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eBay's new "Search Results" page design - My complaint with eBay/the scoop on what is goin
RB1026
Posts: 1,481 ✭✭✭✭
Like many others here, I too have suddenly started seeing the "new" look on ebay when searching for items. I hate it. It's VERY distracting and "noisy" to view with lots of needless graphics and info and ads. I called their Customer Service this AM and this is what I was told......
1) This is a test involving 7% of their users (lucky me!)
2) It will last approx. 3 weeks
3) There is no way to opt out of the new design at this point
4) They are receiving, in the rep's words, "A LOT" of complaints about this new look
I registered my complaint, thanked her for her time, and informed her to include in the complaint that I won't use it and will do my business elsewhere if they adopt it.
If you DO NOT like the new look, the time to call is right now. Go to eBay, hit the "contact us" button and get the phone number and a pin to call them. The whole thing took me less than 5 mins. If you do like it, or don't care, do nothing.
Just FYI
1) This is a test involving 7% of their users (lucky me!)
2) It will last approx. 3 weeks
3) There is no way to opt out of the new design at this point
4) They are receiving, in the rep's words, "A LOT" of complaints about this new look
I registered my complaint, thanked her for her time, and informed her to include in the complaint that I won't use it and will do my business elsewhere if they adopt it.
If you DO NOT like the new look, the time to call is right now. Go to eBay, hit the "contact us" button and get the phone number and a pin to call them. The whole thing took me less than 5 mins. If you do like it, or don't care, do nothing.
Just FYI
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Comments
Once you learn how to navigate the pages and set them up to your personal preference, it is a breeze. Very low learning curve.
Perhaps like many changes in life it is resisted at first. I think though, once you have implemented the way you want to view eBay pages, you will be set and enjoy the experience more.
peacockcoins
I am also not a huge fan of Ebay, although I have sold quite a few coins there, they arent in business with me, I am in business in spite of them.
<< <i>Hmmm, I see a few problems here, one, you think you matter to them, and two, you seem to not have understood the first point.
I am also not a huge fan of Ebay, although I have sold quite a few coins there, they arent in business with me, I am in business in spite of them. >>
Actually, I am well aware of point number one
Whether eBay gets my few thousand bucks a year won't change their bottom line. Multiply me by a few thousand users and it starts to add up. We all have tons of options for selling and eBay has been one of them. I personally continue to use it, despite the rising fees, because of its broad reach.
I felt it was useful to share here that there is a "test" going on and apparently, according to the rep, "A LOT" of people seemingly don't like it. So, why not spread the word to others who don't like it that now is the time to speak up rather than simply stop using the platform or watch your sales drop because the silent majority just moves on to other venues.
In any event, I am well aware I don't matter to them. This is why I believe I am a better business person than they are. To me, every single customer is critically important to me.
As said in the OP, if you like the new look or don't care, don't do a thing. If you don't like it, now is the time to let them know.
not seller POV is that I think they would pay more attention. Losing buyers should be their
first concern.
Searching a category with just a negative sign (like -dollar) does not work.
Looking for Men's athletic shoes -Jordon does not work.
Large format for results is too big. Slows down my searching and thus adds to frustration
of the new format. Might be tempted to shop elsewhere if I can no longer see 5 or 6 auction
per page. Large format is 2-3 auctions per page. As a buyer I'd go elsewhere to a more
friendly site.
Perhaps they will hear and listen.
Perhaps not.
bob
<< <i>
<< <i>Hmmm, I see a few problems here, one, you think you matter to them, and two, you seem to not have understood the first point.
I am also not a huge fan of Ebay, although I have sold quite a few coins there, they arent in business with me, I am in business in spite of them. >>
Actually, I am well aware of point number one
Whether eBay gets my few thousand bucks a year won't change their bottom line. Multiply me by a few thousand users and it starts to add up. We all have tons of options for selling and eBay has been one of them. I personally continue to use it, despite the rising fees, because of its broad reach.
I felt it was useful to share here that there is a "test" going on and apparently, according to the rep, "A LOT" of people seemingly don't like it. So, why not spread the word to others who don't like it that now is the time to speak up rather than simply stop using the platform or watch your sales drop because the silent majority just moves on to other venues.
In any event, I am well aware I don't matter to them. This is why I believe I am a better business person than they are. To me, every single customer is critically important to me.
As said in the OP, if you like the new look or don't care, don't do a thing. If you don't like it, now is the time to let them know. >>
Couple of points... To claim you are a better at business than eBay is quite a bold claim.
To ask those who enjoy the upgrades in performance to do nothing is like asking those who don't support our president for re-election to do nothing.
eBay deserves praise for improving their site.
You were right though about Coke. Their new formula was too sweet.
peacockcoins
<< <i>I've voiced my concerns as well from the standpoint of a buyer. The reason I chose buyer and
not seller POV is that I think they would pay more attention. Losing buyers should be their
first concern.
Searching a category with just a negative sign (like -dollar) does not work.
Looking for Men's athletic shoes -Jordon does not work.
Large format for results is too big. Slows down my searching and thus adds to frustration
of the new format. Might be tempted to shop elsewhere if I can no longer see 5 or 6 auction
per page. Large format is 2-3 auctions per page. As a buyer I'd go elsewhere to a more
friendly site.
Perhaps they will hear and listen.
Perhaps not.
bob
Oh man, if they stop supporting Boolean arguments in their search strings I may lose my mind. I filter so many keywords out of my search for "clips" that if I had to include them, I'd never find anything to bid on.
Sean Reynolds
"Keep in mind that most of what passes as numismatic information is no more than tested opinion at best, and marketing blather at worst. However, I try to choose my words carefully, since I know that you guys are always watching." - Joe O'Connor
<< <i>...the complaint that I won't use it and will do my business elsewhere if they adopt it. ... >>
Unfortunately, they know you are bluffing because there is no competitor up and running. And if you say "yes there is" I counter with "not in Ebay's eyes." --Jerry
<< <i>Like many others here, I too have suddenly started seeing the "new" look on ebay when searching for items. I hate it. It's VERY distracting and "noisy" to view with lots of needless graphics and info and ads. I called their Customer Service this AM and this is what I was told......
1) This is a test involving 7% of their users (lucky me!)
Just FYI >>
I guess I am not the lucky 7%. I don't see any new look.