Some advice to give, some advice needed...
MrKnowthanx
Posts: 322 ✭✭
So I got back into collecting around two years ago and jumped headfirst into the eBay buying. Up until recently I had never received a card damaged. I've read the threads on here about eBay issues and tried to take each story and remember it so I don't have a similar issue (if possible). I wan't to say first that I am writing this post with no ill will towards the seller. So if you are part of the boards, please don't take this as stabbing you in the back. I just am looking for advice and if the majority of forum members think this looks jerkish, I will take it down asap.
On February 14th I purchased an Rick Nash SP Authentic RC for $62.74. It is a raw purchase and the description read "This Card is in NrMint condition or better" with a picture that looked good (no obvious damage). Here was the Pic...
I was stoked and happy about the purchase. I received that card in a short amount of time, but due to my crazy work load right now, I have got into the bad habit of getting mail and letting it pile up for for a few days. When I did open it, I did a quick look and put it with the other purchases that week. Once every few weeks I grab all the recent pick-ups and scan them to put into my Photobucket collection. While doing so I notice that there was a small crease on the top part of the card by his head that would be very hard to see unless you tilt it to catch the light. I scanned the card thinking I'd email the seller and show him the issue. I contacted the seller and just basically stated there is a crease and that I am new to the "opening a case" thing and I have been a long time eBay user with no bad marks. I also mentioned I could send pictures if needed. Here are the pics I took, again kind of tough to see....
The seller replied quickly stating "Bryan, returned card needs to be in condition that was mailed. The card mailed had no damage and since there was no initial communication about package damage when delivered three weeks ago, it has been in uor hands for some time . Let me know."
Considering that I don't want to act like or be an a$$hole and I would like to get an undamaged version or my money back, how would you handle this. The thing I have most definitely learned from this is always go over your new purchase with a loop or good eye as soon as you get it. I understand if that is an issue with him, considering he didn't hear from me when I first received it. Is this one of those time I bite the bullet, take what I have learned and call it a night? Thanks for your time and thoughts.
On February 14th I purchased an Rick Nash SP Authentic RC for $62.74. It is a raw purchase and the description read "This Card is in NrMint condition or better" with a picture that looked good (no obvious damage). Here was the Pic...
I was stoked and happy about the purchase. I received that card in a short amount of time, but due to my crazy work load right now, I have got into the bad habit of getting mail and letting it pile up for for a few days. When I did open it, I did a quick look and put it with the other purchases that week. Once every few weeks I grab all the recent pick-ups and scan them to put into my Photobucket collection. While doing so I notice that there was a small crease on the top part of the card by his head that would be very hard to see unless you tilt it to catch the light. I scanned the card thinking I'd email the seller and show him the issue. I contacted the seller and just basically stated there is a crease and that I am new to the "opening a case" thing and I have been a long time eBay user with no bad marks. I also mentioned I could send pictures if needed. Here are the pics I took, again kind of tough to see....
The seller replied quickly stating "Bryan, returned card needs to be in condition that was mailed. The card mailed had no damage and since there was no initial communication about package damage when delivered three weeks ago, it has been in uor hands for some time . Let me know."
Considering that I don't want to act like or be an a$$hole and I would like to get an undamaged version or my money back, how would you handle this. The thing I have most definitely learned from this is always go over your new purchase with a loop or good eye as soon as you get it. I understand if that is an issue with him, considering he didn't hear from me when I first received it. Is this one of those time I bite the bullet, take what I have learned and call it a night? Thanks for your time and thoughts.
0
Comments
They call me "Pack the Ripper"
<< <i>The damage you circled is evident in the seller's original image. I'd just send him his original image and yours and if he doesn't acknowledge, there's still a window to open an eBay case. >>
Agree with this. Point this fact out to him in a nice way. He likely was not aware of the crease when selling it. I disagree with the person who advised to eat the loss and move on.
As a seller, he should work with you because you can SNAD the item and he loses.
There is no such thing as "you had the card for three weeks, you don't get a refund".
YES in the future check your ebay purchases immediately. The seller figured after this long the sale would be fine and now he is not happy.
Good luck,
Joe
On the other hand, the seller only offers a 14-day return policy, so he probably doesn't have to offer you a refund at this point. Obviously a SNAD would likely override his return policy, but still... it might be too late.
What I would do, I would eat it. Sell the card and BE SURE to describe the damage on the card. That way you can recoup at least some of your money and buy another card that you're satisfied with.
You do not have to eat it. File an SNAD. You'll get your money back.
<< <i>The seller has responded to your case with other solution. Mar 04, 2014 at 12:56 PM
Seller's message:
"hi stated in auction description returns are accepted within 14 day period within receiving card. Once in possesion of buyer, there is too much opportunity for damage, mishandling, book value decrease, demand decreases, etc. You have possesion of card for 17 days. As stated in previous eBay message, I would only offer refund if card is returned in condition as originally shipped. The caed was mailed in condition as described in auction and had no damage. If card is returned, it must be returned in this condition."
>>
What a bummer. It was only $60 for the card, but that is my card spending money for two months, lol. Oh well, we'll see how it goes.
I would have opened/escalated the case after the seller's initial response where it was clear they were not willing to work with you.
My recommendation going forward is to always pay by credit card so, if push comes to shove, you can always work with your card issuer as a last resort.
I don't know why eBay allows sellers to set their own return policy when, ultimately, eBay's return policies trump those stated by a seller... and eBay doesn't impose a 14 day limit.
I'm glad you decided to return this card regardless of the time that had passed. There is absolutely no reason you should have punished yourself for what was ultimately the seller's oversight.
Snorto~
This is one of the reasons i dnt buy raw cards, especially online. just not worth it.
WTB: PSA 1 - PSA 3 Centered, High Eye Appeal 1950's Mantle
+1 for elsnorto's advice to always pay with a Credit card