What is wrong with service at PSA lately?
rocktown
Posts: 4
I am a club member and it seems that the 30 day service turns into 55-60 and the 45 day service turns into forever. It's like they force you to use the 10 day at $17 a card. I have starting using SGC and what a difference. The 10 wild card special at $7 per card was graded in my hands 8 business days later. So i sent another large order 100+ cards reduced to $6 per card and it was back to me in 10 business days. The cards lok superb in SGC holders all vintage topps 50's through 70's. Some have sold for a decent price , not as much as PSA brings. Someone explain to me why PSA is the leader?
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Always looking to buy or trade for Andre the Giant autographs
psacard.com/psasetregistry/non-sports/famous-personage/andre-giant-master-set/alltimeset/180400
My last (current) order took them 22 days to LOG!! I might be more forgiving if I thought the order was sitting on a shelf, unopened. But I freaking handed it to them and the lady inspected it right in front of me. Could it not have been logged a few seconds after that interaction when they took possession!? I obviously don't understand the process.
But for the OP, now you know.... Create a new expectation. So the next time you hand that box over ignore the nonsense about when they log it and ignore the number they attach to their estimate. They don't know, and they will get to it when they get to it. SGC has far superior service, but it's because not enough people collect their cards. That's bigger than service times for most people.
<< <i>Instead people are checking the website daily and being repeatedly disappointed. >>
This is a great point. And in many cases, the disappointed rechecking of the website happens twice. First waiting for loggage, then waiting for poppage.
PSA will always command the higher prices from post war to 1980 cards and it's not even close, so why use another company just to get the cards back faster?
That's quite a first post, btw..
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
lately?
http://www.unisquare.com/store/brick/
Ralph
<< <i>To answer that last post, yes PSA might command more money but by the time you get back an order 2, 3, 4 months have past. Not all of us want to pay $17 or $25 a card service fee. By me using SGC, i can get 2 to 3 orders done and back to me in one month and post some for sale. The sale prices might be lower on some SGC cards but i have a saying " A fast nickel is better then a slow quarter" You can do whatever you want , I think SGC is superior and they will continue to get my business. and i agree, PSA should post their bulk service with a 90 to 120 day wait time. >>
Obviously, you dislike PSA and think SGC is superior, for whatever reasons, and nothing here is going to change that. But I think if you do the rsearch for the cards for the era you mentioned, you will quickly determine that the value of SGC cards pales in comparison to PSA cards in the same grade. That is the reason why sellers who sell SGC cards put "PSA" in their title while sellers who are selling PSA cards almost never put SGC in theirs.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
Or lack there of.
<< <i>Why come on here to bad mouth PSA. I don't think anyone thinks SGC isn't a quality grading service with great customer service. It's also hard to disagree that this is easier for them due to a much lower submission rate. >>
Exactly. PSA grades like 17 times as many cards per year or more. That is harder to manage.
That's why I come to this board, to learn.
One in the queue is a 20 days sub running on day 40. I e-mailed them and it took over a week to get a response. They said 5 days ago that the order was almost done, but still nothing yet.
Ridic.
Justin
Retired - Eddie Mathews Master Registry Set (96.36%) Rank 1
The thing is that I don't want PSA to start Rushing orders/grading or hire graders that don't cut it. Quality is more important than speed. I don't mind waiting either, as long as I'm not consistently told something that does not happen!
TheClockworkAngelCollection
Appreciate today-
Bill
<< <i>To answer that last post, yes PSA might command more money but by the time you get back an order 2, 3, 4 months have past. Not all of us want to pay $17 or $25 a card service fee. By me using SGC, i can get 2 to 3 orders done and back to me in one month and post some for sale. The sale prices might be lower on some SGC cards but i have a saying " A fast nickel is better then a slow quarter" You can do whatever you want , I think SGC is superior and they will continue to get my business. and i agree, PSA should post their bulk service with a 90 to 120 day wait time. >>
I think with posts like this your stay at CU will be a short one. If you're into SGC grading, and the way the cards look in their holders and their fast
turnaround times, then that's cool. Then continue to use them and stop complaining/bashing PSA about their service on PSA's website.
If you truly have issues with PSA, then give them a call at their toll free number and try to have your complaints answered by their customer service
people.
Or, continue to bash PSA here and eventually get banned.
SGC has a decent product but we all know why they have a fast turnaround time........... lack of volume.
PSA has taken to monthly lower cost specials lately. $6 last month. $5.75 this month. They are great deals as long as you can wait. With these great deals they have been swamped. Aside from that, they are also at record monthly grading levels lately.
<< <i>Simple fix: Change the service times. Clearly PSA can't meet their stated times. >>
Simple fix would be first in, first out. No excuse for orders to be graded in a few days while others have been waiting a month or two.
<< <i>
<< <i>Simple fix: Change the service times. Clearly PSA can't meet their stated times. >>
Simple fix would be first in, first out. No excuse for orders to be graded in a few days while others have been waiting a month or two. >>
This is what I don't get. Do the graders just go in and grab a random box?
<< <i>
<< <i>Simple fix: Change the service times. Clearly PSA can't meet their stated times. >>
Simple fix would be first in, first out. No excuse for orders to be graded in a few days while others have been waiting a month or two. >>
Well I didn't take into consideration the possibility of higher volume dealers/sellers maybe cutting in line with mighty PSA and getting preferred service. I was looking at the situation from an obvious black/white change your service times make everybody happy perch. As the #1 TPG I would like to think PSA wouldn't stoop to that level , allowing a few to bypass others, but a little extra $$ and guarantees of more grading business in the future could change a few folks' minds in Newport Beach I'm sure. Just the truth, but I'll await the ban.
<< <i>
<< <i>Simple fix: Change the service times. Clearly PSA can't meet their stated times. >>
Simple fix would be first in, first out. No excuse for orders to be graded in a few days while others have been waiting a month or two. >>
If you were a company, wouldn't you grade the orders in the same service tier with higher values first? You guys are complaining about the monthly Specials. At cut rate prices, why would you expect low revenue orders to go first?
The service times quoted by the company are averages and estimates. I am sure there are submissions that are beating the estimates as well as many that are not. I know in the coin area they change their estimates every week. Not sure how much the service time estimates are updated in the card area. Looks like they need some work there.
<< <i>I have a sub delivered on 10/25. Still isn't logged in yet. CS no help. Just generic answers. >>
My order delivered 10-23 was logged on 11-2 (which was a Saturday so they must be working on weekends to catch up). My order that was delivered 10-25 was logged on 11-4.
Yours should be logged very soon!
<< <i>If you were a company, wouldn't you grade the orders in the same service tier with higher values first? You guys are complaining about the monthly Specials. At cut rate prices, why would you expect low revenue orders to go first?
>>
But that is not what is happening. I'm as low on the totem pole as it gets, and my freebies and monthly specials have all popped within ten days of being logged while other people have orders from July and August that they are still waiting on.
however......
it is my observation that due to the overwhelming amount of work being required of the grading department, certain things are being overlooked during processing, most notably the quality of the holders and treatment of the examples within. if anything, i'd hope that they would put more time and effort into the quality of the product, in a quantity driven environment.
this is my own bit of constructive criticism. overall, i'm still as enamored with PSA as i will ever be.
<< <i>PSA has 75% or more of the market. Beckett maybe 20%. The rest is 5% or less. You might as well grade it yourself and save the money submitting to SGC. Just my opinion. When you go to sell, they will be considered raw, ungraded cards, unless you can pawn them off on someone else who doesn't know what they are doing
PSA has taken to monthly lower cost specials lately. $6 last month. $5.75 this month. They are great deals as long as you can wait. With these great deals they have been swamped. Aside from that, they are also at record monthly grading levels lately. >>
I think this brings up a good point about the market. However, I think depending on where you're located, from a card show seller's standpoint, will define what people like. Where I'm at if you have a raw older card (pre-war) many in this area would prefer SGC mainly because of the way the card looks in the holder. Also, I hear a lot of sellers around here say they will submit modern to Beckett before PSA because of the "half points" that they have. On some cards, at least where I am, that half point has made a huge difference in resell value.
PSA is by far the better company, only because of their registry...just my opinion. All of the 3 big companies have things that they do well and things they can improve on....just like all of us and life in general.
<< <i>I don't think PSA has half points anymore. >>
I must not have been invited to the meeting.
<< <i>
<< <i>I don't think PSA has half points anymore. >>
I must not have been invited to the meeting. >>
you are confused. PSA has half point grades, same as Beckett, except PSA does not have the 9.5 half point grade
<< <i>I'm a platinum club member and it is so frustrating there 45 day submission is more like 60. They defiantly should change it to 55-65. At least then you don't get so frustrated. My last sub was 63 days. I get so mad and call and ask about it. I know prob annoying to them but if your gonna advertise that amount of time and charge as much as they do a card they need to stick to it or they will start loosing a lot of business. Usually if they are late and you call them they will give you part of your money back in a certificate that you can use towards another sub. Also I feel they have had a ton of mech errors lately. Last 55 sub I had came back with 5 errors and 1 cracked case. >>
I feel sorry for you psa people have to suffer so much.
<< <i>They defiantly..... >>
de·fi·ant adjective -ənt
: refusing to obey something or someone : full of defiance
DEFINITELY. Sorry. Pet peeve
"Molon Labe"
Turnaround time approximately 45 business days/varies with demand
Well, demand is white hot nuclear. So obviously they are not claiming 45 days. Not sure why they can't be more exact like they are in their coin division and update the estimates every week.
Ive also had orders go over the estimated time frame. But almost all are before. Id wager that most that complain about PSAs orders going over the average date are either not using PSA, Not using PSA enough to know what estimated means, or just want to complain about PSA. Overall PSA grades very fast and the 45 day est.
<< <i>Id wager that most that complain about PSAs orders going over the average date are either not using PSA >>
That makes no sense.
Very few take business days into account when reporting their wait times.
The market for trading cards over the past year has been strong and with that comes a larger amount of cards being submitted.
If I had to guess Collectors Universe is trying to gauge if this pick up in submissions is sustainable as they saw a large increase in coin grading that was followed by a softening. It is easier to operate with delays in some cases then it is to ramp up staffing and have business slow.
I hate to wait just like anyone but I would rather see PSA run their business in a physically responsible way so that they stay strong if the market softens. Many have large amounts of money invested in cards that reside in PSA slabs and the health of the company is very important to their long term value. It is easy to discount the notion but if a card grading company decides or is forced to exit the business it will have immediate repercussions for the cards that reside in their holders. Collectors Universe has no debt so they are not leveraged but they need to remain profitable and with such a large part of their business coming from coin grading it is also possible that they are not allocating resources at this time to their card business. Perhaps that will change if this uptrend in business shows sustainability.
At the end of the day as long as most cards sell for more in PSA slabs almost all will continue to wait inline.
Premium Service
2/5/10 Business Day - Premium Service Level, Guaranteed 'Money Back' Turnaround Time.
Bulk Service
4/8/12 Calendar Week - Bulk Service Level, Guaranteed Turnaround Time within week order is due or full 'credit' towards future order.
Turnaround times start the following business day after physical receipt of order and processed in order of arrival based on service level. All submission confirmations logged within week of order receipt. Say goodbye to early poppage but hello to turnaround consistency.
saucywombat@hotmail.com
<< <i>One other thing, a reply here says that PSA lowered 45 day order prices to $6 per card and sometimes $5.75 and they are swamped with orders. That is great news for everybody, but they are not even coming close to 45 business days. Hire more graders if they are swamped. >>
They may not pay enough to grade per a friend of mine that applied there as a grader. I don't know what the pay was...but apparently..not enough for him.
Where did you get that info from? I can not find anything on the PSA website with regards to this service policy