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4SC- My experience thus far, let's see how they do UPDATED

3BoyzTrading3BoyzTrading Posts: 798 ✭✭
in Trading Cards & Memorabilia Forum
I placed a rather expensive order on 4Sharpcorners website for myself about a week ago. The package was received and I'm missing 4 cards from the order. On the invoice it listed a quantity of '5' so whomever packed it made an error and only packaged one. I have already emailed them replying to both the invoice and shipping info and also called them and left a message. I did a quick search and have seen more negative things about 4SC so I thought I'd post my experience and see how they respond to the problem, good or bad. I'll update the thread as things happen.

Edited to add: The order was for only 9 cards total. The value of each missing card is about $50.(Yes, that's expensive for me)

Comments

  • grote15grote15 Posts: 29,743 ✭✭✭✭✭
    You can do a search in this forum to learn about how they've handled similar customer service related issues. Good luck.


    Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
  • 1985fan1985fan Posts: 1,952 ✭✭
    I've ordered many a card from 4SC and any problems have been ordered quickly, efficiently, and with courtesy. Rest assured you'll be taken care of.
  • yankeeno7yankeeno7 Posts: 9,249 ✭✭✭
    Ummmm, yeah.....
    image
  • jmmiller777jmmiller777 Posts: 1,324 ✭✭✭
    I have spent thousands and have bought hundreds from 4SC (almost my entire Kellogg's collection was purchased from them over two years). I had one issue that was taken care before I knew it in the form of a refund for a card I didn't receive because they couldn't find it. They are big and deal in huge volumes so things are gonna happen. Give them time, they will make it right.
    CURRENT PROJECTS IN WORK:
    To be honest, no direction, but...
    1966-69 Topps EX+
    1975 minis NrMt Kelloggs PSA 9
    All Topps Heritage-Master Sets
    image
  • MapleleafMapleleaf Posts: 506 ✭
    I've bought over a thousand cards from them. They have screwed up three times but refunded my money twice because when they couldn't find the card. The third time, they totally blew me off. I was under the impression that I was a pretty good customer but that didn't seem to matter. It was over a $60 item which was peanuts compared to what I had spent with them but they stuck to their guns and I never received a refund. If you buy from their website, you don't have the same protection as through ebay.

    I still buy from them occasionally but way less than what I used to.
  • 3BoyzTrading3BoyzTrading Posts: 798 ✭✭


    << <i>If you buy from their website, you don't have the same protection as through ebay. >>



    I paid through Paypal, I know I cant leave a negative but I should be able to escalate to a claim. It's the weekend so I dont expect to hear from them until Monday, hopefully.
  • stormtrooper80stormtrooper80 Posts: 317
    wow that's some nice stuff!
  • 3BoyzTrading3BoyzTrading Posts: 798 ✭✭
    So I received an email from them this morning and they admitted to the error, sent the rest of my order Priority Mail with tracking and stated they will take corrective action to alleviate future issues. It was handled in a timely manner and corrected quickly. Fantastic customer service!
  • StoogeStooge Posts: 4,668 ✭✭✭✭✭


    << <i>So I received an email from them this morning and they admitted to the error, sent the rest of my order Priority Mail with tracking and stated they will take corrective action to alleviate future issues. It was handled in a timely manner and corrected quickly. Fantastic customer service! >>

    Good to hear.

    I bought a bunch from their website and had 1 problem which was resolved rather quickly. I bought a base card for a set I'm working on, and they sent me a chrome by mistake. I sent it back, and they sent the right card.

    They also 1 time mailed me 2 very expensive boxing cards by mistake, and I sent them right back. They sent me $10 in my PP acct. for my troubles.

    Paul.

    Later, Paul.
  • SmokieSmokie Posts: 393 ✭✭✭

    I've bought a lot of cards off them also and had a few mistakes that they corrected in a very timely manor.

  • GDM67GDM67 Posts: 2,526 ✭✭✭✭
    I had one wrong card in the order I got last friday. I called them, they pulled the card I was supposed to have, mailed it to me (I got it today) and asked me to send them the one I got by mistake in the prepaid bubble mailer they sent along, which I did this afternoon.
    My Sets
  • stownstown Posts: 11,321 ✭✭✭


    << <i>Fantastic customer service! >>



    This isn't to bash 4SC, it's more of generally speaking about Sellers, but describing their service as "fantastic" seems kinda odd. Have our expectations really fallen that low? Shouldn't "fantastic" be reserved for when a Seller gets an order right the first time?


    Glad to hear they acknowledged their error and will send the cards you paid for.

    edited to add: I've never had a shipping problem with 4SC and have always been satisfied with their service.
    So basically my kid won't be able to go to college, but at least I'll have a set where the three most expensive cards are of a player I despise ~ CDsNuts
  • ChiefsFan1stChiefsFan1st Posts: 845 ✭✭✭


    << <i>

    << <i>Fantastic customer service! >>



    This isn't to bash 4SC, it's more of generally speaking about Sellers, but describing their service as "fantastic" seems kinda odd. Have our expectations really fallen that low? Shouldn't "fantastic" be reserved for when a Seller gets an order right the first time?


    Glad to hear they acknowledged their error and will send the cards you paid for.

    edited to add: I've never had a shipping problem with 4SC and have always been satisfied with their service. >>



    Good point!
    I dont wanna grow up, Im a Toys-R-Us kid!
  • stownstown Posts: 11,321 ✭✭✭
    Any update?
    So basically my kid won't be able to go to college, but at least I'll have a set where the three most expensive cards are of a player I despise ~ CDsNuts
  • 3BoyzTrading3BoyzTrading Posts: 798 ✭✭
    Actually I received the other 4 cards recently, however, there was another order for 12 cards that hasn't been received yet. The young lady I spoke to on the phone is helping me figure that one out now. This makes me believe their website compared to eBay
    is a bit behind in efficiency. I'm in no hurry to receive them so they have time on their side.
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