How would you deal with this PayPal problem?

NickM

My mother's business (in CA) sold around $100 of merchandise to a buyer (on the east coast) who paid with PayPal [not an ebay transaction].
The buyer's address was a confirmed address, and the merchandise went out the next day, with delivery confirmation and insurance.
4 days later (Sunday), the buyer emails her, irate because he checked tracking, and notice was left at his former address - which is in a different state from where he now lives.
He moved 2 years ago, and never bothered to change his PayPal address.
Today, he emails her that he will try to get the item forwarded to him by the post office, and if they cannot do so, it will be returned to her business as undeliverable. A few minutes later, he opens a PayPal Item Not Received dispute (5 days after shipment). PayPal has already

What would you recommend she do? I am concerned that he will get the package forwarded, keep the merchandise, and then win an INR claim with PayPal because the tracking will show that delivery was made to a zip code other than that listed in the confirmed address.

Nick

Maurice

USPS Package Intercept Service: Enabling Customers to Redirect Delivery of Shipments

http://about.usps.com/postal-bulletin/2012/pb22329/html/info_007.htm

Maurice

Here is the form you'll need if you decide to try the USPS Package Intercept Service.

http://about.usps.com/forms/ps1509.pdf

zep33

Yeah, just get the package back if you can and tell the buyer to blow a goat

DoctorK

Did the delivery confirmation confirm it was delivered to the address on file? I understand the dilemma but with a delivery confirmation for the confirmed address, how can a item not received case work to the benefit of the buyer?

jimrad

<< <i>Yeah, just get the package back if you can and tell the buyer to blow a goat >>



Link

mtcards

Send Paypal the DC number showing it delivered to the correct address. THEN negotiate terms with the idiot