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eBay at it again! Now we can't see purchase history on the feedback page!
Wabbit2313
Posts: 7,268 ✭✭✭✭✭
Yep, another eBay thread, and happy to post it! I thought I was going crazy, but they changed this right before our eyes!
<< <i>By Ina Steiner
EcommerceBytes.com
October 17, 2013
eBay is making its feedback system less transparent by removing purchase details from the feedback page in a move that has already shocked some users who noticed the change start to roll out to the site right before their eyes on Wednesday.
Because eBay did not announce the change, many wondered if it was a glitch or a test. But eBay spokesperson Ryan Moore confirmed it was a deliberate policy change.
"Based on customer feedback from both buyers and sellers, we have made the decision to remove the view item link and item ID information on Buyer and Seller Feedback profiles pages," Moore told EcommerceBytes. The move is one of the most controversial changes to feedback since eBay introduced anonymous Detailed Seller Ratings and stopped allowing sellers to give buyers neutral or negative feedback ratings.
Buyers are particularly concerned about the lack of transparency on feedback pages of sellers from whom they are considering purchasing. They will no longer be able to see the types of items sellers have sold in the past, and some say they will be hampered in attempting to gauge the honesty of sellers receiving complaints from past buyers.
"I imagine that such a move would make it difficult for diligent buyers to get a better picture of what the seller is really like," wrote an EcommerceBytes reader. "Did the seller accumulate their feedback by selling individual paper-clips? (And then, once a ''respectable'' amount of feedback has been earned, the seller turns out to be some sort of scammer.)"
Or, she asked, "Did the seller earn a negative because the mystery-item is something that typically attracts persnickety buyers? (Wouldn't it be nice to know if the item description really WAS incorrect? Wouldn't it be nice to know if the seller's photos DID show the flaw after all?)"
Some sellers were concerned that they would not be able to see buyers' history. "Well, you can't see any evidence of a SNAD scam if you can't see the item or the description that contradict the buyers statements," wrote one seller. Another seller was happy that shoppers would not be able to see what he had sold items for in the past, explaining he routinely adjusted prices and haggled with buyers.
Moore explained that buyers and sellers would continue to see the link and item number for transactions they are involved in as long as they are logged in >>
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Comments
<< <i>Just another idiotic move by eBay to kill itself. You'd have to try hard to mismanage your company to the extent they seem to. >>
I'm inclined to agree with you most whole heartedly!
It appears that not even "I" can see what I bought!
Massive........massive Brain Fart!
The name is LEE!
<< <i>
<< <i>Just another idiotic move by eBay to kill itself. You'd have to try hard to mismanage your company to the extent they seem to. >>
I'm inclined to agree with you most whole heartedly!
It appears that not even "I" can see what I bought!
Massive........massive Brain Fart! >>
They make it seem like if you log in you can see what you bought and sold. I can only see what I sold. Morons.
<< <i>
They make it seem like if you log in you can see what you bought and sold. I can only see what I sold. Morons. >>
As of 3 days ago, I can not delete closed auctions in my watchlist.
<< <i>Just another idiotic move by eBay to kill itself. You'd have to try hard to mismanage your company to the extent they seem to. >>
Totally agree.
It's just stunning how ebay has changed for the worse over the psst few years. The fees go up while the venue worsens with nearly every change.
An authorized PCGS dealer, and a contributor to the Red Book.
<< <i>I'm not seeing this change, looks the same to me, can still see items in the feedback listing. >>
Look a little harder there Rich.
If you buy and sell from the same account, items you've sold have not changed however items you've purchased have nothing other than the text of the feedback, the seller you bought from and the price you paid. There is no "clickable" link to the actual listing.
The name is LEE!
<< <i>Seems like you cannot search "by bidder" anymore either. >>
You can, choose "by seller" first, and it is now under there. Stupid place to put it!
<< <i>
<< <i>Seems like you cannot search "by bidder" anymore either. >>
You can, choose "by seller" first, and it is now under there. Stupid place to put it! >>
ok.