ltime

Manorcourtman

Estimated Submission Turnaround Time
Service U.S. Coins World Coins
Express target: 5 business days 4 business days 8 business days
Regular target: 15 business days 17 business days 25 business days
Economy target: 20 business days 37 business days 50 business days
Modern target: 10 business days 17 business days 29 business days


Isn't it time to hire some more people PCGS??? Or work some extended hours??? Rates are up this year and we are looking at 2 months to get our coins back. Can we expect improvements soon????? Maybe??

abitofthisabitofthat

I would suspect a large bulge in submissions before year end to avoid the price increase. Not a surprise, and certainly not a reason to increase staffing.

I llike having this forum made available, and cannot understand why some people insist on using it to take a dump in PCGSs own living room.

Manorcourtman

<< <i>I would suspect a large bulge in submissions before year end to avoid the price increase. Not a surprise, and certainly not a reason to increase staffing.

I llike having this forum made available, and cannot understand why some people insist on using it to take a dump in PCGSs own living room. >>



No dumping here. It's about service thank you.

abitofthisabitofthat

<< <i>

<< <i>I would suspect a large bulge in submissions before year end to avoid the price increase. Not a surprise, and certainly not a reason to increase staffing.

I llike having this forum made available, and cannot understand why some people insist on using it to take a dump in PCGSs own living room. >>



No dumping here. It's about service thank you. >>



Going to the site they provide, gratis, to complain about their service is exactly what is meant by the phrase "taking a dump in someone's living room".

Max2

The VERY REASON that PCGS maintains this site for free is to get customer feedback.

Manorcourtman

<< <i>

<< <i>

<< <i>I would suspect a large bulge in submissions before year end to avoid the price increase. Not a surprise, and certainly not a reason to increase staffing.

I llike having this forum made available, and cannot understand why some people insist on using it to take a dump in PCGSs own living room. >>



No dumping here. It's about service thank you. >>



Going to the site they provide, gratis, to complain about their service is exactly what is meant by the phrase "taking a dump in someone's living room". >>



Your opinion. Most of us expect more from this company and waiting 2 months for a now more pricey service is taxing. If PCGS didn't care about wait times they wouldn't post target times on their website. Well their target is way off the mark and most of us are not happy. Simple as that. Some of us a passionate about our hobby and business. Long wait times are bad for business and the hobby!!

djm

You need to remember the reason economy service level exist, They are giving you a reduced rate to keep a constant work flow for the graders. In compensation for the reduced rate you agree to wait for them to get to your coins. They are fill in work. If you didn't want to wait you should have sent them in for regular service.

dbcoin

hmmm. Maybe time to buy some CLCT. coins graded in last 30 days now up to 138k. Needs to be over 150k for nice profits.

Type2

Keep it up and all will get BB for the new year... You need to hold off till you get your grades back then start But that is just me Type2.

mrpotatoheadd

<< <i>Well their target is way off the mark and most of us are not happy. Simple as that. >>

What did their customer service department say when you called them and asked them about this?

Billet7

I'm still waiting, since mid November. Weeks ago they apologized and said they would push the order through...nada!

markinsd

When my order arrived at PCGS in November the estimated turn around was 20 days. Now that they have my order it's 37 days.. This is unacceptable and I have already emailed customer service to let them know. I really don't care about holidays and rushing to get coins graded before the rate increase. I expect the same service regardless. Get the job done! I expect every business to get their orders completed in their estimated time frame regardless of what business they are in.

Sorry, I must have missed where PCGS says they can can take however long they want to grade my economy order since they are giving me a discount. I actually don't see anything that states economy grading is a discount on anything. Anyone want to show me where it says anything of the sort? You pay a rate based on a target turn around time and the value of the coin. They have far exceeded their turn around time.

MsMorrisine

if it makes anyone feel any better, I just recently had an express order take almost 30 (thirty) days. (maybe 29 or 28 or 31)

mrpotatoheadd

<< <i>Sorry, I must have missed where PCGS says they can can take however long they want to grade my economy order since they are giving me a discount. >>

The #1 item in the Terms & Conditions:

PCGS will endeavor to grade coins within the time frame, if any, offered as
part of a PCGS grading service. However, PCGS will have no liability whatsoever to
Customer for incidental or consequential damages due to PCGS’s failure to grade any
coin within any time frame.

FWIW...

markinsd

Yes, and that applies to all grading levels.. not just economy. I was responding to the poster that said economy orders are fill in work..

Billet7

<< <i>if it makes anyone feel any better, I just recently had an express order take almost 30 (thirty) days. (maybe 29 or 28 or 31) >>



Actual days or business days?

amwldcoin

<< <i>

<< <i>

<< <i>I would suspect a large bulge in submissions before year end to avoid the price increase. Not a surprise, and certainly not a reason to increase staffing.

I llike having this forum made available, and cannot understand why some people insist on using it to take a dump in PCGSs own living room. >>



No dumping here. It's about service thank you. >>



Going to the site they provide, gratis, to complain about their service is exactly what is meant by the phrase "taking a dump in someone's living room". >>





FUN tighten up the wallet a little? FUN has a way!

DeliaBug

The old rule... Good. Fast. Cheap. Pick two.