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Ebay coin sales, can't make them pay. All's well that ends well.
notwilight
Posts: 12,864 ✭✭✭
Another thread got me to thinking I should post this. I had a buyer, andyswinner, submit a bid of $510 on a set of coins I had for sale. I countered and he let my counter expire. A month later, and no offers, I get an offer of $450. I'm tempted to take it but think to myself, "I should tell andyswinner that I am accepting lower offers now." So I sent him a note and I would be willing to accept his offer now. He submitted it and I accepted it. I sent him a note thanking him and explaining that I had another offer but to be fair, I decided to give him another chance since he was first to offer at that level.
A few days go by and I get a note from him. "Please cancel this auction." I respond asking why and perhaps something in my thank-you note was mis-interpreted.
2 more days and the same 4 words, "Please cancel this auction." I send a reply asking if he got my question asking why.
2 more day, same 4 words.
I think about it a while and send him a note like this: "Your offer and my acceptance on ebay constitute a contract and just asking me to cancel it isn't how ebay, nor I, think it should work. That said, I'm an old fashioned customer service kindo guy and I'd like your business in the future. So I'm willing to work with you if you are willing to work with me. However, ignoring my messages just sending me 4 words without explanation isn't winning my concern for your issue."
I go ahead and relist the coins. A couple of days go by and I get the same message, "Please cancel this auction."
I think about calling ebay and realize there really isn't anything I can do and I'm likely to get negative feedback even if I did try. So I'm thinking it's about time to just cancel it when I get an offer for $575 from a previous good customer. I accept his offer, send out the cancellation to andyswinner, and the new buyer pays immediately.
So it worked out well for me but the bottom line is, there is nothing to do now when a buyer doesn't want to pay.
One more story, I have another account selling my kids toys clothes, my son's old golf clubs, and stuff that I no longer need around the house--the non-taxable account. I sold a $40 pair of Nike shoes and only got $2.49 for them. My daughter had worn them twice. Buyer immediately left me positive feedback and then hours later send me a note complaining that they were "dirty and gross" on the inside....I stayed professional. She filed a claim. Ebay immediately found in my favor. But the funny thing about this one is that she had made her feedback private. She had 100% positive feedback since sellers can only leave positive feedback, but she must of had some notes from buyers warning of this behavoir pattern. First time I ever saw a buyer with private feedback.
--Jerry
A few days go by and I get a note from him. "Please cancel this auction." I respond asking why and perhaps something in my thank-you note was mis-interpreted.
2 more days and the same 4 words, "Please cancel this auction." I send a reply asking if he got my question asking why.
2 more day, same 4 words.
I think about it a while and send him a note like this: "Your offer and my acceptance on ebay constitute a contract and just asking me to cancel it isn't how ebay, nor I, think it should work. That said, I'm an old fashioned customer service kindo guy and I'd like your business in the future. So I'm willing to work with you if you are willing to work with me. However, ignoring my messages just sending me 4 words without explanation isn't winning my concern for your issue."
I go ahead and relist the coins. A couple of days go by and I get the same message, "Please cancel this auction."
I think about calling ebay and realize there really isn't anything I can do and I'm likely to get negative feedback even if I did try. So I'm thinking it's about time to just cancel it when I get an offer for $575 from a previous good customer. I accept his offer, send out the cancellation to andyswinner, and the new buyer pays immediately.
So it worked out well for me but the bottom line is, there is nothing to do now when a buyer doesn't want to pay.
One more story, I have another account selling my kids toys clothes, my son's old golf clubs, and stuff that I no longer need around the house--the non-taxable account. I sold a $40 pair of Nike shoes and only got $2.49 for them. My daughter had worn them twice. Buyer immediately left me positive feedback and then hours later send me a note complaining that they were "dirty and gross" on the inside....I stayed professional. She filed a claim. Ebay immediately found in my favor. But the funny thing about this one is that she had made her feedback private. She had 100% positive feedback since sellers can only leave positive feedback, but she must of had some notes from buyers warning of this behavoir pattern. First time I ever saw a buyer with private feedback.
--Jerry
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And yes you are going to run into bad apples sometimes and now eBay won't let you let others know about them.
Too many positive BST transactions with too many members to list.