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Issues w/ JJ Teaparty Auct RESOLVED!!! - THANKS FOR THE HELP, ALL! :)
BustHalfBrian
Posts: 4,191 ✭✭✭✭
So I decided to check out JJ Teaparty Online auctions a month or so ago - I heard they had a nice selection of Bust coinage coming up for auction soon. I registered/subscribed, placed bids, and to my surprise, I won a few coins at very fair prices.
A day or so after winning three Bust halves, I was contacted by the seller(s) - teapartycoin - informing me that I had won the coins, and provided me with an email address in which to send the money via PayPal. Everything seemed legit, so I went through with the transaction. I was told that my coins would be shipped out the day of payment clearance. I also provided the seller(s) with a shipping address through private message on the site just in case they were unable to access it on PayPal. I get a friendly message back saying "thanks..."
So a week or so goes by and I still haven't received any coins, nor have I been provided any package tracking numbers. I wait a day or two and then send the seller(s) a message on the site saying "what's up?! any answers...?" - Never received a reply. We're now nearing the end of week two and I still have not heard a single word regarding the status or whereabouts of my coins. I tried calling the two business numbers provided on their website around 2pm PST (they say on their site that their hours are 9-5) and got an answering machine, so I left a stern voicemail - making sure to include my contact info. This was yesterday, and I didn't receive any phone call, email, site PM, etc. today.
What the heck is going on?! I've only heard positive things about this company, and from my research, they seem extremely reputable. Has anyone had issues similar to mine?
Any answers, recommendations, advise, etc. would be greatly appreciated. I'm starting to get seriously worried.
A day or so after winning three Bust halves, I was contacted by the seller(s) - teapartycoin - informing me that I had won the coins, and provided me with an email address in which to send the money via PayPal. Everything seemed legit, so I went through with the transaction. I was told that my coins would be shipped out the day of payment clearance. I also provided the seller(s) with a shipping address through private message on the site just in case they were unable to access it on PayPal. I get a friendly message back saying "thanks..."
So a week or so goes by and I still haven't received any coins, nor have I been provided any package tracking numbers. I wait a day or two and then send the seller(s) a message on the site saying "what's up?! any answers...?" - Never received a reply. We're now nearing the end of week two and I still have not heard a single word regarding the status or whereabouts of my coins. I tried calling the two business numbers provided on their website around 2pm PST (they say on their site that their hours are 9-5) and got an answering machine, so I left a stern voicemail - making sure to include my contact info. This was yesterday, and I didn't receive any phone call, email, site PM, etc. today.
What the heck is going on?! I've only heard positive things about this company, and from my research, they seem extremely reputable. Has anyone had issues similar to mine?
Any answers, recommendations, advise, etc. would be greatly appreciated. I'm starting to get seriously worried.
Lurking and learning since 2010. Full-time professional numismatist based in SoCal.
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Comments
They have been at shows, most likely, so that may affect their timing. No excuses if things are as you have written.
Even though I have dealt with them, if I had hit a point where I thought it was too long, I would have called them, but I would have made sure to call them on the right time zone time
Anytime I deal with a business, with they are, I do try to know where they are located and put the pieces together from there.
Now that it is the weekend, your best bet is to call them Monday morning...I would try between 10-11am EAST COAST time, just to be sure.
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
Not if the OP's post is accurate , time zone or no it's commen courtesy to make an effort to reply.Why should all current transactions go on a backburner while the seller is out making or hoping to make new deals.
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
In seriousness though, as a businessman... that defies logic on their part to ignore a customer and not ship out in a timely manner.
However, on a bright note, you won't be be on "layaway" for long. I would bet money you hear from someoene there before this thread hits '100''
``https://ebay.us/m/KxolR5
As far as I know they do not offer the e-check option anymore, or at least, it is no longer commission advantaged to the receiver of funds.
Back in the good old days I paid a few happy gold double eagle sellers with e-check and saved them the pay pal bite except for $5 fixed fee.
Likewise including your address outside of the paypal system doesn't help and could possibly hurt, as it raises concerns.
Let's hope all is well and that they are just having success beyond their expectations.
Some of these newfangled auction entities probably do not have all of their processes in order.
Coin Rarities Online
<< <i>JJ Teaparty is here at the Dallas show. >>
That explains a lot. I received an email this morning from them stating that my package had been shipped out on the 10th... although I was never provided any tracking numbers, so I have absolutely no idea where the coins might be. I'll probably drop by the P.O. on Monday to see if they can find it somewhere, but I never received an arrival slip from the mail man. I sure hope nothing got lost/stolen through the registered mail!
But I am glad they finally got back to me. Maybe they saw this thread.
RIP Mom- 1932-2012
``https://ebay.us/m/KxolR5
I also have a $1 dollar gold coin that was lost on it's way to me.
Also waiting on $100 payment, via the mail, that is on day 11.
<< <i>Not to be a butt-inski, but it appears that they attempted to deliver on the 16th and left a notice. FYI >>
I'm not seeing this...
I never received a notice, or a post-notification slip (like I usually am). And thanks again for getting back to me, Liz.
An average letter carrier fills out the "notice left" form and leaves it in your mail box without checking if you're home. (assumes you're not).
An awful letter carrier doesn't leave notice and just marks the package "delivery attempted" and brings the package back to the PO.
I've had all three varieties over the past few years, as the PO constantly changes its routes and makes the local letter carriers rebid.
As a result of this change in standards I make every effort to meet my carrier at the mailbox if I'm expecting something (and often even if I'm not, so they realize someone's always home).
I'll drop by the P.O. on Monday. But I'm still confused... I thought I'd be receiving THREE packages, because I won THREE coins at auction and never asked for combined shipping.
Is this tracking number for a package including all three coins, Liz, or just one?
<< <i>Ahh, I see. Well, I guess that means it's at the P.O. and I was just never notified, or provided the tracking info to be able to determine the package's whereabouts.
I'll drop by the P.O. on Monday. But I'm still confused... I thought I'd be receiving THREE packages, because I won THREE coins at auction and never asked for combined shipping.
Is this tracking number for a package including all three coins, Liz, or just one? >>
Brian,
From your postings just now (I admit, I haven't gone back to read any of your previous and I see you have just joined the forums in the last few months), you seem rather new about many things: registered mail and times, working with dealers, communications with dealers, etc.
I would recommend you do a lot of forum reading....even going back a few years....to see problems people have had and how they were resolved, or if the problems they posted about were the actual problems.
I could easily see how 5-10 minutes on your part could have circumvented this thread and much of your angst. Not saying it is your fault, just saying it is a learning and experience thing.
Also, once the other party responds to you and you have that communication flow, I would consider it a good practice to take further questions/communications back to private rather than using the thread to do it...unless you are still experiencing difficulties in working with that person/company.
Rather than ask how many pieces in that package, when you have already been told she is at a coin show trying to work, you could easily wait until you picked it up to see.
For the combined bit, if it was combined but the shipping charges weren't and you felt that is something to be discussed, try discussing it OFF the boards first. If you still feel you were slighted, then you can bring it up.
But, do yourself a favor and work on private/personal communications before putting everything out on the boards.....it may make it better for you to work with others in the long run
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
<< <i>Brian,
From your postings just now (I admit, I haven't gone back to read any of your previous and I see you have just joined the forums in the last few months), you seem rather new about many things: registered mail and times, working with dealers, communications with dealers, etc.
I would recommend you do a lot of forum reading....even going back a few years....to see problems people have had and how they were resolved, or if the problems they posted about were the actual problems.
I could easily see how 5-10 minutes on your part could have circumvented this thread and much of your angst. Not saying it is your fault, just saying it is a learning and experience thing.
Also, once the other party responds to you and you have that communication flow, I would consider it a good practice to take further questions/communications back to private rather than using the thread to do it...unless you are still experiencing difficulties in working with that person/company.
Rather than ask how many pieces in that package, when you have already been told she is at a coin show trying to work, you could easily wait until you picked it up to see.
For the combined bit, if it was combined but the shipping charges weren't and you felt that is something to be discussed, try discussing it OFF the boards first. If you still feel you were slighted, then you can bring it up.
But, do yourself a favor and work on private/personal communications before putting everything out on the boards.....it may make it better for you to work with others in the long run
Very wise advice. Hopefully the OP follows it.
-Paul
No Way Out: Stimulus and Money Printing Are the Only Path Left
<< <i>
<< <i>Not to be a butt-inski, but it appears that they attempted to deliver on the 16th and left a notice. FYI >>
I'm not seeing this...
I never received a notice, or a post-notification slip (like I usually am). >>
When you asked the post office why they didn't leave you a notice, what did they say?
<< <i>
<< <i>Ahh, I see. Well, I guess that means it's at the P.O. and I was just never notified, or provided the tracking info to be able to determine the package's whereabouts.
I'll drop by the P.O. on Monday. But I'm still confused... I thought I'd be receiving THREE packages, because I won THREE coins at auction and never asked for combined shipping.
Is this tracking number for a package including all three coins, Liz, or just one? >>
Brian,
From your postings just now (I admit, I haven't gone back to read any of your previous and I see you have just joined the forums in the last few months), you seem rather new about many things: registered mail and times, working with dealers, communications with dealers, etc.
I would recommend you do a lot of forum reading....even going back a few years....to see problems people have had and how they were resolved, or if the problems they posted about were the actual problems.
I could easily see how 5-10 minutes on your part could have circumvented this thread and much of your angst. Not saying it is your fault, just saying it is a learning and experience thing.
Also, once the other party responds to you and you have that communication flow, I would consider it a good practice to take further questions/communications back to private rather than using the thread to do it...unless you are still experiencing difficulties in working with that person/company.
Rather than ask how many pieces in that package, when you have already been told she is at a coin show trying to work, you could easily wait until you picked it up to see.
For the combined bit, if it was combined but the shipping charges weren't and you felt that is something to be discussed, try discussing it OFF the boards first. If you still feel you were slighted, then you can bring it up.
But, do yourself a favor and work on private/personal communications before putting everything out on the boards.....it may make it better for you to work with others in the long run
+1
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>OP had a legitimate concern about seller's failure to respond and provide tracking info. I would have been concerned as well. >>
This is it! It's a simple concept, keep folks informed!
<< <i>Ahh, I see. Well, I guess that means it's at the P.O. and I was just never notified, or provided the tracking info to be able to determine the package's whereabouts. >>
Having the registration number does not mean that you can tell where the package is. I picked up a registered package at the post office on Monday that the USPS website said was in Chicago and I'm not anywhere near there. From the USPS website:
•Delivery information will provide delivery status or attempted delivery status when the item reaches its destination, it will not provide tracking of the item as it is enroute to its destination.
edited to add... for purposes of clarification (as I'm sure somebody will be along soon to tell you that they've always been able to get tracking info on their packages), sometimes the registration number does show where the package is. The reality of it is- it doesn't always work.
<< <i>....and also of note..... USPS has been EXCEEDINGLY slow in delivering letter or packages lately. A postal priority flat rate small box is on day 9...not delivered yet.
I also have a $1 dollar gold coin that was lost on it's way to me.
Also waiting on $100 payment, via the mail, that is on day 11. >>
I just got registered from NJ to CA in less than a week!
I shipped a gold coin last month and warned the buyer of exactly what we are talking about. It took over a week to go from east to west coasts.
Any JJ TeaParty is one of the good guy dealers IMHO.
<< <i>It is a little known fact that registered mail status IS available at the post office and they know exactly where it is and the last person who signed for it. Meanwhile, you get a lot of nothing via their website.
I shipped a gold coin last month and warned the buyer of exactly what we are talking about. It took over a week to go from east to west coasts.
Any JJ TeaParty is one of the good guy dealers IMHO. >>
JJ Teaparty is definitely a class act, they will resolve the very infrequent problem that you might encounter.
As for the USPS, I had a package I mailed to a customer, the computer records said it was at a specific Post Office, but when my customer went there, they couldn't find it and they told him it was lost!
Subsequently, I contacted my Postmaster (who is great BTW), and she contacted the receiving P. O., who said they had it now (a week later). So my customer was able to pick up the package then.
However, the USPS would not honor the Express Mail time commitment, because their computer records said the package was where it was supposed to be at the correct tiime, even though the receiving P.O. couldn't find the package, and said it was lost, when my customer went to pick it up!
So the bottom line is often the "guarantee" isn't worth anything, and when there is any problem, you have to go to the P. O. and complain, otherwise it is less likely the package will be found.
An authorized PCGS dealer, and a contributor to the Red Book.
<< <i>OP had a legitimate concern about seller's failure to respond and provide tracking info. I would have been concerned as well. >>
Ditto!!
Every time i make a paypal payment and it defaults to my checking account it always tells me the payment it instant and not subject to a waiting period.
We are talking internet businesses here, part of being on the internet is instant access 24/7. Maybe they need to turn off their internet site at 5 pm daily. lol
If you are going to derive your income off the internet you need to respond quickly as you are doing business unseen as compared to a B&M business with 8 to 5 hours.
Wether you send 10 dollars or 10k some type of response should be made within 24 hours including weekends. Sometime as short as" Thanks, info to follow when we return to the office on Monday" or what ever day you chose.
I am sure the vast majority of dealers that get business off this site do a wonderful job, but some have left others holding the bag.
NGC registry V-Nickel proof #6!!!!
working on proof shield nickels # 8 with a bullet!!!!
RIP "BEAR"
Thanks again, Liz... and sorry for all of the unwanted attention. I didn't start this thread w/ the intent of giving your company a bad image. In fact, I really enjoy the site layout, and I'll definitely be bidding at your auctions again in the near future.
And thanks rest for all of the reassurance that JJ Teaparty is legitimate. Being a first-time customer with them, it really calmed my nerves.
<< <i>Every time i make a paypal payment and it defaults to my checking account it always tells me the payment it instant and not subject to a waiting period. >>
Every time I get a PayPal eCheck payment, PayPal says this:
"You received an eCheck payment. Like a regular paper check, an eCheck may take 3-5 days to clear. That's why you'll see the transaction status set as "Pending". Your buyer has sent the payment, but if you're shipping a physical item, we suggest you wait to send it out until the eCheck clears."
Maybe an instant payment for the buyer, but certainly not for the seller.
<< <i>
<< <i>Every time i make a paypal payment and it defaults to my checking account it always tells me the payment it instant and not subject to a waiting period. >>
Every time I get a PayPal eCheck payment, PayPal says this:
"You received an eCheck payment. Like a regular paper check, an eCheck may take 3-5 days to clear. That's why you'll see the transaction status set as "Pending". Your buyer has sent the payment, but if you're shipping a physical item, we suggest you wait to send it out until the eCheck clears."
Maybe an instant payment for the buyer, but certainly not for the seller. >>
I used to recieve that as a seller but have not gotten that message in a while now. Maybe it depends on how the buyer has their account set up. Are e checks and transfers 2 seperate deals when paying for a ebay win. When i go to pay for a ebay item it takes all the money out of my account first and then finishes with money from by bank account if there is not enough in paypal. I can check a box and bypass my checking account and use a credit card if i so chose.
I actually thought they had done away with the wait for funds to clear because buyers would be complaining it was taking to long to recieve there wins. I know i always waited until paypal said clear before i shipped the item.
Send me some money to my paypal account and i will clear this up for everyone, 1000 would be nice.
NGC registry V-Nickel proof #6!!!!
working on proof shield nickels # 8 with a bullet!!!!
RIP "BEAR"
<< <i>Wow - why is my life so simple........ >>
Says the man who can't get his e-mails
Maybe the OP can change the thread title now that this has been resolved.
MJ
Fellas, leave the tight pants to the ladies. If I can count the coins in your pockets you better use them to call a tailor. Stay thirsty my friends......
<< <i>I actually thought they had done away with the wait for funds to clear because buyers would be complaining it was taking to long to recieve there wins. >>
I don't know why PayPal would care if buyers complained or not. It's not like those buyers are going to rip them on their DSRs and cause PayPal to lose any money over it.
<< <i>I know i always waited until paypal said clear before i shipped the item. >>
I didn't used to, but since buyers seem to want to do things the "PayPal Way", who am I to argue?
peacockcoins
I'll share 2/3. The third will likely show up in the BST soon - an 1814 O.105a "Single Leaf" in a PCGS 30 holder.
The thing is, I already have that same variety in that very same grade cert'd by PCGS (haa!) and honestly don't know why I decided to buy another - impulse, perhaps? I mean, it's very attractive and I'd love to own two examples of such a scarce marriage, but I could use the $$$ for better things. Don't have pics of that one yet, though.
Here's an O.119 R4-
And this 1828 'Curl 2' is an O.104 R3.
Both images courtesy of PCGS CoinFacts. The color isn't quite accurate on either pics, so I'll be re-imaging both next weekend.
<< <i> used to recieve that as a seller but have not gotten that message in a while now. Maybe it depends on how the buyer has their account set up. Are e checks and transfers 2 seperate deals when paying for a ebay win. When i go to pay for a ebay item it takes all the money out of my account first and then finishes with money from by bank account if there is not enough in paypal. I can check a box and bypass my checking account and use a credit card if i so chose. I actually thought they had done away with the wait for funds to clear because buyers would be complaining it was taking to long to recieve there wins. I know i always waited until paypal said clear before i shipped the item. >>
The only paypal payments that instantly clear into a seller's account are paypal payment by credit card or paypal payment by funds already in the buyer's account. Transfers from buyer's bank account into his paypal account and echecks take a few days to "clear" into seller's account. Seller does not have seller protection until paypal details page says "OK to ship" and seller should not ship until he sees "OK to ship." When there is a delay on funds clearing into my paypal account I usually give my buyer a courtesy message explaining the status of his shipment that is awaiting funds to clear into my paypal account.
More and more buyers are using a credit card to make paypal payments because of CC "points" and because of added CC buyer protection. This is why sellers are seeing fewer delays of paypal payments getting "cleared" into their paypal account.
No Way Out: Stimulus and Money Printing Are the Only Path Left
<< <i>"JJ Teaparty, they are above reproach."
Not if the OP's post is accurate , time zone or no it's commen courtesy to make an effort to reply.Why should all current transactions go on a backburner while the seller is out making or hoping to make new deals. >>
"Beyond reproach" in this context only means that they are not scam artists or trying to rip anyone off. It does not mean that they, being human, do not make mistakes or commit oversights from time to time.