Update W/ No Big Deal Ending: Ebay Help - Buyer Threatens Neg Feedback on First Communication - Reco
Meatloaf
Posts: 1,308
I sold a Hulk Hogan auto photo via ebay last week. I sent it ASAP and it arrived in an expedited manner. I check my email this evening and I got the below msg from the buyer. Then I start scratching my head. This just sounds fishy to me. Why threaten neg feedback on first communication? The buyer has 60 total feedbacks left for him, all as a buyer. He bought similar wrestling autos items from other sellers, so I already have suspicions of the "story" with the special needs kid, mostly because some of the items from his feedback are of scantily clad female pro wrestlers and female model autos. My return policy was listed as: "No returns or exchanges, but item is covered by eBay Buyer Protection." Bottom Line: I am not looking to take a neg feedback strike, but I don't want to be duped into giving away free stuff.
I planned "report the buyer" for violating the following ebay policy: "When you bid on or buy an item, you're accepting the seller's terms as set out in their listing, provided they comply with our listing policies. You're entitled to expect that the seller will do what they've said with regards to shipping, payments, and returns. We know there are sometimes exceptional circumstances, and we allow reasonable and limited requests. However, the seller is not obligated to fulfill requests outside of their terms. Making unreasonable or excessive demands is not allowed. Using the threat of negative Feedback, low detailed seller ratings, or buyer protection cases to make such demands is considered extortion and is not allowed."
Based on what is listed below, do I have a shot a winning my buyer report? Or should I simply attempt to resolve this via the resolution center and move on? Note: I have edited out the ebay account names.
Dear XXXXXXXX,
I got pic today and I am not happy with it. The autograph is so dark you cant even seen it ! your pic on the listing shows the signature popping out this thing is absolutely terrible . I will be giving a negative feedback!! This pic was suppose to be given to my special needs child for his b day ..This is such a load of crap!!! What are you going to fix this problem before I contact ebay and leave negative feed back?
- XXXXXXX
Meatloaf
I planned "report the buyer" for violating the following ebay policy: "When you bid on or buy an item, you're accepting the seller's terms as set out in their listing, provided they comply with our listing policies. You're entitled to expect that the seller will do what they've said with regards to shipping, payments, and returns. We know there are sometimes exceptional circumstances, and we allow reasonable and limited requests. However, the seller is not obligated to fulfill requests outside of their terms. Making unreasonable or excessive demands is not allowed. Using the threat of negative Feedback, low detailed seller ratings, or buyer protection cases to make such demands is considered extortion and is not allowed."
Based on what is listed below, do I have a shot a winning my buyer report? Or should I simply attempt to resolve this via the resolution center and move on? Note: I have edited out the ebay account names.
Dear XXXXXXXX,
I got pic today and I am not happy with it. The autograph is so dark you cant even seen it ! your pic on the listing shows the signature popping out this thing is absolutely terrible . I will be giving a negative feedback!! This pic was suppose to be given to my special needs child for his b day ..This is such a load of crap!!! What are you going to fix this problem before I contact ebay and leave negative feed back?
- XXXXXXX
Meatloaf
0
Comments
<< <i>Tell him to return it if he is not happy. >>
Bingo! We have a winner...
<< <i>I sold a Hulk Hogan auto photo via ebay last week. I sent it ASAP and it arrived in an expedited manner. I check my email this evening and I got the below msg from the buyer. Then I start scratching my head. This just sounds fishy to me. Why threaten neg feedback on first communication? The buyer has 60 total feedbacks left for him, all as a buyer. He bought similar wrestling autos items from other sellers, so I already have suspicions of the "story" with the special needs kid, mostly because some of the items from his feedback are of scantily clad female pro wrestlers and female model autos. My return policy was listed as: "No returns or exchanges, but item is covered by eBay Buyer Protection." Bottom Line: I am not looking to take a neg feedback strike, but I don't want to be duped into giving away free stuff.
I planned "report the buyer" for violating the following ebay policy: "When you bid on or buy an item, you're accepting the seller's terms as set out in their listing, provided they comply with our listing policies. You're entitled to expect that the seller will do what they've said with regards to shipping, payments, and returns. We know there are sometimes exceptional circumstances, and we allow reasonable and limited requests. However, the seller is not obligated to fulfill requests outside of their terms. Making unreasonable or excessive demands is not allowed. Using the threat of negative Feedback, low detailed seller ratings, or buyer protection cases to make such demands is considered extortion and is not allowed."
Based on what is listed below, do I have a shot a winning my buyer report? Or should I simply attempt to resolve this via the resolution center and move on? Note: I have edited out the ebay account names.
Dear XXXXXXXX,
I got pic today and I am not happy with it. The autograph is so dark you cant even seen it ! your pic on the listing shows the signature popping out this thing is absolutely terrible . I will be giving a negative feedback!! This pic was suppose to be given to my special needs child for his b day ..This is such a load of crap!!! What are you going to fix this problem before I contact ebay and leave negative feed back?
- XXXXXXX
Meatloaf >>
The special needs child remark seems a pity plea to turn the heartstrings. Not saying its not the truth, but parents are quick to invoke children if it means getting a refund. That said, I would say something to the effect that the threatening tone is not necessary. If you feel a negative feedback is warranted, then go ahead. If you want to be civil and resolve the problem like adults, then simply stating the problem would suffice. And lastly, let him know you don't need to contact eBay to leave negative feedback.
If you dont care, let him leave negative feedback. Or tell him to return it, refund then block.
Thankfully, since hes special needs he probably wont notice or care about how dark the signature is.
Thankfully, since hes special needs he probably wont notice or care about how dark the signature is. >>
This is advice on what not to say correct?
<< <i>Tell him to return it if he is not happy. >>
This.
Ebay will side with him if he says item not as described, or he will be able to leave you a neg if transaction goes through.
Best thing for you is to offer a full refund and apologize for the problem.
List his ebay name on this forum and I for one will block him. Not a good idea to escalate because of his feedback threat at this time, but save the message in case you need it later.
Good luck,
Joe
<< <i>Pic of the item sold?? >>
auction linky
I see nothing wrong with your scan, I think it accurately describes the black signature on a black background. With the amount of money it sold for, I would ask the buyer to return it for a full refund. Relist it and maybe mention the black on black signature just to cover your butt next time.
<< <i>Thankfully, since hes special needs he probably wont notice or care about how dark the signature is. >>
I laughed before I could catch myself and then immediately went to hell.
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