If the card is mis-labeled, you can send it in for a mechanical reholder. You will only need to pay shipping to PSA. There is no fee for the reholder and return shipping is covered by PSA. I have bought cards on eBay with the incorrect label, sent them in under this arrangement and the cards were corrected. In fact, this is what customer service directed me to do when I called and explained the situation. I have 6 more cards arriving at PSA today to be reholdered for mechanical error.
Complete the form using the "Other" box and write "REHOLDER MECHANICAL ERROR" in the blank.
I do it all the time, my last 50 card submission they mislabeled 5 of them. Also after they correct it you can call them and they will give you a voucher for your shipping to them. (As long as the only thing you send in is a mech error)
Sort of related to this thread, I just got back a 4 item sub for green flip personalized photographs over the weekend - picked up this morning. This was my first try at a custom encapsulation. My daughter's name was misspelled on all 4 items and the word "Elementary" was mis-spelled as "Elementry" (plenty of space so does not seem to be a truncation). Aside from the errors, I do really like the way the school photos look in a holder.
<< <i>Sort of related to this thread, I just got back a 4 item sub for green flip personalized photographs over the weekend - picked up this morning. This was my first try at a custom encapsulation. My daughter's name was misspelled on all 4 items and the word "Elementary" was mis-spelled as "Elementry" (plenty of space so does not seem to be a truncation). Aside from the errors, I do really like the way the school photos look in a holder. >>
Spoke with customer service about this today. They are going to take care of it, no cost to me.
Comments
Complete the form using the "Other" box and write "REHOLDER MECHANICAL ERROR" in the blank.
<< <i>my last 50 card submission they mislabeled 5 of them. >>
That to me is pretty astounding. If my company had that kind of quality control rate, we'd be out of business.
<< <i>Sort of related to this thread, I just got back a 4 item sub for green flip personalized photographs over the weekend - picked up this morning. This was my first try at a custom encapsulation. My daughter's name was misspelled on all 4 items and the word "Elementary" was mis-spelled as "Elementry" (plenty of space so does not seem to be a truncation). Aside from the errors, I do really like the way the school photos look in a holder. >>
Spoke with customer service about this today. They are going to take care of it, no cost to me.