Heritage Return Policy

erwindoc

Im considering bidding on a coin that has some pretty heavy toning on it in Heritage's upcoming auctions. It has nice appeal, but just wonder how the surfaces look in hand, specifically what could be hiding underneath. Does Heritage have a return policy and what are the terms? I searched their site and couldnt find any info.

tightbudget

Unless the item is significantly not as described or counterfeit, I don't think they allow returns

Bochiman

Suggestion would be having someone (dealer?) who you trust has an idea of what you like to view it for you...and maybe bid on it for you if you wanted.
I have done that with Mark Feld and appreciated it.

erwindoc

Found something on their site. For internet only auctions, they allow returns up to 3 days but charge a fee plus shipping. If the coins are viewed in person at the live auction, then there are no returns.

lkeigwin

Heritage gave me a bad time over a return of a couple of IHC's that looked much different from the pix. I was told to send them back with an explanation, and that their reviewers would look them over and make a decision. I did get a refund but IIRC there was a small penalty.

I think having a trusted dealer check out the coins for you before you bid makes a lot of sense.
Lance.

TomB

If it is an auction, you should treat it as a no return sale even if they list that there is a window to return the lot.

mrpotatoheadd

JMO, but if you want a return privelege, you should probably not be bidding in auctions.

Walkerfan

It's true that in MOST auctions (other than internet) they DO NOT allow returns. I suppose if you REALLY complained they MAY allow it ONCE but you would likely have to jump thru some hoops and pay a small percentage. I got a coin from SB one time that I REALLY didn't like but I kept it and sold it later rather than going through all the BS. I would likely do the same thing with Heritage.

AMRC

bestclser1

<< <i>If it is an auction, you should treat it as a no return sale even if they list that there is a window to return the lot. >>

Have a professional you trust look at the lot for you,i always do!