autobilia and other established ebayers, please help

cranejoshua

Here is my problem. I made a sale last month. Item # 1821206305 It was a bin, and someone from Singapore ended it, and then emailed me asking could he buy it because I had stated U.S. only. He was established, and so I decided to make an exception. I told him I would pay for the extra shipping, if there was any. Well, it turns out it cost me over $22 to send them uninsured, and if I had mailed them UPS it would've been over $53. Anyway, he has been emailing me for the last two weeks asking where they were. I to,d him to be patient. Today he emailed me saying he was filing a fraud report and leaving negative feedback if I didn't give him a full refund by tomorrow. He paid me on 4-15. I have had international airmail take almost a month before, and that was me on the recieving end. I told the guy to be paitent and I wanted to wait until at least may 15 before doing anything. He wants his money back, what should I do? If I give him anything, which I'm not going to feel inclined to do if he files on me today, I will be out my cards and the money. I would love some advice on this one. Please help!

Josh

BTW, I realize I could've done a better job shipping the damn things, and not been in such a hurry to get them out that I didn't register them or anything. I just wish they would get there already!

uwftke26

The post office, as I know it, makes you allow 30 days from when a package is shipped before they let you evenm file an insurance claim, so I think it'd reasonable for him to give you at LEAST the same courtesy. Did you save your receipt when you shipped?

Undertaker

as a lot of you people now, I'm from Europe, and what always amazes me is how much you guys have to pay to ship cards. When I buy something on eBay, they usually charge me $3 to send international. When I recieve the package it has a sticker of $0.91 on it, so it's kinda hard to believe that you had to pay $22 to send it..
it usually takes about 2-3 weeks before the cards arrive here..
Money Orders on the other hand really stink.. they usually take about a month

I don't know what you can do with this guy.. I'd mail all my mails to eBay and see what they have to say about it

cranejoshua

utfke- Yes, thirty days sounds reasonable to me, it gives enough time for the thing to turn up if it is going to.

Undertaker, it was the weight of the package that caused the shipping to be so high. Also, since you are international, what is the longest you have waited for something and then it finally arrived?

Undertaker

a month

cranejoshua

Thanks Undertaker

Undertaker

np man

autobilia

He can't do anything til 30 days, so he has to wait. With that in mind, make sure you make it loud and clear in your future sales that you ship in US or US/Canada Only.

cranejoshua

ok thanks, i will be more clear in future auctions. he emailed me back and told me he had become anxious cause another est. seller ripped him for almost $200 and is not unregistered. hopefully it'll all work out

crowell82det

Mail Fraud takes 90 days till you can file it, unless im mistaken, cause i have had sum 1 threaten me after like a week, he said he would do it, if it wasn't for the 3 month thing.

Also, alot of people BS, just to try to get you to send, like trying to threaten there was into it.

Also, i've had something take 90 days to arrive, and i was getting threatened by him, but once he got it, and seen the date it was sent, he said he was sorry, and we did a few deals after that, So, i really wouldn't be worried, also... lets say he did file mail fraud, assuming im wrong on the 90 day thing, Then once he filed it, you wouldn't get in trouble, you would have a chance to send in all the e-mails with the proof, and also, it would be pending for a while, so once he got them, then unless hes a SOB, and said he never got them, and did the Mail fraud still, then your fine, Assuming you sent, your fine.