they want to try to automate and not have "live" people

puffer

I've never had trouble reaching customer service and getting complete satisfaction in most cases. With the labor cutbacks, though, I'm not sure how that will impact this.