The cost of going away and dealing with Ebay customers

tsalems1

So I left for Canada on Thursday night and all orders were shipped out.
Friday , I get a message through EBay from a guy who bought a PSA 10 card on EBay.
He said there was a light scratch on the holder and wanted $3.00 back.
Later that night I responded that I was out of the country and would address the situation when I got back Tuesday.
Well today I get hit with a neutral from him. Wow! This card was a PSA 10 2013 card that just came in from PSA!
The guy couldn't wait 1 more day? Very frustrating!

bobbyw8469

I had a buyer recently claim a case was scratched as well and wanted $6 back. If anyone has ever received anything from me, you should know that I pack better than Fort Knox! Wanna compare notes?

WinPitcher

I'd tell them to go scratch...

CDsNuts

It's really getting bad, and I'm not all that much of a complainer when it comes to this kind of stuff. My philosophy is let it go, block them and you have one less moron to deal with in the future. But the level of expectation from buyers (usually the raw bottom feeders) has increased exponentially over the last 3 years. It's to the point where if you don't offer free shipping and get the card out within 3 hours of purchase then the mouth-breathers want to kill your feedback, DSR's and whatever else. 'Sir, I realize it's been difficult for you to sleep at night without your EX/MT 1977 Topps Tom Seaver, but I swear to you that you'll get it safe and sound.'

I mean, who has that much time in their life that they even care where their $2.50 purchase is at any given moment, much less checking the shipping status 4 times a day? It still doesn't really bother me that much, I actually find it amusing. But I have noticed a significant spike in unreasonable expectations and even more unreasonable responses when those expectations aren't met.

Lee

bbuckner22

I had a guy just today message me saying he didn't get his card today. I told the Einstein that there was no mail today and that I had sent him his tracking number last Saturday even though it was uploaded too. He writes back that he does not have the time to log on to check the tracking info, but he obviously has the time to send me 8 messages since last Thursday about he status of his card, which was the day he paid.

Agree with Lee that it's more comical than anything, but eBay has enabled buyers to be this way.

Maurice

<< <i>Friday , I get a message through EBay from a guy who bought a PSA 10 card on EBay.
He said there was a light scratch on the holder and wanted $3.00 back.
Later that night I responded that I was out of the country and would address the situation when I got back Tuesday.
Well today I get hit with a neutral from him. Wow! This card was a PSA 10 2013 card that just came in from PSA!
The guy couldn't wait 1 more day? Very frustrating! >>



Whether or not the customer's request was reasonable, there's no excuse for making him wait 4 days for your decision.

You were out of the country? So what? You obviously had internet access or you wouldn't have been able to respond to his message or post here.

Bottom line: you handled the situation poorly.

tsalems1

<< <i>

<< <i>Friday , I get a message through EBay from a guy who bought a PSA 10 card on EBay.
He said there was a light scratch on the holder and wanted $3.00 back.
Later that night I responded that I was out of the country and would address the situation when I got back Tuesday.
Well today I get hit with a neutral from him. Wow! This card was a PSA 10 2013 card that just came in from PSA!
The guy couldn't wait 1 more day? Very frustrating! >>



Whether or not the customer's request was reasonable, there's no excuse for making him wait 4 days for your decision.

You were out of the country? So what? You obviously had internet access or you wouldn't have been able to respond to his message or post here.

Bottom line: you handled the situation poorly. >>



Just what I expected from you Maurice.

When are you going to come out of the closet and put a name behind your posts?

jeffcbay

When will PSA start grading the condition of their slabs?

I would love for you to out the buyer so we could all be saved from this nonsense in the future.

RyanAdmirer

<< <i>I had a guy just today message me saying he didn't get his card today. I told the Einstein that there was no mail today and that I had sent him his tracking number last Saturday even though it was uploaded too. He writes back that he does not have the time to log on to check the tracking info, but he obviously has the time to send me 8 messages since last Thursday about he status of his card, which was the day he paid.

Agree with Lee that it's more comical than anything, but eBay has enabled buyers to be this way. >>




I'd like to see this clown buyer get outed also. This is the type of guy that when this sort of thing begins I'm always afraid he will become an even bigger issue.

JHS5120

<< <i>Whether or not the customer's request was reasonable, there's no excuse for making him wait 4 days for your decision.

You were out of the country? So what? You obviously had internet access or you wouldn't have been able to respond to his message or post here.

Bottom line: you handled the situation poorly. >>



He responded and asked him to wait a bit. Any reasonable person could see that he did nothing wrong here.

mtcards

I made a thread about mine last week. I had a guy on the 7th business day put in an item not received case. Its still showing "in transit" but really? 7 days and he is worried over a $50 card

KbKards

The buyer contacted him Friday over wanting $3.00 for a scratched holder. He replied to the guy right away, but told him he would address the situation Tuesday. What could possibly take 4 days to figure out. Did he need to go home and consult the magic 8 ball to tell him what he should do. Whatever his reply was going to be, "addressing the situation" on Tuesday, was going to be the same thing he could have simply relied on Friday. You certainly had time to promote your purchases and coming website update.

JoeBanzai

<< <i>The buyer contacted him Friday over wanting $3.00 for a scratched holder. He replied to the guy right away, but told him he would address the situation Tuesday. What could possibly take 4 days to figure out. Did he need to go home and consult the magic 8 ball to tell him what he should do. Whatever his reply was going to be, "addressing the situation" on Tuesday, was going to be the same thing he could have simply relied on Friday. You certainly had time to promote your purchases and coming website update. >>



Maybe Tom could have just made a quick decision, but he did respond quickly. Customer was asked if he could wait a couple more days, and could have responded that he was unwilling to wait instead of leaving neutral feedback when the transaction was not yet complete. Certainly could have waited to see if Tom would have just said "sure $3 is OK, I'll refund it" to avoid the hassle.

All over a "slight scratch" that 99% of people probably wouldn't even notice.

Please let us know this guys ebay ID. I am not interested in selling to people like this.

mlbfan2

In this situation, what percentage of buyers would leave a neutral or negative before waiting the 4 days? No one knows, but it's obviously more than 0%. Making anyone wait more than a few hours is playing with fire if you care about your feedback.

GoDodgersFan

Would appreciate if you can provide the buyer's ID. I like to block him.

mattinglymint23

I'm on the fence with this one. The tediousness of the scratch on the case is maddening. I bought a 300 card from a major consignor recently with a one inch crack on back and I let it go. So wanting 3 bucks is just spiteful and annoying.

But on flip side I state a here day handling the on my listings. I sold a graded pack recently and the third business day following confirmed payment was actually today. Yesterday I refunded 5 bucks to the buyer since he's have to wait an extra couple days because of long weekend.

To each his own. But a point or two won't break the bank to try and keep things positive.

hyperchipper09

Cracked case would bother me. But a surface scratch? They come back from PSA like that more often than people care to admit. Care less about a scratch.

grote15

There are plenty of products out there that will easily buff out scratches on psa cases.

ScottA

I'd love to know who started this rush delivery policy on ebay. There isn't a single thing I can purchase on the internet that will be delivered to my house faster than a baseball card from ebay. Ten days for delivery is not unreasonable at all - unless I want to pay extra for faster shipping. But for $2? Ten days is more than reasonable.

Now if the card arrives not as described or has a blatant defect that the scan did not show - well it's hard to find much sympathy there.

billwaltonsbeard

On two occasions I've had a buyer contact me after receiving the graded card and claiming there was some sort of damage/scratch on the holder. Both times, they were asking me to refund part of their purchase price.

Both times I just called their bluff and offered a full refund if they returned the card. Both times, they backed off.

WalterSobchak

You really never know when it's going to be time to change up the signature line. Looks like it's time.

JoeBanzai

I would also like to point out that this occurred over the weekend. Weekends are not considered business days.

NickM

I think the OP handled it poorly too. The buyer should have been told to pound sand right away.

Nick

Maurice

<< <i>Did he need to go home and consult the magic 8 ball to tell him what he should do. >>

FootballCrazy

<< <i>Would appreciate if you can provide the buyer's ID. I like to block him. >>



+1

Estil

But there was nothing wrong with the card itself right? And the case wasn't cracked/compromised right? Just a scratch? Seesh, weren't we all taught as kids that it's what's inside (the holder) that counts?

soundgard

The buyer is a idiot but the OP handled it poorly. Asking people on ebay to wait these days are just asking for trouble.

Since the buyer already left feedback, why hasn't the OP outed this guy so we can all block him?