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PSA Submissions over 45 days!

Seaweed2270Seaweed2270 Posts: 137 ✭
in Trading Cards & Memorabilia Forum
What the hell is going on at PSA?

I submitted 361 items back on April 25th. I called PSA for an update today and they said they could not even give me an estimate on when they would be graded.

I am now going on 65 days which could go to 80 days!

I was hoping to bring new product to the National Convention but now that is a pipe dream.

Anyone else having issues getting PSA submissions back in a reasonable timeframe?

Comments

  • dennis07dennis07 Posts: 1,842 ✭✭✭
    " I called PSA for an update today and they said they could not even give me an estimate on when they would be graded."

    That is not a good answer. The staff might be stretched thin due to preparations for National. Even so a little customer service refresher
    never hurt.
    Collecting 1970 Topps baseball
  • scotgrebscotgreb Posts: 809 ✭✭✭
    Erik -

    FWIW my last coin/pin submission (bulk sub Feb 2013) went 75 business days.

    Edited to add:

    Further, IMO the grades were the most inconsistent (in a bad way) I have ever received. Not only among the submission itself but versus examples that I already own.
    Focusing on baseball “playing years” HOFers. My HOF Set; https://psacard.com/psasetregistry/baseball/hall-fame-sets/hall-fame-players-managers-owners-executives-pioneers-commissioners-umpires/publishedset/77755

    Always plenty of PSA-graded cards in my ebay store -- https://ebay.com/str/thelumbercompanysportscards
  • 19541954 Posts: 2,905 ✭✭✭
    I just called them about one of my orders as well and they told me that they are a little behind. I did find out that they will still be grading while at the National so there will not be a halt with production. Let's keep our fingers crossed they hit soon.

    Looking for high grade rookie cards and unopened boxes/cases
  • olb31olb31 Posts: 3,479 ✭✭✭✭✭
    My last one was 72 business days. I think they have few new people so maybe the training process is a little slow know but will pick up in the near future.
    Work hard and you will succeed!!
  • mcholkemcholke Posts: 1,000 ✭✭


    << <i>I just called them about one of my orders as well and they told me that they are a little behind. I did find out that they will still be grading while at the National so there will not be a halt with production. Let's keep our fingers crossed they hit soon. >>



    I have a few submissions past 45 days as well and called yesterday and was told they would not be grading next week after Tuesday as all the graders would be involved with the National thereafter.

    Collecting Tony Perez PSA and Rookie Baseball PSA

  • miwlvrnmiwlvrn Posts: 4,266 ✭✭✭✭✭
    Guys, my order submitted March 30 just popped last night. I actually wrote an email in to customer service to make sure everything was OK yesterday afternoon. No reply from it, so not sure if they in turn did something to move it along, or if the timing was just a coincidence, but either way, it is finally on its way back. So if you're talking about an order from April 25, don't be surprised if you wait another 2 or 3 weeks.
  • itzagoneritzagoner Posts: 8,753 ✭✭


    << <i> I think they have few new people so maybe the training process is a little slow....... >>



    this just can't be possible, can it? i was given this exact same explanation.

    over a year ago.
  • bbuckner22bbuckner22 Posts: 1,028 ✭


    << <i>Even so a little customer service refresher never hurt. >>


    Awww, come on guys, it's so simple. Maybe you need a refresher course
    image[/URL]
    From what I can tell, 707 is the DOLLAR STORE compared to deans_cards. For what that guy charges, if I ever bought anything from him I would expect it to be delivered to me in a frickin' limo.
    ~WalterSobchak
  • edmundfitzgeraldedmundfitzgerald Posts: 4,306 ✭✭
    I wonder if PSA would ever consider setting up a grading shop on the east coast.

    I wonder if that would be good business sense.
  • wrestlingcardkingwrestlingcardking Posts: 4,555 ✭✭✭✭
    I had a monthly special this month pop in a week, it was 36 cards from all the same set. I sent a Collectors Club off today, not sure how long it will take by running into the national.
    BUYING Frank Gotch T229 Kopec
    Looking to BUY n332 1889 SF Hess cards and high grade cards from 19th century especially. "Once you have wrestled everything else in life is easy" Dan Gable
  • csmtampacsmtampa Posts: 1,828 ✭
    I had an Express order go 27 days and currently have a Super Express order sitting at 8 days. I used the vouchers from the Express order for the Super Express so I'm not too concerned about it.
  • RookieWaxRookieWax Posts: 1,066 ✭✭✭


    << <i>I had an Express order go 27 days and currently have a Super Express order sitting at 8 days. I used the vouchers from the Express order for the Super Express so I'm not too concerned about it. >>



    what did they give you vouchers for?
  • firedawg45firedawg45 Posts: 1,251 ✭✭✭
    psa customer service sucks right now, all time low and well just say that.i could go on and on right now.
    gloom and doom for me, 62 days just arrived in the mail. 2 more there at psa, 1 at 51 days and another at 47 days all business.
    # 2 Pete Rose Master Set , also
    collecting 1977 topps baseball in psa 9 and psa 10
  • csmtampacsmtampa Posts: 1,828 ✭


    << <i>

    << <i>I had an Express order go 27 days and currently have a Super Express order sitting at 8 days. I used the vouchers from the Express order for the Super Express so I'm not too concerned about it. >>



    what did they give you vouchers for? >>



    For being really late on an Express order.
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