Ebay/Post Office claim
fly2k
Posts: 47
i just posted this below- but hey, It's stressful. Post office lost or decided to keep the gold coin I sold on eBay. I have insurance for the cost of the sale (over $2000). eBay won't pay the claim- saying since the post office didnt get a signature there is no coverage- post office didn't get a signature but marked it as delivered- buyer claimed didn't receive it, and post office denied claim! When I call they say it was delivered?
They then say to appeal after I point out there is no signature and it was to an apt building (and signatures are required on items over 200$). So mad. Over 30 phone calls over the last 3 weeks and they DENY the claim? Now they tell me to wait 60 days for the appeal. the signature page is BLANK. just keeping my fingers crossed they'll pay it but for now- I'm out 2000$!!! This is the most frustrated I've been as a coin collector.
anybody know anybody at the post office who can speed this up/ensure they don't deny the appeal?
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This is so fun
They then say to appeal after I point out there is no signature and it was to an apt building (and signatures are required on items over 200$). So mad. Over 30 phone calls over the last 3 weeks and they DENY the claim? Now they tell me to wait 60 days for the appeal. the signature page is BLANK. just keeping my fingers crossed they'll pay it but for now- I'm out 2000$!!! This is the most frustrated I've been as a coin collector.
anybody know anybody at the post office who can speed this up/ensure they don't deny the appeal?
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This is so fun
This is so fun
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Ike Specialist
Finest Toned Ike I've Ever Seen, been looking since 1986
In honor of the memory of Cpl. Michael E. Thompson
every time I get an insured delivery a signature is needed
does that mean that the sender is requesting a signature specifically in addition to the insurance?
Added to say: If the insurance is less than 200, a shipper can still request signature confirmation as a separate request on top of the <200 insurance.
Edit to add: I've always used Express Mail for large (over 2K) orders...the insurance is a lot cheaper for Express vs Priority and the package is in the system for a shorter time frame (NY to CA in 24 hours or less, usually). I know registered is supposedly the safest method but for paypal purchases where buyers can now file INR claims in like 4 days, I find Express Mail a better option.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>Post office lost or decided to keep the gold coin I sold on eBay. >>
With statements like this, I think I'd wanna make you wait 60 days as well since it appears as if you're being accusatory yet not very communicative.
The details of your transaction are barely discernable and as such, I just do not know how much of this USPS/eBay flaming I really want to believe where you do not share at least partially in the responsibility of the package getting "lost". (or kept by the Post Office).
IF you assumed that because the insurance was so high that a signature would be required yet did not fork over the $2.15 for signature confirmation, you may have made the wrong assumption.
The name is LEE!
The government is incapable of ever managing the economy. That is why communism collapsed. It is now socialism’s turn - Martin Armstrong
<< <i>I didn't make any accusations. When I purchased the insurance with priority mail ($30 for the insurance) the postal clerk told me that it could only be delivered to a signature. If you think I deserve to have over $2000 lost, well, you aren't very nice. I have a copy of the delivery record and it has a blank signature- which is why eBay decided in the buyer's favor. They said "we require a signature for seller protection". I told them I had signature required but since there was no signature obtained, they said to take it up with the post office. I haven't posted this before but I saw the other post about the post office not paying claims. It's been a catch-22: need insurance in case it doesn't get delivered, no signature so no eBay coverage, post office saying "our records show it was delivered". Local post office branch: "our fault, file a claim- somebody filling in must have left it somewhere and then marked it delivered.". Post claims: "our records show delivered.". LOL. It's funny but it's over $2000, so.... I know it's just money but it's been a headache. >>
Unfortunately, you can take all the right precautions, but signature required doesn't mean a darn thing if the package is delivered but never signed for (happens to me on a regular basis and I could make a killing filing false claims for non-receipt) or the carrier "signs" for you and either steals it or misdelivers it or leaves it on the porch for someone to walk off with it. In this case, I can't imagine how the USPS would deny your claim if it clearly shows that no signature was obtained at delivery. Unfortunately, you have to be tenacious with these claims as any agency like the PO is going to stonewall you in hopes you will just give up.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>I didn't make any accusations. When I purchased the insurance with priority mail ($30 for the insurance) the postal clerk told me that it could only be delivered to a signature. If you think I deserve to have over $2000 lost, well, you aren't very nice. I have a copy of the delivery record and it has a blank signature- which is why eBay decided in the buyer's favor. They said "we require a signature for seller protection". I told them I had signature required but since there was no signature obtained, they said to take it up with the post office. I haven't posted this before but I saw the other post about the post office not paying claims. It's been a catch-22: need insurance in case it doesn't get delivered, no signature so no eBay coverage, post office saying "our records show it was delivered". Local post office branch: "our fault, file a claim- somebody filling in must have left it somewhere and then marked it delivered.". Post claims: "our records show delivered.". LOL. It's funny but it's over $2000, so.... I know it's just money but it's been a headache. >>
Let's make this clear, did you buy signature confirmation? If you did buy that I don't think ebay can deny your protection. If you did not buy the signature then ebay can deny your protection since signature confirmation is require for over $200.
Press profile link,then at bottom of page check, allow private messages ,on or off,press on
For future reference insured registered mail is much safer and is actually cheaper for items insured for over $750. Everyone that takes possession of the shipment, postal employees as well as end receiver are required to sign for it (chain of custody). PO fires employees who lose registered mail. Explain to your buyer that registered is a bit slower but the safest way to get their purchase to them.
There are two methods for signature confirmation with registered mail. (1) the regular confirmation that requires the signature confirmatin form at time of handoff to the PO and (2) the lesser known, cheaper "electronic return receipt" which requires no form and is purchased at the counter at time of shipment. Ebay/paypal protection will honor both since the signature becomes viewable online. On-line viewing of proof of delivery is what your protection requires. I have used both forms of proof to win paypal claims. If item is over $250 the on-line viewing must show the receiver's signature. Both methods mentioned will provide this. Your problem is that the PO failed to get the required signature, thus no protection. Registered mail will ensure the mailman gets the required signature or he will be looking for other employment.
There's a lot more info on registered mail here in the forum as it has special requirements for the shipper. Do a search and learn more.
The government is incapable of ever managing the economy. That is why communism collapsed. It is now socialism’s turn - Martin Armstrong
A word of caution should be added. If you choose Registered Mail with insurance then you may only pay something like $18 for a shipment such as this, but the signature obtained via this method will not necessarily satisfy ebay or PayPal. You may not have the ability to combine Registered Mail with Signature Confirmation, but you can combine Registered Mail with Return Receipt in order to obtain electronic proof of signature.
In honor of the memory of Cpl. Michael E. Thompson
I sell the big ticket material over $500 sight seen at shows or to retail clients by appointment. I don't have a problem listing material under $500 in my ebay store. I can make make a much bigger margin on the smaller ticket material so this can offset the cost of using ebay. Big ticket material can be a real dogfight at times to make any kind of decent margin unless you have bullion profits. On top of that we are still in a deep recession which has caused all kind of pain / income stagnation for ordinary working people.
I send all my ebay shipments with tracking and a green signature card for items over $200-250 as I have no control over the conditions at the delivery point.
-fly2k