Buyer issue

mbothner

I do not sell a lot, just stuff I have upgraded.

I sold this guy an item last Friday on ebay.

I mailed the item on Monday.

By Thursday he opened a dispute that he did not receive his item without contacting me prior to this.

At this point I send him the tracking number and sure enough the USPS is being a little slow but it is still on the way.

Now my paypal balance is negative because of the dispute.

The irony is that his ebay id is "dontgetnervous".

RyanAdmirer

Thanks for including his ID. That clown has been added to my blocked list.

You may have been able to avoid the case entirely by simply adding the tracking number as soon as you shipped the item. Not seeing it almost a week after buying the item might have made him a bit nervous. This is no excuse for his haste though (it is Christmas time for crying out loud).

Now that you've provided the tracking number to the case it should be an easy close on his part once he gets it. If not Ebay should see it your way anyhow.

coachnip13

<< <i>You may have been able to avoid the case entirely by simply adding the tracking number as soon as you shipped the item. >>



This was my first thought. Heck, just print the label through eBay and it uploads the tracking number for you.

mbothner

<< <i><< You may have been able to avoid the case entirely by simply adding the tracking number as soon as you shipped the item. >> >>


Probably so but he could have contacted me prior to opening a case. It was less than a week since the auction ended. I ship very quick and never had an issue before.

coachnip13

<< <i>

<< <i><< You may have been able to avoid the case entirely by simply adding the tracking number as soon as you shipped the item. >> >>


Probably so but he could have contacted me prior to opening a case. It was less than a week since the auction ended. I ship very quick and never had an issue before. >>



But when you're looking at who could have done what, consider who is at risk at that point. You have his money, he has no idea if his item is even on the way. Why should a buyer ever have to ask for shipping information? Take this as a lesson to either ship through eBay or upload the tracking number as soon as you leave the post office.

mrmopar

You can open cases without thinking you are. I once followed a link because I was trying to get information on a non-delivered item. I was not in the resolution center like I typically would have been and after answering a few questions, a case had been opened. Ebay seems to have made it terribly inconvenient at times to find the right spot to perform basic tasks. As someone said in a different thread somewhere, they are always changing crap that works just fine and it seems like it might just be to justify their staffing?

The latest change that bothers me a bit is the inability to view completed auctions by bidder. Unless there is a way I have not discovered, you need to use an external method that someone linked before. I have that bookmarked now. I like to see what certain buyers have purchased and track pricing on items and they have made it difficult to do. In the name of buyer security, I understand, but still...