ebay changes forthcoming june 19th (ugly 1st paragraph)
lasvegasteddy
Posts: 10,408 ✭✭✭
yikes...sellers take another hit on this one...,
The updated eBay Buyer Protection Policy goes into effect on June 19, 2012:
A provision has been added stipulating that in some cases we may refund part of the cost of an item to the buyer, and receive reimbursement from the seller, to cover differences between the item described and the item actually received, such as items received with small parts missing or minor repairs needed. Buyers may be asked to provide written proof from an authorized third party detailing the cost of such repairs. In these cases, we will not require the buyer to return the item to the seller.
A clarification has been included that delivery signature confirmation for items $250 or more is only required in order to protect sellers from losing a case where such service is offered by at least one shipping company. Similarly, when we ask a buyer to return a $250 or more item to the seller, delivery signature confirmation is required if it is offered by at least one shipping company.
A clarification has been made that items purchased from the Businesses & Websites for Sale category will not be covered by eBay Buyer Protection.
A provision has been added regarding the relationship between eBay Buyer Protection and the new managed return process. If a buyer uses the process to return an item purchased from an eligible transaction under that process, and the seller fails to provide a timely refund in accordance with the new process, the buyer may file a case under eBay Buyer Protection. If we resolve the case in the buyer's favor, we'll refund the buyer, the amount of which will depend on the terms and conditions of the process.
As with earlier updates, other changes have been made to keep the eBay Buyer Protection Policy up-to-date with our product and service offerings
The update to the Funds Availability program goes into effect 30 days after delivery of this notice to you:
To better protect our consumers, eBay has at times requested, and may continue to request, that PayPal hold seller funds based on certain factors, including but not limited to, selling history, seller performance, riskiness of listing category, or the filing of an eBay Buyer Protection case. Currently, access to funds from buyer payments may be delayed to promote successful fulfillment for sellers who are new to selling on eBay or have a below standard seller rating. This program may be expanded to include:
Sellers who sell an item in a high-risk category with no recent experience selling in that category; sell an item that has a sales price that is significantly higher than the average sales price of items previously sold by that seller; add a new PayPal account to their eBay account; were reinstated following an account restriction or suspension; or have recent account activity indicating risk, including but not limited to significant changes in listing activity or buyer dissatisfaction.
Transactions where the buyer indicates a problem, including but not limited to messages or activity indicating that the item hasn't been received or that the item isn't as described in the listing.
Thanks,
The updated eBay Buyer Protection Policy goes into effect on June 19, 2012:
A provision has been added stipulating that in some cases we may refund part of the cost of an item to the buyer, and receive reimbursement from the seller, to cover differences between the item described and the item actually received, such as items received with small parts missing or minor repairs needed. Buyers may be asked to provide written proof from an authorized third party detailing the cost of such repairs. In these cases, we will not require the buyer to return the item to the seller.
A clarification has been included that delivery signature confirmation for items $250 or more is only required in order to protect sellers from losing a case where such service is offered by at least one shipping company. Similarly, when we ask a buyer to return a $250 or more item to the seller, delivery signature confirmation is required if it is offered by at least one shipping company.
A clarification has been made that items purchased from the Businesses & Websites for Sale category will not be covered by eBay Buyer Protection.
A provision has been added regarding the relationship between eBay Buyer Protection and the new managed return process. If a buyer uses the process to return an item purchased from an eligible transaction under that process, and the seller fails to provide a timely refund in accordance with the new process, the buyer may file a case under eBay Buyer Protection. If we resolve the case in the buyer's favor, we'll refund the buyer, the amount of which will depend on the terms and conditions of the process.
As with earlier updates, other changes have been made to keep the eBay Buyer Protection Policy up-to-date with our product and service offerings
The update to the Funds Availability program goes into effect 30 days after delivery of this notice to you:
To better protect our consumers, eBay has at times requested, and may continue to request, that PayPal hold seller funds based on certain factors, including but not limited to, selling history, seller performance, riskiness of listing category, or the filing of an eBay Buyer Protection case. Currently, access to funds from buyer payments may be delayed to promote successful fulfillment for sellers who are new to selling on eBay or have a below standard seller rating. This program may be expanded to include:
Sellers who sell an item in a high-risk category with no recent experience selling in that category; sell an item that has a sales price that is significantly higher than the average sales price of items previously sold by that seller; add a new PayPal account to their eBay account; were reinstated following an account restriction or suspension; or have recent account activity indicating risk, including but not limited to significant changes in listing activity or buyer dissatisfaction.
Transactions where the buyer indicates a problem, including but not limited to messages or activity indicating that the item hasn't been received or that the item isn't as described in the listing.
Thanks,
everything in life is but merely on loan to us by our appreciation....lose your appreciation and see
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Comments
I hope to hell the seller at least has the option of declining the partial refund and insisting on a return for full refund. What if ebay decides that the repair or missing parts are worth a much larger percentage of the purchase price than the seller does??
Yikes this could get ugly. Just a venue, my furry butt...
1/2 Cents
U.S. Revenue Stamps
I think that this applies more to functioning items rather than collectibles.
There are threads about it on the ebay seller board
thread
They use the word repair and estimate , also I think they are talking about it as an option to a full return. It seems like the seller would need to opt in if I read it right. Why a seller would do that is unclear
Of course in a year it won't be opt in I'm sure
with certain categories it could lead to item rental situations , purses jewelry things like that. Categories where that is happening already will get worse.
The coin I received is spotted and need a professional cleaning. I have an estimate from a reliable conservation service and it will cost $45. I know I only paid $75 for the coin, however, it does need the cleaning. I'll be submitting this to e-bay for a partial refund. Thanks for your understanding.
Signed
The Buyer
Ike Specialist
Finest Toned Ike I've Ever Seen, been looking since 1986
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
this option is going away
"we will not require the buyer to return the item to the seller"
<< <i>Hi, Lets get real here!.........If you sell a slab that has scratches and did NOT described as such in your listing then you deserve to have a return................Why not just describe as it is...........will it cost you ten or 20 dollars ??.....and if it is that bad why didn't you send it back and have it reholdered ??...........As for the coin being received spotted..........2 ways to handle that............Hi Buyer, Maybe you are not aware but the company that graded the coin has a warranty against things such as you described...........I would be more than happy to assist in sending the coin back for a spot/grade warranty...........should the coin be deemed not of grade or unrepairable then the grading company will pay book value for this coin which is probaly higher than the amount you are asking for a refund.............The 2nd is to just offer a full refund............and resell the coin after you have sent it in............maybe I am being naive about this whole situation but I really don't see that as a problem IMO >>
You are assuming that the seller will even HAVE THE CHOICE to do a return for full refund. The new policy is written just vague enough to make it uncertain whether the seller will have any input into the decision at all. As written, it reads that the decision to do a partial refund and just how much that partial refund will be is at eBay's determination, not that of the seller.
That is a BIG problem.
1/2 Cents
U.S. Revenue Stamps
<< <i>Hi, Lets get real here!.........If you sell a slab that has scratches and did NOT described as such in your listing then you deserve to have a return................Why not just describe as it is...........will it cost you ten or 20 dollars ??.....and if it is that bad why didn't you send it back and have it reholdered ??...........As for the coin being received spotted..........2 ways to handle that............Hi Buyer, Maybe you are not aware but the company that graded the coin has a warranty against things such as you described...........I would be more than happy to assist in sending the coin back for a spot/grade warranty...........should the coin be deemed not of grade or unrepairable then the grading company will pay book value for this coin which is probaly higher than the amount you are asking for a refund.............The 2nd is to just offer a full refund............and resell the coin after you have sent it in............maybe I am being naive about this whole situation but I really don't see that as a problem IMO >>
They're not talking about "returns" Dice. They're talking about forced partial refunds to buyers by eBay who then expects reimburement from sellers accounts.
Specifically: "......in some cases we may refund part of the cost of an item to the buyer, and receive reimbursement from the seller, to cover differences between the item described and the item actually received, ........"
Further:
"we will not require the buyer to return the item to the seller."
The name is LEE!
<< <i>the holder has scratches...i've contacted ebay and on your dime the coin will be reholdered...i've also included you on my favorite sellers list...have a great week >>
Someone who sells may want to get clarification from ebay regarding scratched or damaged slabs.
<< <i>Specifically: "......in some cases we may refund part of the cost of an item to the buyer, and receive reimbursement from the seller, to cover differences between the item described and the item actually received, ........" >>
I've got to say- that "receive reimbursement from the seller" part has got to be the oddest phrasing I've heard in ages. I guess "extort money from the seller" is way too direct for primetime.
To sell, I decided tonight . . GreatCollections.com.
Drunner
Ron
The scratch issue will be a tough one as virtually all slabs have some evidence of scratching. If a buyer wants to play hardball, I think a seller will be the eventual loser, but those folks should be far and few between.
Ike Specialist
Finest Toned Ike I've Ever Seen, been looking since 1986
<< <i>The way EBay's been shooting themselves in the foot lately I wouldn't want to be a shareholder! >>
The problem is that they have no real competition.
<< <i>the holder has scratches...i've contacted ebay and on your dime the coin will be reholdered...i've also included you on my favorite sellers list...have a great week >>
i would argue that could be a legit scenario. i bought a coin from goldberg once that had a huge scratch on the front of the holder such that you could not see the date and mint mark...even though the holder was in tact. i had to send it in to get it re-holdered...and that cost me extra $$...especially because it was an expensive coin...which upped the insurance cost. so, in an ebay auction, the seller should explicitly state scratches on holders that are noteworthy so buyers can factor that into their bids.
<< <i>Hi, Lets get real here!.........If you sell a slab that has scratches and did NOT described as such in your listing then you deserve to have a return................Why not just describe as it is...........will it cost you ten or 20 dollars ??.....and if it is that bad why didn't you send it back and have it reholdered ??...........As for the coin being received spotted..........2 ways to handle that............Hi Buyer, Maybe you are not aware but the company that graded the coin has a warranty against things such as you described...........I would be more than happy to assist in sending the coin back for a spot/grade warranty...........should the coin be deemed not of grade or unrepairable then the grading company will pay book value for this coin which is probaly higher than the amount you are asking for a refund.............The 2nd is to just offer a full refund............and resell the coin after you have sent it in............maybe I am being naive about this whole situation but I really don't see that as a problem IMO >>
Would you really expect to go to that trouble for a coin worth less than $100 when ebay and the government eats up a good portion of any profits with fees and taxes? How about having 5 of those issues going at a time including a few scammers trying to take advantage of the power ebay is giving the buyer. Seems every authority is doing it's best to make sure business don't work these days. No wonder revenues are down.
In fact, for such an expensive coin, I even thought to myself, "If on eBay, I wonder how many people would totally burn the seller and demand some kind of partial refund"...and I just laughed it off. But I guess now, this kind of stuff is going to be a pretty big issue.
And yes, offering a full refund should always be an option...why would eBay want to encourage this kind of "coin arbitrage"!
Today's email from ebay encouraging me too sell more stuff is titled:
"epcjimi, sell again, now easier than ever"
I don't think so....
Box of 20
Actually...this is the absolute reverse...for all those who think government is bad and big business is good...well, with eBay profilts at an all time high...how do you like their "new and improved" policies...designed to drive their profits even higher...and our expense.
And at least with the government, there's usually a clearly defined appeals process for bad decisions. What's your option here:
1. Get lost and sell elsewhere...oh that's right, there is no real "elsewhere" [yet].
2. So sue us.
<< <i><<Did I miss the press release that announced the take over of ebay by the US government?>>
Actually...this is the absolute reverse...for all those who think government is bad and big business is good...well, with eBay profilts at an all time high...how do you like their "new and improved" policies...designed to drive their profits even higher...and our expense.
And at least with the government, there's usually a clearly defined appeals process for bad decisions. What's your option here:
1. Get lost and sell elsewhere...oh that's right, there is no real "elsewhere" [yet].
2. So sue us. >>
Well I wouldn't go to far the other way either but it seems to me that businesses are a bit more sensitive to public outcry. It seems like business abuses more often lead to come kind of correction. Govt, not so much. Look at Netflix for an example. They got greedy and found out what public dissatisfaction can do. Ebay could do the same thing. On the other hand, what are you going to do when the govt increases your taxes to give more to the Muslim Brotherhood in Lybia and Egypt? Ever tried suing the govt or going elsewhere? Good luck with that.
<< <i>The way EBay's been shooting themselves in the foot lately I wouldn't want to be a shareholder! >>
that makes 2 of us. ( and im not )