PCGS Customer Statement e-mail *UPDATE*

ChrisRx

Apparently I have a CREDIT with pcgs.. was hard to realize that as it said "90 days past due."

Either way, I apologize for any confusion as I was confused as well...

mrpotatoheadd

What did customer service tell you when you called them?

Rampage

I've not gotten an email like that.

ChrisRx

<< <i>What did customer service tell you when you called them? >>



Did not call them yet as I am not THAT worried yet. I just responded to the e-mail. I was just seeing if this is a hoax.

LanceNewmanOCC

.
i tend to "mouseover" the any links in suspicious emails to see, well just whatever i can.

btw mouseover does NOT mean click or respond.
.

WaterSport

I alos got an electronic invoice last week for a recently completed order. So it was basically a duplicate which I had never received before. But mine did have a note that said if I got this in error to contact them. I did not since the balance was O but this may be what the Dealers get?

WS

lkeigwin

Was there a link to click in the message? Mouse-over it.

Were you referred to by name?

Sounds very phishy to me.
Lance.

phnatacc

Submit any links in the email to: PhishTank

Bubblehead

It may be a credit...

Goldbully

I always knew you were a deadbeat!

MsMorrisine

<< <i>Was there a link to click in the message? Mouse-over it.

Were you referred to by name?

Sounds very phishy to me.
Lance. >>





they are invoicing by e-mail now.

MsMorrisine

<< <i>.
i tend to "mouseover" the any links in suspicious emails to see, well just whatever i can.

btw mouseover does NOT mean click or respond.
. >>



mouse over, copy link location, etc. can be rigged by javascript.... not that I've ever done that.

if it is phishy, just call.

mariner67

I also am in the "just give them a call" camp.
Go right to the source(susposed).

pitboss

I got one too and just deleted it.

PerryHall

I would guess they are trying to get your credit card info. Agree with those who said to call PCGS to find out what's going on.

Corbin

Good Afternoon Everyone,

Happy Friday!!

As a courtesy, PCGS is beginning to email customers who have available credit on their account. If you would like to use the available credit, you can do so for future PCGS grading submissions. Please indicate on your submission form to “use credit on account.” You can write this wherever you have space on your submission form.

Additionally, if the available credit on account is less than the actual charges for the submission, you will need to provide payment for the remaining balance.

Finally, you must be a current PCGS Collectors Club Member or current PCGS Authorized Dealer to use the remaining credit on a future submission.

My Best Regards,

Corbin

lkeigwin

That's great to hear, Corbin. Thanks for alerting us.

What is your take on Chris' post?
Lance.

Corbin

<< <i>That's great to hear, Corbin. Thanks for alerting us.

What is your take on Chris' post?
Lance. >>



I cannot state the status of another customer's account over the message boards. Chris, I will send you a private message in regards to your account status.

For all of the other customers who are questioning why they received an invoice, please refer to my post above. If you have any follow up questions, you can always contact PCGS Customer Service by phone: 1-800-447-8848 or by email: info@pcgs.com.

jdimmick

I got one too all of a sudden for a recently completed invoice, thought it might be the CC expired I had on file. It was, gave them the new xpiration date,

19Lyds

<< <i>Just received an e-mail from "PCGS" that wants $140.25 and is "over 90 days due."

1. I have never done a "bill me later" with anything, ever.
2. I have not used any PCGS services for over a year.

I am posting this to see if anyone else got anything similar and if maybe its a hoax or an error.

Chris >>

VBelieve it or not, each CC Member has a "private account" with PCGS that picks up such things as missed fee's and what not.

Just call customer service and they'll get it straightened out.

If AFTER you talk with CS, you find out you owe no money, then you can report a possible scam.

Dabigkahuna

I got one too and just deleted it.


Whoops!

Might want to try and retrieve that one. I thought mine was a bill also. Turns out it was a healthy size credit!




Larry
Dabigkahuna

MsMorrisine

<< <i>

<< <i>That's great to hear, Corbin. Thanks for alerting us.

What is your take on Chris' post?
Lance. >>



I cannot state the status of another customer's account over the message boards. Chris, I will send you a private message in regards to your account status.

For all of the other customers who are questioning why they received an invoice, please refer to my post above. If you have any follow up questions, you can always contact PCGS Customer Service by phone: 1-800-447-8848 or by email: info@pcgs.com. >>





if after 90 days and for balances over $5, will a check get mailed?

<----- instigator

messydesk

If your credit is past due, is this delinquent balance accruing interest at a rate of 10% per year until paid (or, if less, the maximum interest rate permitted by applicable law)? (see Terms & Conditions 6(b))

TwoSides2aCoin

will trade email for annual renewal fees. (ooops, I thought this was the BST)

GrumpyEd

That's good news, now I wish I got one too!

coinsarefun

I got one too and thought it was not from PCGS and deleted it...then did a permanent delete


I guess I have to call them

pitboss

<< <i>I got one too and just deleted it. >>




I will just leave it deleted as I don't need any more credit lines.

mbogoman

I got one, too. That credit balance will certainly pay for a couple of submissions and the shipping on my next order!

MsMorrisine

<< <i>

<< <i>I got one too and just deleted it. >>




I will just leave it deleted as I don't need any more credit lines. >>




PCGS owes you money.


thus the credit balance.

DonWillis

PCGS recently began sending out statements and invoices by email. I believe the rules we are using is that you will get a statement if there has been any activity on your account during the prior period or if there is any balance (credit or debit) on your account.

We did this in an effort to improve the customer experience with PCGS by being more transparent and offering a convenient way of tracking information. This is just the first step of many more that are in the works.