Feedback and DSR stars....what would you leave?

gameusedhoop · January 6, 2014 4:10AM

Bought and paid for an item Dec. 20th. Handling was supposed to be 2 days, it was not shipped until Jan. 3rd. No communication in the meantime either. No tracking uploaded to ebay.

I am leaning towards FB of Item received, thank you. But dinging the DSR stars. How bad though?
As described is a 5, free shipping gets the 5 anyway, no communication at all gets a 3? How low to go on shipping time? It took two weeks to get it out, with no excuse etc given. DSR of 2 maybe?

KbKards · January 6, 2014 4:21AM

Since quan jue is frowned upon here in the states do whatever will make you feel proud helping to keep Ebay safe.

LarkinCollector · January 6, 2014 4:44AM

Given the holidays, illness, and severe weather in places, I've been a lot more lenient on handling times recently (especially with those in areas affected). However, I did have good communication from several sellers keeping me updated on their weather/health woes. Just something to keep in mind when leaving feedback.

flash2 · January 6, 2014 4:50AM

no communication,you cannot rate.like they said,holidays.if card is ok and his feedback is good.in other words...do unto others

mlbfan2 · January 6, 2014 5:19AM

gameusedhoop, I would ask the seller why it took so long for him to ship, and rate his stars after you hear his excuse.

<< no communication,you cannot rate.like they said,holidays.if card is ok and his feedback is good.in other words...do unto others >>

Do onto others?? That applies to the *seller* too, does it not? One should not ship ~12 days after they said they would! Holidays are not an excuse. You should not list an item with 2 days handling if you can't ship it for 12 days.

dennis07 · January 6, 2014 5:26AM

I'd look at his past feedback and stars to see how he has treated his customers in the past. If he has been a good seller
up to this point I'd give him a pass on this one transaction. As mentioned earlier the holidays, illness & poor weather could've played a roll.
Rather than leave good feedback and stars you could just leave nothing at all and move on.

flash2 · January 6, 2014 5:38AM

I AGREE WITH DENNIS

hammered · January 6, 2014 5:46AM

Doesn't matter how he treated other buyers.
You are only rating YOUR transaction with him, which sucked.
As far as a mystery illness that some on here are saying he probably had, I assume he wasn't too sick to shoot you an email out of courtesy.
Ding him

WalterSobchak · January 6, 2014 5:49AM

Since it happened over the holidays, and I was happy with my item when I did get it, I'd cut the guy a break. I'd give positive feedback and not fill out the star section at all.

CollectorAtWork · January 6, 2014 5:54AM

I tend to be tough in situations like this, even though I'm a seller myself. If you didn't send him a message asking the seller where the package is or what's the tracking number, I wouldn't ding the Communication DSR, however. I usually treat that rating as how fast the buyer responds back to you at all, when you have a question. So, I would give him a 5 for that or leave it empty. I would give a 5 for Item as Described, and a 1 for Shipping Time. I'd give a neutral for overall feedback.

mlbfan2 · January 6, 2014 5:56AM

<< I'd look at his past feedback and stars to see how he has treated his customers in the past. If he has been a good seller up to this point I'd give him a pass on this one transaction. As mentioned earlier the holidays, illness & poor weather could've played a roll.
Rather than leave good feedback and stars you could just leave nothing at all and move on. >>

Think about what you just said. If everyone does what you apparently do, then his feedback will be perfect, even if he's a terrible seller that ALMOST ALWAYS ships 12 days late. Any seller that started off with great feedback would always have great feedback, no matter what!

dennis07 · January 6, 2014 7:07AM

"Think about what you just said. If everyone does what you apparently do, then his feedback will be perfect, even if he's a terrible seller that ALMOST ALWAYS ships 12 days late. Any seller that started off with great feedback would always have great feedback, no matter what!"

We don't have to worry about everyone thinking like me. I think the system is safe even if I want to give sellers the benefit of the doubt especially over the holidays.

msassin · January 6, 2014 7:22AM

when in doubt - don't leave feedback

coachnip13 · January 6, 2014 9:28AM

Are you sure there wasn't a vacation announcement on the listing? I put one on my items when I was gone for six days over the holidays, and I see them pretty frequently.

Stone193 · January 6, 2014 9:36AM

Hey Steve

I say send the guy a note - let them know you're disappointed in the shipping time and ask them to give you one good reason why you should not leave appropriate FB?

There may be an illness - everyone and his mother has had the flu over the past 2 weeks.

otwcards · January 6, 2014 10:10AM

You could always leave a note on the feedback that reads something like, "2+ weeks to ship. No reason or apology," while not killing the DSR's or crush them anyway. Honestly, do whatever you want. There's no excuse for not notifying you of the delay. If there was an emergency, a simple contact to all buyers would have been expected. Obviously, at some point, he found time to ship, so why not forward an apology as well?

Maurice · January 6, 2014 11:20AM

<< Since it happened over the holidays, and I was happy with my item when I did get it, I'd cut the guy a break. >>

I'd let it slide also.

Maurice · January 6, 2014 11:23AM

<< You could always leave a note on the feedback that reads something like, "2+ weeks to ship. No reason or apology," while not killing the DSR's or crush them anyway. >>

I think you can get slapped on the wrist by ebay if you put negative comments in a positive feedback.

Littletweed · January 6, 2014 11:39AM

<< when in doubt - don't leave feedback >>

+1

otwcards · January 6, 2014 11:56AM

<< 

<< You could always leave a note on the feedback that reads something like, "2+ weeks to ship. No reason or apology," while not killing the DSR's or crush them anyway. >>

I think you can get slapped on the wrist by ebay if you put negative comments in a positive feedback. >>

You can get slapped on the wrist for a lot of things, lately...

JoeBanzai · January 6, 2014 12:04PM

<< Hey Steve

I say send the guy a note - let them know you're disappointed in the shipping time and ask them to give you one good reason why you should not leave appropriate FB?

There may be an illness - everyone and his mother has had the flu over the past 2 weeks. >>

I would NOT do this. It could be construed as feedback extortion. Leave what you think he deserves and move on.

bishop · January 6, 2014 12:09PM

I am strictly a buyer on ebay, but stuff like this makes me worry even good sellers will shy away from ebay. I ccould care less how long it takes if the seller delivers the goods in good shape in a reaonable time frame under the circumstances.

mlbfan2 · January 6, 2014 12:38PM

<< when in doubt - don't leave feedback >>

In other words, you'd rather do a disservice to the seller's future buyers while doing nothing to the seller. That makes no sense, since if anyone deserves to be "punished", it's certainly the seller. By shipping 12 days late without any communication, the seller likely doesn't care about his feedback anyway. I would never even ship 1 day late without an apology.

TNP777 · January 6, 2014 1:17PM

WWBD?

Beezer12 · January 6, 2014 3:07PM

<< I ccould care less how long it takes if the seller delivers the goods in good shape in a reaonable time frame under the circumstances. >>

What he said. Does it really matter? Big picture.

Tishasheree · January 7, 2014 5:43AM

<< 

<< when in doubt - don't leave feedback >>

In other words, you'd rather do a disservice to the seller's future buyers while doing nothing to the seller. That makes no sense, since if anyone deserves to be "punished", it's certainly the seller. By shipping 12 days late without any communication, the seller likely doesn't care about his feedback anyway. I would never even ship 1 day late without an apology. >>

I agree. I pride myself on getting items to the post office the next day when I sell on ebay. I have apologized, and sent an email to the buyer, the couple of times I couldn't make it out to ship right away. 12 days late is absolutely unacceptable.

KbKards · January 7, 2014 6:21AM

I purchased several items around the holiday where the seller had vacation settings noting there would be a delay in processing if I made a purchase. It's possible the OP bought under the same circumstance and lost track of when his purchase was actually going to ship. Some buyers also pay by Paypal echeck and don't understand why it takes so long for a seller to ship out something they paid for a week ago.

Boopotts · January 7, 2014 6:27AM

<< 

<< when in doubt - don't leave feedback >>

In other words, you'd rather do a disservice to the seller's future buyers while doing nothing to the seller. That makes no sense, since if anyone deserves to be "punished", it's certainly the seller. By shipping 12 days late without any communication, the seller likely doesn't care about his feedback anyway. I would never even ship 1 day late without an apology. >>

Right- but the operative phrase here is 'if anyone deserved to be punished', and that appears to be what the debate is about.

gameusedhoop · January 7, 2014 6:46AM

<< I purchased several items around the holiday where the seller had vacation settings noting there would be a delay in processing if I made a purchase. It's possible the OP bought under the same circumstance and lost track of when his purchase was actually going to ship. Some buyers also pay by Paypal echeck and don't understand why it takes so long for a seller to ship out something they paid for a week ago. >>

No vacation setting, and I paid from Paypal balance, instant $$ transfer.

BTW, this wasn't a low $$ item, it was $150.

Well, anyway, I took everyone's opinions into consideration, and went with

Positive feedback of: Great Item! Received Safely. Thank you!
DSR's
Description: 5
Communication: 3 (I could leave this as he never uploaded any tracking info, it is a requirement for an automatic 5 according to ebay)
Shipping time: 2 (he was a 4.7 previously, so I guess there have been other slowly shipped items)

Thanks for your opinions, as someone who has gone out in 2+ feet of snow while it was still falling just to get something on the way, I guess I expect all sellers to go to the same lengths to get their items out.

Sorry for another thread complaining about things, I just wanted some ideas and opinions.

Maurice · January 7, 2014 7:07AM

<< Shipping time: 2 >>

Since his feedback is only 25, it's likely his selling privileges will be revoked because you left a 2 star DSR.

In my opinion, that was extreme and unnecessary.

http://www.ebay.com/itm/301048031966?orig_cvip=true

itzagoner · January 7, 2014 7:26AM

<< WWBD? >>

WalterSobchak · January 7, 2014 7:32AM

Seller's user name is a "Star Wars" reference. IRONY!!!

mlbfan2 · January 7, 2014 7:34AM

<< 

<< Shipping time: 2 >>

Since his feedback is only 25, it's likely his selling privileges will be revoked because you left a 2 star DSR.

In my opinion, that was extreme and unnecessary.

http://www.ebay.com/itm/301048031966?orig_cvip=true >>

This same seller that took ~12 days to ship left this feedback for another seller a few months ago!:
"Negative: Paid over a week half ago. Refuses to send tracking # or ship. Buyer's beware!"

Maurice · January 7, 2014 7:50AM

<< This same seller that took ~12 days to ship left this feedback for another seller a few months ago!:
"Negative: Paid over a week half ago. Refuses to send tracking # or ship. Buyer's beware!" >>

Interesting. But the seller he left that feedback for is now suspended, so he probably didn't receive the merchandise he paid for. Not really a similar situation.

One guy had to deal with a shipping delay during the holiday season. The other guy presumably got ripped off.

Big difference.

CollectorAtWork · January 7, 2014 7:56AM

I think the 2 for the Shipping Time DSR is fair. Frankly, if you can't ship quickly during the holidays as a seller, either take your listings down, or at a minimum turn your vacation settings on. I usually try to ship as fast as possible during the holiday season since many buyers are purchasing items are presents for Christmas. So, you want to get the package out the door as soon as possible in case it gets delayed because of winter storms or other shipping delays by the carriers.

mlbfan2 · January 7, 2014 8:06AM

<< 

<< This same seller that took ~12 days to ship left this feedback for another seller a few months ago!:
"Negative: Paid over a week half ago. Refuses to send tracking # or ship. Buyer's beware!" >>

Interesting. But the seller he left that feedback for is now suspended, so he probably didn't receive the merchandise he paid for. Not really a similar situation.

One guy had to deal with a shipping delay during the holiday season. The other guy presumably got ripped off.

Big difference. >>

Holidays are not an excuse for failing to ship. Christmas does not come as a surprise to sellers. It's fine if you take 12 days to ship if your handling time is listed as 12 days. It's not fine if your handling time is listed as 2 days.

Maurice · January 7, 2014 8:51AM

<< Holidays are not an excuse for failing to ship. Christmas does not come as a surprise to sellers. It's fine if you take 12 days to ship if your handling time is listed as 12 days. It's not fine if your handling time is listed as 2 days. >>

Did my comments suggest that I condone waiting 12 days to ship?

I was pointing out that shipping delays and fraud are two completely different animals.

gameusedhoop · January 7, 2014 12:24PM

Really shouldn't matter, but this was a "best offer", which he manually accepted, so he did have computer access, wherever he was. It was paid for within a couple hours of the accepted offer with an instant payment through Paypal.

bobbyw8469 · January 7, 2014 12:32PM

I think you were more than lenient. That was a screw up and poor customer service on the seller's part. And as for the WWBD? The OP's situation and my situation were two totally different things. No way was I at fault in my transaction. The buyer sent me a message, AFTER the auction ended mind you, and AFTER the fact that I sent him a combined invoice, asking me "If I combined shipping". My response was "Yes we do! $3.00 for the first card and 50 cents for each additional card". And that got me a '1' for communication. I CLEARLY had a malicious buyer who had nothing but ill intentions with trying to get someone kicked off Ebay, and that is why he was outed AND blocked! I hope others did the same for your own feedback's well being.

In this instance, the buyer got crappy service and the seller was EXTREMELY sub-par in his performance. I am on the gameusedhoops side on this one!

mlbfan2 · January 8, 2014 3:42AM

<< 

<< Holidays are not an excuse for failing to ship. Christmas does not come as a surprise to sellers. It's fine if you take 12 days to ship if your handling time is listed as 12 days. It's not fine if your handling time is listed as 2 days. >>

Did my comments suggest that I condone waiting 12 days to ship?

I was pointing out that shipping delays and fraud are two completely different animals. >>

I was pointing out that the seller left a neg when he didn't get his item after a week and a half. It was far too early to know if fraud was involved at that point. Maybe that seller just didn't ship for 12 days too! Then, a few months later, *he* fails to ship an item for 12 days. So, by his *own* standards, he committed fraud himself, and deserved a neg.

Maurice · January 8, 2014 8:36AM

<< I was pointing out that the seller left a neg when he didn't get his item after a week and a half. >>

I understood your point the first time and that's why I wrote "Interesting". And at a quick glance it appears to be a valid point.

We don't know what happened with that transaction but the wording of the negative -- "Paid over a week half ago. Refuses to send tracking # or ship. Buyer's beware!" as opposed to something like "Paid over a week half ago. Hasn't sent tracking # or shipped yet." -- seems to indicate that the problem likely wasn't just about a shipping delay.

<< It was far too early to know if fraud was involved at that point. >>

We're both making assumptions here but I would disagree. Again, the wording of the negative. At a minimum, I'd say fraud was suspected at that point.

<< Maybe that seller just didn't ship for 12 days too! Then, a few months later, *he* fails to ship an item for 12 days. So, by his *own* standards, he committed fraud himself, and deserved a neg. >>

This doesn't make sense. You're completely fixated on the shipping time. A shipping delay does not constitute fraud.

Indy78 · January 8, 2014 9:55AM

Since his feedback is only 25, it's likely his selling privileges will be revoked because you left a 2 star DSR.

Because that's eBay's policy, that's on eBay, not the one leaving the feedback.

Maurice · January 8, 2014 11:14AM

gameusedhoop knew he would be harming the seller by dinging the stars.

Indy78 · January 8, 2014 11:39AM

By my read of his posts, his intent was to call it how he saw it, rather than harm the buyer, but only he can confirm that one way or the other.

WinPitcher · January 8, 2014 12:02PM

grote15 · January 8, 2014 12:08PM

<<

>>

Who are youi agreeing with Steve? And shouldn't you be on the sidelines?? LOL!

Steelernation · January 8, 2014 1:09PM

Fraud? I think this is getting a little out of hand and doesn't deserve three pages or the time we'll never get back.

I agree with Dennis. At least email the seller then act as if you were the seller. ESP this time of year. I wouldn't jump to any conclusions yet. As some on this board are very apt to do. And jump in with accusations and guns ablazing.

It does stink, sounds like hes def wrong and it might rub me the wrong way dep on how important the item was to me. Giving it as a gift? Otherwise, i wouldn't stress or allow the angst being created drain you.

I bet if you give it a little more time this won't seem as important in your life as it seems now. Hey, at least you received it. As in some of these threads, no card or an empty box and their money gone.
Sorry this happened to you.

mlbfan2 · January 10, 2014 1:50AM

<< At a minimum, I'd say fraud was suspected at that point. >>

Of course it could be suspected. The OP could have suspected fraud in his case too. Both sellers did not ship for a long time and did not upload tracking.

<< This doesn't make sense. You're completely fixated on the shipping time. A shipping delay does not constitute fraud. >>

You're lost. Of course it doesn't constitute fraud. Read what I wrote again: "by his *own* standards, he committed fraud himself, and deserved a neg." I'm pointing out the hilarity of that. It does not mean that *I* think he deserved a neg, or committed fraud.

Feedback and DSR stars....what would you leave?

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