an ebay issue ive never run into...until now

ebaybuyer

heres one ive never been involved in... i had a coin listed for 299 i receive an offer of 225, i counter with 275, the buyer declines. then a few minutes afterward, the buyer buys the coin at 299 and asks me to revise the invoice to reflect my counteroffer of 275 i tell the buyer i cant edit the selling price only the shipping, so he pays the full amount, then wants me to include the difference with the coin... im thinking... bad idea, if the item is returned, i may end up refunding that $24 twice. im leaning towards doing it correctly, so here is the 24$ question: how do i amend the selling price with ebay once i issue the refund through paypal? do i just issue a $24 refund through paypal or do i have to file anything with ebay to reflect the actual price it sold for ? the difference on the final value fees aside, id like to avoid any potential discrepency that may arise,

UtahCoin

Partial refund through PayPal should have you covered.

ctf_error_coins

<< <i>Partial refund through PayPal should have you covered. >>



I agree

derryb

Partial refund through paypal works, be sure to explain partial refund in comments and to document it in a followup message to buyer. Otherwise have him agree to cancelling purchase and then you relist BIN at agreed upon price.

ebaybuyer

"Otherwise have him agree to cancelling purchase and then you relist BIN at agreed upon price" .... i already suggested that, he doesnt seem to be interested. being that it is his screw up, i would feel he would either eat the $24 himself or agree to a re-list

SeattleSlammer

The buyer sounds like a tool. Sorry and good luck!


Edited: ok, maybe not a tool but he shouldn't decline your counter and then assume you'll still honor it later and make you jump through hoops to do so.

COALPORTER

Good reseason to never accept offers on eBay

ebaybuyer

i like the best offer option, if done correctly, this doesnt happen, i dont know if its fair to blame the best offer option, kind of like blaming the car because someone ran it into a tree.

19Lyds

<< <i>The buyer sounds like a tool. Sorry and good luck!


Edited: ok, maybe not a tool but he shouldn't decline your counter and then assume you'll still honor it later and make you jump through hoops to do so. >>

To me, the buyer sounds like a newbie.

The seller, sounds a little new as well.

If the seller was accepting offers of at least $275 (Make an Offer), then that should have been included in the listing under the "Allow buyers to send you their Best Offers for your consideration".



Since that didn't happen, the seller simply needs to refund the difference in price. If the buyer wants to return the item and the seller gets forced to refund the full BIN Price through eBay, follow up on your initial refund with PayPal. They will have a record of the transaction.

ebaybuyer

the seller is a 13 year ebay veteran, the buyer 10, i NEVER use the "respond to offers automatically" i learned that the hard way.

Jinx86

What a pain in the arse ebayer, Ive lucked out so far and havent had one like him in a while. Might have to tell him youll refund the difference once he has recieved the item and left feedback.

ebaybuyer

he agreed to cancel the transaction provided i re-listed it while he was in front of his computer, thats done, hes refunded for the first transaction and all is well for now.

coinman23885

<< <i>he agreed to cancel the transaction provided i re-listed it while he was in front of his computer, thats done, hes refunded for the first transaction and all is well for now. >>



It sounds like a potential scam, and I agree with the others that a partial refund through PayPal would be the appropriate remedy if this is what you seek. With this said, from a legal standpoint, I don't think you have any obligation to refund him at all. Once he rejects your offer, then it has expired and is no longer on the table. Similarly, if he purchased the coin at the buy it now rather than the counteroffer, he arguably rejected the offer. In short, he is not in a position to demand that you relist it at a certain time when he is in front of the computer. Go through and let him cancel the sale (and refund his money), and then block him.

TwoSides2aCoin

Send a thank you note with tracking information. In this notification, make a simple request to hold the $24 until he receives and is satisfied with the item. If at such time, everthing is acceptable to your buyer, simply send him a Pay Pal gift of $24. This is not an issue. It's an opportunity to cross a bridge and finish the transaction, as well as meeting your buyer's expectations.

Maybe I'm looking at it incorrectly.

edit to add :
Nevermind

ebaybuyer

ive dealt with the buyer previously... cant wait to see how much he lists it for.

Lehigh96

A few weeks ago I had a guy submit an offer on a raw Franklin Half Dollar. A few minutes later I get a message from him and I quote "hope its as good as i piad resectfully humble" He offered $15 then he went and hit the BIN button and paid the $20 list price. I sent him a partial paypal refund to resolve the situation. I think that is your best avenue as well.

bigjpst

I have used the partial refund on paypal several times with no problems. It has always been when I have used calculated shipping, and the priority flat rate was cheaper. Both paypal and ebay have refunded the difference in fees. Never had a thank you from the buyer for the refund though

19Lyds

<< <i>the seller is a 13 year ebay veteran, the buyer 10, i NEVER use the "respond to offers automatically" i learned that the hard way. >>

I don't understand?

What happened that taught you not to use this feature?

Alltheabove76

What sucks is you have to pays ebay fees on $299

bigjpst

<< <i>

<< <i>........... Never had a thank you from the buyer for the refund though >>



Buyers want free shipping not partial refunds. >>


I do offer free shipping on all US sales, these were all International sales, and I used calculated shipping.
the comment was really a joke, but says a lot about people today. The person was willing to pay the shipping that ebay calculated, and I refunded to my actual cost. If a seller did that for me I would say thank you.