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Does Fritsch cards sell cards or not?

I was at work browsing their website and stumbled on their Xmas catalog. I noticed some unopened vending that they had for sale and also noticed that on their unopened orders they only take money orders. I planned on buying approx $1500 worth of unopened product and called just to make sure it was still in stock. If it was not, I did not want to tie up that money for the next week or two until they sent the MO back.
When I inquired on the phone if it was still in stock he said "it is, but as of right now NONE of our unopened is for sale, please check back after the first of the year" It kind of ticked me off the tone he used. I got the feeling on the phone that if I would have asked what it would take to get it for sale he would have sold it to me.
If that section of your store/catalog is no longer for sale and you only accept MOs, why not update your catalog or put it on your website that you are no longer accepting orders. If someone does not check on the product being in stock and just fired off a MO, they would have their $$$ tied up for an extended amount of time needlessly. Sorry move all the way around by Fritsch cards.
When I inquired on the phone if it was still in stock he said "it is, but as of right now NONE of our unopened is for sale, please check back after the first of the year" It kind of ticked me off the tone he used. I got the feeling on the phone that if I would have asked what it would take to get it for sale he would have sold it to me.
If that section of your store/catalog is no longer for sale and you only accept MOs, why not update your catalog or put it on your website that you are no longer accepting orders. If someone does not check on the product being in stock and just fired off a MO, they would have their $$$ tied up for an extended amount of time needlessly. Sorry move all the way around by Fritsch cards.
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Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>They are notorious for not fulfilling unopened orders from the catalog. Frankly, I have no idea why they even print it. They have plenty of stock but prefer to get the crazy prices through Collect Auctions than sell to you. The only way to make sure you get their item is to purchase it off ebay. >>
I once waited about 6 weeks for a 1973 set I ordered from them. While waiting, I heard a horror story from someone else who ordered a 1974 set from them. So I called Fritsch to see if they had fullfilled the order yet. They hadn't, so I was able to cancel the order.
Edited to add - The interesting thing I learned when I called them is that these sets ordered originally from Topps were not built back in the day. My impression had been that the 1973 set was built by them in 1973 and put in inventory. The 'EX-MT or better' description would cover the normal factory cutting issues for a percentage of the set. What I learned is that the sets are built upon order, meaning they pull each card from their stock (presumably vending or boxes they stuffed at some point in time). The person who bought the 1974 set said almost every card had a factory defect except the Ryan which was NM-MT. So it sounds like most of the high grade cards were pulled over the years and all that's left is the stock that had quality control issues.
Jeff
-CDs Nuts, 1/20/14
*1956 Topps baseball- 97.4% complete, 7.24 GPA
*Clemente basic set: 85.0% complete, 7.89 GPA
Christmas miracle? Maybe.
Who took over that operation?
CU Ancient Members badge member.
Collection: https://flickr.com/photos/185200668@N06/albums
<< <i>"Legendary?" Based on the responses on this thread, it is more like sorry. I had a feeling I was not alone in regards to my customer service that I received. >>
CU Ancient Members badge member.
Collection: https://flickr.com/photos/185200668@N06/albums
Paul.
Later, Paul.
<< <i>Does he sell on eBay, and if so, does anyone have his eBay ID?
Paul. >>
Here's a link to their ebay auctions. Contrary to the catalog sales (or lack thereof), they are very efficient and easy to deal with via the ebay platform.
Fritschcardsauctions
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>
<< <i>Does he sell on eBay, and if so, does anyone have his eBay ID?
Paul. >>
Here's a link to their ebay auctions. Contrary to the catalog sales (or lack thereof), they are very efficient and easy to deal with via the ebay platform.
Fritschcardsauctions >>
Thanks Grote!!!
Paul.
Later, Paul.
I have had 2 experiences with them that were both quite negative. I concur that they act like I'm lucky to be buying something from them. What a shame that such a bad seller has such a great inventory of unopened
TheClockworkAngelCollection
Kiss me twice.....let's party.
"At Larry Fritsch Cards, your satisfaction is our Number One priority. As a customer, you are entitled to real value for your money, cordial and courteous treatment and a complete guarantee of satisfaction. If you are not happy for any reason, we'll do whatever it takes to make things right. Our orders are shipped promptly. We offer a 10-day return policy if you are not satisfied with your order."
This is known as “bad luck.”
<< <i>I think you gentlemen may be in error in your harsh assessment of this organization's customer service experience. According to their web site, they are committed to your satisfaction:
"At Larry Fritsch Cards, your satisfaction is our Number One priority. As a customer, you are entitled to real value for your money, cordial and courteous treatment and a complete guarantee of satisfaction. If you are not happy for any reason, we'll do whatever it takes to make things right. Our orders are shipped promptly. We offer a 10-day return policy if you are not satisfied with your order." >>
I guess 'promptly' means at least 6 weeks.
There is nothing that I need or want bad enough to get pi$$ed on when I am paying for it
I did not know Larry personally. I've heard none of them could grade a card correctly. Overgrade all the time to make a buck.
Late 60's and early to mid 70's non-sports
to a raised level.
They can do what they wish, but IMHO it represents small-minded thinking. They lose much more in business than they gain by
being inflexible and greedy.
They have staked out a position in most serious collectors' minds as being a dealer of last resort. Too bad, because they have the
inventory and knowledge to be one of the leading dealers in the industry for introducing the hobby to a whole new generation of
collectors.
Dave
<< <i>Fritsch has always been run under a sell-at-top-dollar philosophy. However, since Larry's death this approach has been taken
to a raised level.
They can do what they wish, but IMHO it represents small-minded thinking. They lose much more in business than they gain by
being inflexible and greedy.
They have staked out a position in most serious collectors' minds as being a dealer of last resort. Too bad, because they have the
inventory and knowledge to be one of the leading dealers in the industry for introducing the hobby to a whole new generation of
collectors. >>
Very well said
TheClockworkAngelCollection
<< <i>
<< <i>Fritsch has always been run under a sell-at-top-dollar philosophy. However, since Larry's death this approach has been taken
to a raised level.
They can do what they wish, but IMHO it represents small-minded thinking. They lose much more in business than they gain by
being inflexible and greedy.
They have staked out a position in most serious collectors' minds as being a dealer of last resort. Too bad, because they have the
inventory and knowledge to be one of the leading dealers in the industry for introducing the hobby to a whole new generation of
collectors. >>
Very well said >>
+2
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>Fritsch has always been run under a sell-at-top-dollar philosophy. However, since Larry's death this approach has been taken
to a raised level.
They can do what they wish, but IMHO it represents small-minded thinking. They lose much more in business than they gain by
being inflexible and greedy.
OR IS IT?
They have staked out a position in most serious collectors' minds as being a dealer of last resort. Too bad, because they have the
inventory and knowledge to be one of the leading dealers in the industry for introducing the hobby to a whole new generation of
collectors. >>
BUT PLENTY OF SERIOUS COLLECTORS KEEP ASKING!
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
Snorto~
Larry was given a full-color feature article in one of the old Beckett guides, probably around 1982 or 1983, so don't quote me on the exact year (not talking the Beckett magazine, rather the annual Price Guide which was out of date as soon as they printed it). Anyway, Larry was interviewed and talked about his warehouse and inventory, claimed (and displayed) some seven 54 Bowman Ted Williams cards that he said came out of ONE or TWO packs. Interesting read, in those "early" days of the hobby right about when it was starting to take off. Probably still have that guide laying around somewhere back home.
I recall reading somewhere that Alan "Mr. Mint" Rosen was interested in buying Fritsch out one year and was politely told to go take a hike.