I'm a little disturbed by many of eBay's new rules/requirerments taking effect this spring.
RNCHSN
Posts: 2,609 ✭✭✭
I've reached the point where I'm about to just walk away from eBay.
I've been a qualified power-seller for years and suddenly I can no longer list in certain catagories because I've always used my own processes for shipping and communicating with customers.
They are also holding my Paypal funds for 7-21 days.
I've had very few problems with transactions and maintained top-rated feedback.
I just feel that it's becoming too much of a hassle.
One thought that occurred to me was to refuse to accept Paypal since I can accept credit/debit cards via Square which still meets their payment criteria.
What other auction venues are available that have similarly large target audiences?
What are your thoughts on the matter?
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To address Tom's question, Yes, the partial refund policy scares me too. Here is the eBay email regarding that topic;
" The updated eBay Buyer Protection Policy goes into effect on June 19, 2012:
•A provision has been added stipulating that in some cases we may refund part of the cost of an item to the buyer, and receive reimbursement from the seller, to cover differences between the item described and the item actually received, such as items received with small parts missing or minor repairs needed. Buyers may be asked to provide written proof from an authorized third party detailing the cost of such repairs. In these cases, we will not require the buyer to return the item to the seller.
•A clarification has been included that delivery signature confirmation for items $250 or more is only required in order to protect sellers from losing a case where such service is offered by at least one shipping company. Similarly, when we ask a buyer to return a $250 or more item to the seller, delivery signature confirmation is required if it is offered by at least one shipping company."
I've been a qualified power-seller for years and suddenly I can no longer list in certain catagories because I've always used my own processes for shipping and communicating with customers.
They are also holding my Paypal funds for 7-21 days.
I've had very few problems with transactions and maintained top-rated feedback.
I just feel that it's becoming too much of a hassle.
One thought that occurred to me was to refuse to accept Paypal since I can accept credit/debit cards via Square which still meets their payment criteria.
What other auction venues are available that have similarly large target audiences?
What are your thoughts on the matter?
-------------------------------------------------------------
To address Tom's question, Yes, the partial refund policy scares me too. Here is the eBay email regarding that topic;
" The updated eBay Buyer Protection Policy goes into effect on June 19, 2012:
•A provision has been added stipulating that in some cases we may refund part of the cost of an item to the buyer, and receive reimbursement from the seller, to cover differences between the item described and the item actually received, such as items received with small parts missing or minor repairs needed. Buyers may be asked to provide written proof from an authorized third party detailing the cost of such repairs. In these cases, we will not require the buyer to return the item to the seller.
•A clarification has been included that delivery signature confirmation for items $250 or more is only required in order to protect sellers from losing a case where such service is offered by at least one shipping company. Similarly, when we ask a buyer to return a $250 or more item to the seller, delivery signature confirmation is required if it is offered by at least one shipping company."
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Comments
<< <i>What other auction venues are available that have similarly large target audiences? >>
None that I know of...
<< <i>
<< <i>What other auction venues are available that have similarly large target audiences? >>
None that I know of... >>
So they keep jerkin mit the sellers cuz they know that they got nowhere else to go?
<< <i>Funny that there are no comments about the partial refund thingy that is expected to take place in June IIRC. >>
I think it's a bit strange that eBay can side with a buyer , and force a seller via extortion methods with a "partial refund" of the costs if the item does not meet the buyer's liking. Seems to me if the buyer isn't satisfied, he should send the item back for a full refund. Why would eBay decide the value based on what the new owner determines after the product is in his hand ?
As a selective user I'm in charge. Thanks to eBay.
<< <i>Funny that there are no comments about the partial refund thingy that is expected to take place in June IIRC. >>
This one disturbs me the most!
It's almost as if once the buyer files some type of claim, and we've all seen the weird trumped up claims, eBay will compensate the buyer out of "your" funds!
Isn't that the same as eBay "telling" you what price your merchandise should sell at?
I'll tell you what, the first time that this happens, I'll simply close up my eBay account and get out of the eBay business. I'll open a web store which will be just as inexpensive as the $16.00 plus fee's I already pay eBay. I'm a little tired of eBay pandering to buyers who do NOT pay ANY fees for using them while stomping on the sellers who pay ALL the fees which enable eBay to operate.
Perhaps if eBay were to charge a "buyers fee" I might see it differently but they don't. It's all on the backs of the sellers.
The name is LEE!
Box of 20
<< <i>They are also holding my Paypal funds for 7-21 days. >>
Looks like you only sold in the high risk World Coins area with low monthly sales volume. Triggered the hold.
<< <i>One thought that occurred to me was to refuse to accept Paypal since I can accept credit/debit cards via Square which still meets their payment criteria. >>
Customers want to use PayPal and if you don't offer it I feel sales will drop.
<< <i>What other auction venues are available that have similarly large target audiences? >>
If there were one we would not have a tread a day like this one.
<< <i>What are your thoughts on the matter? >>
If I really said too much more I might not be here long.
Edit to change selling area.
personal type service is the best I have ever enjoyed from any web site bar none. You set the price the
auction starts at and figure in your fees and just wait 10 to 14 days and even faster some times to get you
money. The absolutly best parts are, one trip to the post office to send them you coins and not several trips
to ship out auction wins, No questons from bidders, no chances of bad feedback, no chance on a hacked
eBay account and just so many things that can go wrong on eBay. I'm sure it is like this on many web site
auctions but the way the others are what with the higher costs of submission fees and selling fees, they set the
start prices and when the auction starts usually 3 to 4 weeks after they your coins. Other sites are going up or
all ready have high buyer's fees which makes it harder for you to even break even on your side of the sale.
You need to try them one time and then decide for yourself.
<< <i>What is this (partial refund) you speak of ???? >>
We're writing to let you know about updates to the eBay Buyer Protection Policy and the Funds Availability program.
The updated eBay Buyer Protection Policy goes into effect on June 19, 2012:
A provision has been added stipulating that in some cases we may refund part of the cost of an item to the buyer, and receive reimbursement from the seller, to cover differences between the item described and the item actually received, such as items received with small parts missing or minor repairs needed. Buyers may be asked to provide written proof from an authorized third party detailing the cost of such repairs. In these cases, we will not require the buyer to return the item to the seller.
A clarification has been included that delivery signature confirmation for items $250 or more is only required in order to protect sellers from losing a case where such service is offered by at least one shipping company. Similarly, when we ask a buyer to return a $250 or more item to the seller, delivery signature confirmation is required if it is offered by at least one shipping company.
A clarification has been made that items purchased from the Businesses & Websites for Sale category will not be covered by eBay Buyer Protection.
A provision has been added regarding the relationship between eBay Buyer Protection and the new managed return process. If a buyer uses the process to return an item purchased from an eligible transaction under that process, and the seller fails to provide a timely refund in accordance with the new process, the buyer may file a case under eBay Buyer Protection. If we resolve the case in the buyer's favor, we'll refund the buyer, the amount of which will depend on the terms and conditions of the process.
As with earlier updates, other changes have been made to keep the eBay Buyer Protection Policy up-to-date with our product and service offerings
The update to the Funds Availability program goes into effect 30 days after delivery of this notice to you:
To better protect our consumers, eBay has at times requested, and may continue to request, that PayPal hold seller funds based on certain factors, including but not limited to, selling history, seller performance, riskiness of listing category, or the filing of an eBay Buyer Protection case. Currently, access to funds from buyer payments may be delayed to promote successful fulfillment for sellers who are new to selling on eBay or have a below standard seller rating. This program may be expanded to include:
Sellers who sell an item in a high-risk category with no recent experience selling in that category; sell an item that has a sales price that is significantly higher than the average sales price of items previously sold by that seller; add a new PayPal account to their eBay account; were reinstated following an account restriction or suspension; or have recent account activity indicating risk, including but not limited to significant changes in listing activity or buyer dissatisfaction.
Transactions where the buyer indicates a problem, including but not limited to messages or activity indicating that the item hasn't been received or that the item isn't as described in the listing.
Thanks,
Heraldo Botelho and Pawan Modani
eBay Inc.
<< <i>The update to the Funds Availability program goes into effect 30 days after delivery of this notice to you:
To better protect our consumers, eBay has at times requested, and may continue to request, that PayPal hold seller funds based on certain factors, including but not limited to, selling history, seller performance, riskiness of listing category, or the filing of an eBay Buyer Protection case. Currently, access to funds from buyer payments may be delayed to promote successful fulfillment for sellers who are new to selling on eBay or have a below standard seller rating. >>
So, what is the "standard seller rating"? I tried finding out information on PayPal's web site, but no luck.
<< <i>I stopped selling on eBay last year when I found Great Collections with better fees selling and buying. Their
personal type service is the best I have ever enjoyed from any web site bar none. You set the price the
auction starts at and figure in your fees and just wait 10 to 14 days and even faster some times to get you
money. The absolutly best parts are, one trip to the post office to send them you coins and not several trips
to ship out auction wins, No questons from bidders, no chances of bad feedback, no chance on a hacked
eBay account and just so many things that can go wrong on eBay. I'm sure it is like this on many web site
auctions but the way the others are what with the higher costs of submission fees and selling fees, they set the
start prices and when the auction starts usually 3 to 4 weeks after they your coins. Other sites are going up or
all ready have high buyer's fees which makes it harder for you to even break even on your side of the sale.
You need to try them one time and then decide for yourself. >>
I rarely find anything I want on Great Collections. When I have found something it is priced above full retail.
I have never bought anything from them. They have the same problem as ebay: too many overpriced BIN
and start prices.
eBay ordering PayPal to hold YOUR funds is illegal. They are not the government.
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<< <i>I said it before and I'll keep repeating it until some of you get it.
eBay ordering PayPal to hold YOUR funds is illegal. They are not the government. >>
Welcome to the world of signing away your rights when you "ACCEPT THESE TERMS". Legalities are all worked out first.
With the partial refund thing, I sell an 1983 "no S"dime proof set for $500. The buyer really wants only the dime to send in for grading and wants a partial refund for the rest of the set. Does eBay then figure $500 for the set, 5 coins in the set, OK, you get a partial refund of $400.????????
just curious.
My War Nickels https://www.pcgs.com/setregistry/nickels/jefferson-nickels-specialty-sets/jefferson-nickels-fs-basic-war-set-circulation-strikes-1942-1945/publishedset/94452
<< <i>
<< <i>What other auction venues are available that have similarly large target audiences? >>
None that I know of... >>
or anyone knows of.
<< <i>
<< <i>I said it before and I'll keep repeating it until some of you get it.
eBay ordering PayPal to hold YOUR funds is illegal. They are not the government. >>
Welcome to the world of signing away your rights when you "ACCEPT THESE TERMS". Legalities are all worked out first.
Where are those terms? Thank you.
Update: Now I see crap under the user agreement, but that mean squat to me. It's wrong. ---- ebay, they have jumped the shark.
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The government is incapable of ever managing the economy. That is why communism collapsed. It is now socialism’s turn - Martin Armstrong
Slab is "parts" to the coin. Scratched slab - partial return.
I guess it all open to interpretation
I have had buyers say they want something off in the past and as soon as you say send it back for a full refund they have clammed up.
<< <i>I see a major TPG getting into the on-line coin auction business. I would not be surprised to discover it is already being developed. >>
I would love to see this happen, boy would I ever
<< <i>
<< <i>Funny that there are no comments about the partial refund thingy that is expected to take place in June IIRC. >>
This one disturbs me the most!
It's almost as if once the buyer files some type of claim, and we've all seen the weird trumped up claims, eBay will compensate the buyer out of "your" funds!
Isn't that the same as eBay "telling" you what price your merchandise should sell at?
I'll tell you what, the first time that this happens, I'll simply close up my eBay account and get out of the eBay business. I'll open a web store which will be just as inexpensive as the $16.00 plus fee's I already pay eBay. I'm a little tired of eBay pandering to buyers who do NOT pay ANY fees for using them while stomping on the sellers who pay ALL the fees which enable eBay to operate.
Perhaps if eBay were to charge a "buyers fee" I might see it differently but they don't. It's all on the backs of the sellers. >>
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