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eBay Resolution - How long should I wait?

dytch2220dytch2220 Posts: 1,681 ✭✭✭
in Trading Cards & Memorabilia Forum
How long should I wait to receive a response on an eBay resolution case before I call it and leave negative feedback? It hasn't been nearly long enough to be reasonable, just interested in hearing from others. I was thinking two weeks?
The N8 Collection: PSA Registry Sets & Showcases

Comments

  • JoeBanzaiJoeBanzai Posts: 11,999 ✭✭✭✭✭
    Need more details before I can give you an answer.
    2013,14 and 15 Certificate Award Winner Harmon Killebrew Master Set and Master Topps Set
  • dytch2220dytch2220 Posts: 1,681 ✭✭✭
    I received a card, with damage that wasn't visible in the auction photo and not described. The damage was essentially dents from pressure on the top surface near the edge. It was sent in a penny & top loader and packaged only in a regular paper envelope. So, I think the shipping may have caused the damage. It wasn't terribly expensive but in terms of cards, it was much more than a common card. I requested a refund or replacement of the same card/variation. It has only been a few days, so I'm not even worried yet. How long do I wait with no response? I was thinking a couple of weeks and then a couple of days in case they had gone on vacation. Thoughts?
    The N8 Collection: PSA Registry Sets & Showcases
  • alifaxwa2alifaxwa2 Posts: 3,104 ✭✭✭
    3 days then open a case. Thats gets most sellers attention. He is probably hoping you go away.
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  • Foo3112Foo3112 Posts: 1,961
    I was thinking a couple of weeks and then a couple of days in case they had gone on vacation

    Waiting a couple of weeks.?! No way. Most people check their emails (even when on vacation). As someone mentioned, wait a few more days and then open a case. You should get a response after that.

    He is probably hoping you go away.

    +1

  • dytch2220dytch2220 Posts: 1,681 ✭✭✭
    I escalated the case today, after having been opened with no reply from the seller. eBay refunded my purchase through PayPal same-day, case resolved.
    The N8 Collection: PSA Registry Sets & Showcases
  • daprodapro Posts: 209 ✭✭
    Did you return the card or kept it?
  • dytch2220dytch2220 Posts: 1,681 ✭✭✭


    << <i>Did you return the card or kept it? >>



    Should I be returning the card, considering the seller didn't communicate with me in any way after the sale?

    Had they responded asking me to return the card for a refund I would have. I've had other sellers replace a card that was not as described and I returned the original to them upon request.

    I don't plan to return the card in this case, however, the card is pretty much useless so it's not going to benefit me in any way.
    The N8 Collection: PSA Registry Sets & Showcases
  • 72skywalker72skywalker Posts: 1,545 ✭✭✭
    I would send the card back since you got your money back. I would be pissed if I sold a card to someone and during shipping there was a ding in the corner and the person filed a claim, got his money back and kept the card. If you returned something to a store they don't let you keep the product and give you your money back, right?
    Collecting Yankees and vintage Star Wars
  • dennis07dennis07 Posts: 1,842 ✭✭✭
    It seems the point is the seller never responded. It seems as if the seller would have responded with "return the card, I'll pay shipping and I'll refund your money" the buyer would have been glad to do that.
    I'm with the buyer on this one with the info that's been shared so far.
    Collecting 1970 Topps baseball
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