Ebay change - 3 stars is now a Low DSR

Frankcoins

I am surprised that there has not been a huge fuss that Ebay is now
counting 3 stars as a "Low DSR" -- a DEFECT in the transaction for
the buyer being "satisfied."

The reason - Ebay wants every buyer to be FULLY SATISFIED and they believe buyers
leaving 3 stars -- meaning they are only SATISFIED -- indicates DISSATISFACTION
and a "problem seller" who "repeatedly leaves his customers less than fully satisfied"

And, of course, undeserving of the 20% discount on fees, and being set up for the
final slaughter of small and medium size sellers.

segoja

Soon they will count 4 stars is not "Fully" satisfied.

I think it's an effort to curb the 20% discount

few people leave 3 stars. Either you were dissatisfied or satisfied. Some folks just can't give perfect ratings even if the transaction went smooth. That's the 4 star. Poor service typically is 1 star, so to answer your question about why no fuss....I think there are too few ratings to raise a fuss about

Cougar1978

No surprise. They revoked my 20% discount not too long ago because I sold only 96 of the required 100 items for the period. I have 100% favorable FB, 5 star DSR's on everything, free shipping, many discounted BIN / Make offer specials, offer no questions returns, more than just exceeded their minimum sales goal, and pay my bills on time. I think it had to have been some machine making that decision, I can't imagine a human doing that. I guess if I had it all over I should have given 4 cheap items away somewhere. However, my ebay bucks whittle down the variable selling expense pretty good but that still burns me up.

Tell me, if you were a regular customer at a restaurant, always paid cash with generous tips and an automated message on your phone told you that because you only came in 27 times that year instead of the required 30 your service would be 20% slower what would you say to them?

Pokermandude

Jebus. They've been dangling that 20% fee discount carrot just far enough away for me to play nice with shipping fees and whatnot. This change just moved that carrot so far away that I probably won't care to chase it anymore once I lose my Top Rated discount.

ms70

Seems like eBay is forgetting the sellers are customers too.

TwoSides2aCoin

Ebay sucks. Of course , that's not news. That's history.

AMRC

Has little more to do than someone doing the math on how to recoup the 20% discount. For me that was always an extra $1,000-$1,500 a year in savings. No I do not get it. Meanwhile I only use EBay descriptions (none of my own), sell almost exclusively PCGS/NGC graded material, and provide free shipping and insurance. And yet I cannot meet the bar.

Ironically, since the striped me of my "Top Rated" status my sales (and their revenue) have dropped very noticeably. Shakespeare attested that we should kill all the lawyers, today we may want to start with the MBA's.

Cougar1978

I have never really understood why they want to make it tough for a seller to get the 20% discount. Its simply going to result in me raising the markup equation accordingly which could reduce sales they would get their sellers fee on. Its like stepping on Peters foot, Peter is going to trip and fall on Paul, and Paul will be pushed into them.

Assuming the final slaughter of the small and medium sellers occurs, whats in it for ebay? I think I know the answer but I am curious what some of you say. Perhaps there is something I don't know.

Cougar1978

<< <i>Seems like eBay is forgetting the sellers are customers too. >>



Exactly. It reminds me of a scene of an enraged Michael in GTA 5. He is leaving the movie studio where is a producer and telling off the guard who is hassling him at the gate: "See this badge, I am your Gx boss and you better refuxxxxx remember it." GTA 5 is a video game of Michael de la Santa in Los Santos (Los Angeles) who is a bank robber. He has a swanky house in Vinewood (Hollywood) with a pool, fancy landscaped backyard, and tennis court (I use the tennis court as a Helipad, landing can be tricky at night coming down and not hitting the lights).

LindeDad

<< <i>Seems like eBay is forgetting the sellers are customers too. >>



Aren't they the only eBay customers?

BTW just lost the scent of the Carrot and ended all the store listings only thing left are a few clearance auctions. Will start shipping what's left to Great Collections it seems.