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Experiences with Heritage Auctions Excessively DELAYED Shipping Practices
70ToppsFanatic
Posts: 2,104 ✭✭✭✭
Why is it that every time I win something in one of Heritage's auctions:
1) I get an invoice that says "Due Now" on it within 48 hours of the end of the auction (just about all the other AH's
usually mark the invoices due within 14 days)
2) I pay the invoice within 48 hours
3) They don't ship for a minimum of 2-3 weeks?
I called them up to inquire about the status of my order and they gave me some BS story about needing to wait a minimum
of 5 days after my e-check clear in case the bank decides to reverse the funds. No other AH does this.
On that call they also told me that my 5-day waiting period was going to be completed that day so I would have an email
from them with shipping status the next day....still no email and its been a week since I spoke to them.
How does this outfit stay in business with lousy service like this?
Is it just me, or do others have the same experience?
1) I get an invoice that says "Due Now" on it within 48 hours of the end of the auction (just about all the other AH's
usually mark the invoices due within 14 days)
2) I pay the invoice within 48 hours
3) They don't ship for a minimum of 2-3 weeks?
I called them up to inquire about the status of my order and they gave me some BS story about needing to wait a minimum
of 5 days after my e-check clear in case the bank decides to reverse the funds. No other AH does this.
On that call they also told me that my 5-day waiting period was going to be completed that day so I would have an email
from them with shipping status the next day....still no email and its been a week since I spoke to them.
How does this outfit stay in business with lousy service like this?
Is it just me, or do others have the same experience?
Dave
0
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I will add that I've received items relatively quickly when paypal is an option for payment (applicable only up to a certain low $ threshold).
Always looking for Topps Salesman Samples, pre '51 unopened packs, E90-2, E91a, N690 Kalamazoo Bats, and T204 Square Frame Ramly's
baffled and probably wont ever use them again.
Jeff
Card Country
Graded stars 1950's-1980
<< <i>Why is it that every time I win something in one of Heritage's auctions:
1) I get an invoice that says "Due Now" on it within 48 hours of the end of the auction (just about all the other AH's
usually mark the invoices due within 14 days)
2) I pay the invoice within 48 hours
3) They don't ship for a minimum of 2-3 weeks?
I called them up to inquire about the status of my order and they gave me some BS story about needing to wait a minimum
of 5 days after my e-check clear in case the bank decides to reverse the funds. No other AH does this.
On that call they also told me that my 5-day waiting period was going to be completed that day so I would have an email
from them with shipping status the next day....still no email and its been a week since I spoke to them.
How does this outfit stay in business with lousy service like this?
Is it just me, or do others have the same experience? >>
What did you win? I'm betting one of the 70s sets that I got outbid on.
i had to giggle a little at that one
it's going to be 4 weeks from payment to delivery at least
by the way, you can extra to get it shipped quicker if you want
I won't hold my breath.
I would never consign to Heritage, as this kind of customer service must be depressing their bids.
Dave
I have not, and payment was made within minutes of invoice receipt.
This is known as “bad luck.”