Advice needed, Paypal debited my account

bbuckner22 · September 8, 2012 4:47AM

I sold a set off of Ebay last week, the guy who bought it had me send him a Paypal invoice and he paid it. It was a fairly large amount of money. Today, I get an email from him saying he received the box but it was empty. Of course he also contacted Paypal and the put a hold on the money, now my account is in the negative. This guy is saying he is pretty sure someone at the post office messed with the box somewhere between me sending it and him receiving it. I sent it out signature confirmation so there wouldn't be any issues, so now is this all it takes for scammers to get their money back? I have dealt with this guy before and never had an issue, so maybe I have a slight thought that this guy is telling the truth and someone from the PO stole the cards. Now I'm out the cards and the money, any advice on how to handle this?

lostdart58 · September 8, 2012 4:56AM

Insurance?

bbuckner22 · September 8, 2012 5:07AM

Insurance yes, but the item was delivered. If the box were to be lost or damaged it would be covered, but not in this case.

tsalems1 · September 8, 2012 5:10AM

If you sent it with signature required, you should be all set. Call paypal and give him the tracking info so he can look it up while your on the phone with him, he should rule in your favor and make your funds available (if the tracking shows the package was signed for)

lostdart58 · September 8, 2012 5:16AM

You need the buyer to file a claim from his end, saying that he got an empty box..........

...it can be done.

I received an empty box from SGC. Someone from the USPS had emptied the contents. I filed a claim and was paid.

calaban7 · September 8, 2012 6:23AM

Dave , normally there is a weight associated with each shipment , which may or may not have been measured on their scales . This may be an avenue to look down . ---- Sonny

gameusedhoop · September 8, 2012 6:36AM

1.3 Who May File
A claim may be filed by:

a. Either the mailer or addressee, for damaged articles or articles with some or all of the contents missing.

2.0 Providing Proof of Loss or Damage
2.1 Missing Contents
If a claim is filed because some or all of the contents are missing, the addressee must retain the mailing container, including wrapping, packaging, and any contents that were received, and must, upon written request by the USPS, make them available to the local Post Office for inspection, retention, and disposition in accordance with the claims decision. Failure to do so will result in denial of the claim.

bbuckner22 · September 11, 2012 8:18AM

<< <i>TextIf you sent it with signature required, you should be all set. Call paypal and give him the tracking info so he can look it up while your on the phone with him, he should rule in your favor and make your funds available >>

The item was signed for, called Paypal and they say their investigation can take up to 30 days. Meanwhile, my account is still in the negative and they want to turn in over to their collection department. I've done tens of thousands of transactions without a problem, now one guy is able to cause me major problems.

1980scollector · September 11, 2012 8:28AM

<< <i>

<< <i>TextIf you sent it with signature required, you should be all set. Call paypal and give him the tracking info so he can look it up while your on the phone with him, he should rule in your favor and make your funds available >>

The item was signed for, called Paypal and they say their investigation can take up to 30 days. Meanwhile, my account is still in the negative and they want to turn in over to their collection department. I've done tens of thousands of transactions without a problem, now one guy is able to cause me major problems. >>

These are the type things that make Payapl seem so shady.

It is a joke to send it to collections.

WinPitcher · September 11, 2012 8:53AM

Tell their collections that you are sending the info to your
collections, that in 30 days your's will close the case one way or the other.

let them chew on that.

vladguerrero · September 11, 2012 2:26PM

Paypal sux, My recent Paypal debit adventure

bbuckner22 · September 12, 2012 5:40AM

This just keeps on getting better. I had an auction end last week, I've had several of the buyers contact me saying they have tried to pay me but Paypal won't put their payment thru. So even though they want to me to add money to work off my negative balance (which they caused by putting a hold a large transaction) they are refusing to let payments into my account. This is all on account of one scammer.