Ebay Help
atobias
Posts: 50
Hey guys,
I listed a few things last night with turbo lister. One of the listings had a wrong price and I did not notice it. Then after a few hours, it sold. I emailed the guy to tell him what happened and issued him a full refund right away. I just got a email back from him and he said "This is so wrong...I will be filing a case with Ebay". I really don't know what to do. Anybody have an suggestions? Am I in any type of trouble?
Thanks,
Andy
I listed a few things last night with turbo lister. One of the listings had a wrong price and I did not notice it. Then after a few hours, it sold. I emailed the guy to tell him what happened and issued him a full refund right away. I just got a email back from him and he said "This is so wrong...I will be filing a case with Ebay". I really don't know what to do. Anybody have an suggestions? Am I in any type of trouble?
Thanks,
Andy
0
Comments
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
$100.00 is a large amount of money, while I don't really blame you for not sending the item, the buyer will probably neg you.
What if you listed it at $299.00 and buyer "accidentally" bought it and then let you know he wasn't going to follow through as he "made a mistake" in bidding on an overpriced item?
Sellers and buyers on eBay MUST be more careful when listing and bidding.
Just my opinion.
Joe
That happens all the time on ebay....as a seller, you just file the NPB and move on.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>What if you listed it at $299.00 and buyer "accidentally" bought it and then let you know he wasn't going to follow through as he "made a mistake" in bidding on an overpriced item?
That happens all the time on ebay....as a seller, you just file the NPB and move on. >>
I get this every once and a while. I file the NPB and forget it even happened. Yes I will probably get a neg, but to me a neg is not worth losing $100. I have learned my lesson
Looks like this guy is going to be a pain in the a$$.
Good luck,
Joe
Sportlots inventory:
splot
My eBay store:
ebay
did not sell it. And if he wants it at the new price he can buy it.
Don't give in to the blackmailer
Suck it up and ship it.
It stinks but sometimes you make a mistake and in a free market it is not meant to be free.
<< <i>I am in a different camp. You listed and they bought.
Suck it up and ship it.
It stinks but sometimes you make a mistake and in a free market it is not meant to be free. >>
You kind of sound like buyer himself. I guess everyone has their own opinions.......
In the buyer's last email he said that he notified EBay and they have me on their records. Kind of feels like I am on the FBI's most wanted list.
Everyone makes mistakes once in a while. It's unfortunate that we live in a world where people try to take advantage and basically take money out of
someone's pocket because of a key stroke error (or cashier's error). As a buyer, I would completely understand, and maybe be a bit disappointed, but
not surprised. I wouldn't want someone to take advantage of me that way, so I wouldn't want to stick it to someone else. JMHO..
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>If you pay for an item in the store with a ten and the cashier gives you change for a twenty, should you keep the change because she made a mistake?
Everyone makes mistakes once in a while. It's unfortunate that we live in a world where people try to take advantage and basically take money out of
someone's pocket because of a key stroke error (or cashier's error). As a buyer, I would completely understand, and maybe be a bit disappointed, but
not surprised. I wouldn't want someone to take advantage of me that way, so I wouldn't want to stick it to someone else. JMHO.. >>
Well this is a little different. More like store marked wrong price on item by mistake, not so much like cashier gave wrong amount back. I do believe that in the "mis-marked" example store is required to sell you the item at the incorrect price.
Everyone does make mistakes, however when we make them we tend to want to get away with making them with little or no consequences. A seller getting a neutral in this instance should be grateful.
Joe
and won't sell it at that price. Let him do what he will do, if he leaves a negative
reply to it in a professional manner. Stop messaging back and forth with him as well.
<< <i>Why even care what the buyer thinks at this point? You have made your decision
and won't sell it at that price. Let him do what he will do, if he leaves a negative
reply to it in a professional manner. Stop messaging back and forth with him as well. >>
Yes, I know. I have stopped messaging him. Going back and forth on this wouldn't take me any farther. I agree totally with your post.
<< <i>Mistakes do happen. Do not honor the sale. Simply relist the item at the appropriate cost and stop communicating with the guy. If you sent him the item...he could still neg you anyway. Relist and don't look back. >>
+1
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>
<< <i>If you pay for an item in the store with a ten and the cashier gives you change for a twenty, should you keep the change because she made a mistake?
Everyone makes mistakes once in a while. It's unfortunate that we live in a world where people try to take advantage and basically take money out of
someone's pocket because of a key stroke error (or cashier's error). As a buyer, I would completely understand, and maybe be a bit disappointed, but
not surprised. I wouldn't want someone to take advantage of me that way, so I wouldn't want to stick it to someone else. JMHO.. >>
Well this is a little different. More like store marked wrong price on item by mistake, not so much like cashier gave wrong amount back. I do believe that in the "mis-marked" example store is required to sell you the item at the incorrect price.
Everyone does make mistakes, however when we make them we tend to want to get away with making them with little or no consequences. A seller getting a neutral in this instance should be grateful.
Joe >>
Actually, most stores will add the disclaimer "Not Responsible for Typographical Errors" on an sale flyer to avoid this scenario with an item listed for less than it should be.
Edit to add: I would agree that a neutral FB would not be out of line here, and I also agree that it really depends on the significance of the discrepancy when making this
decision. In Paul's example, listing an item for $2.50 instead of $25.00 is a fairly nominal amount, and as a seller, I would honor that error in price. It's all relative to the
situation at hand, but I do agree that once the OP decides on what to do, he should move forward and stop communication with the buyer.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
+100
Id rather get a negative any day than to lose out on $100 - especially after I listed it incorrectly. Do you deserve to lose that $100 - no. Do you deserve a negative - yes. Its gonna happen and it seems like you've learned your lesson.
-CDs Nuts, 1/20/14
*1956 Topps baseball- 97.4% complete, 7.24 GPA
*Clemente basic set: 85.0% complete, 7.89 GPA
Anyways, my point being is that IMO you should honor the sale. I think it's fine if you asked the buyer first to undo the deal since you made a mistake ... but I'm not surprised that he reacted the way he did. It's a shame also, cause you still might get a neg even if you honor the sale ... however, if you do, just call up eBay ... be polite ... and they will most probably review and remove that neg since you acted as professionally as you could.
You made a mistake, it happens ... we all do it ... and people should forgive, however, there are those who would use these "mistakes" to try and take advantage of others (on both sides). And when dealing with strangers you simply never know what you're gonna get.
So, I'd say learn from this and move on. Having to potentially lose $100 will probably insure you never do this again, more-so than if you withdraw from the sale and get a neg. Also, would you have really sold it at $199? ... or maybe really only at $150 or less ... it might not be as big of a loss as you feel. >>
Once again, I find myself agreeing with Paul of BBG. There is a reason stores will honor mispriced items. It's all about repeat business, customer service, and to quote another board member, it's about winning the war, not every battle. If, in the first place, you would have explained the mistake to the customer & told them that you would be more than happy to honor your error, there is an excellent chance they could become a very good, repeat customer. But, of course, it is too late for that now. As somebody very wise once told me, the cheapest form of advertising is making a potential bad situation into a positive experience for a customer. For some reason, and I beleive I know the reason but that's another subject, sportscard sellers just don't seem to understand the basic laws of retail.
<< <i>Once again, I find myself agreeing with Paul of BBG. There is a reason stores will honor mispriced items. It's all about repeat business, customer service, and to quote another board member, it's about winning the war, not every battle. If, in the first place, you would have explained the mistake to the customer & told them that you would be more than happy to honor your error, there is an excellent chance they could become a very good, repeat customer. But, of course, it is too late for that now. As somebody very wise once told me, the cheapest form of advertising is making a potential bad situation into a positive experience for a customer. For some reason, and I beleive I know the reason but that's another subject, sportscard sellers just don't seem to understand the basic laws of retail. >>
Most sellers would probably honor a $5 mistake, but not a $500 one. You might honor a $100 mistake, but not a $5,000 one. Everyone has different numbers. You might have honored that $100 mistake, but you also might have much more money in the bank than him.
That being said, in my business, I have had occasions where an item has gone up in price without me knowing it. Recently, I had an item that I sell for $89.95, after checking the new catalogue, the item I used to buy for $49.00 had risen to $99.50 in one year......I took the lumps and ate the difference. Sometimes though, live sales you have to look at differently than the internet