minor ebay issue with seller
bvc
Posts: 100 ✭✭
I recently purchased a card lot for $5.99 + $2.66 shipping from a seller, but the package arrived at my post office with $9.00 postage DUE! I refused the package and contacted the seller telling them that I expect a refund after they have the package back in hand. No way am I going to pay another $9 for shipping for a total of $12 on a $6 item. Well, I got my refund, but just for the $5.99 and not the $2.66 in original shipping expense. We are talking nickels and dimes here, but as a matter of principle I refuse to incur any expense whatsoever because the seller was a complete F-TARD with the shipping, and I have nothing to show for it. After I saw the refund for $5.99 I sent them a message that they can go ahead and issue me a credit for the $2.66 too. This was 2 days ago. I would like to open a case with ebay but I'm unsure which of their options reflects this type of situation. Any advice?
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Comments
PS - How in the world did he ship it if it came with $9 due?!?!?!
What case do I file? "Item not received" , "..not as described" ???
<< <i>it was shipped 'media mail' in a 'priority box'.
What case do I file? "Item not received" , "..not as described" ??? >>
That was a stupid move on the seller's part. USPS usually does not catch Media Mail items that are not "media mail," but they did in this case.
You have to open item not recieved because you have not recieved the item.
Steve
<< <i>
<< <i>it was shipped 'media mail' in a 'priority box'.
What case do I file? "Item not received" , "..not as described" ??? >>
That was a stupid move on the seller's part. USPS usually does not catch Media Mail items that are not "media mail," but they did in this case. >>
I once had a DVD boxed set sent as media opened up by the post office. It was a set that was shaped more like a big brick than a long row as other sets are so I'm guessing they check items based on shape and/or size.
<< <i>Open a item not recieved through paypal. Also if the seller does not want to refund the 2.66. Then ask him if 2.66 is really worth taking a hit for a negative feedback? Might change his tune then. I know alot of people don't want to take a hit for under 3.00 dollars for a negative.
You have to open item not recieved because you have not recieved the item.
Steve >>
This would be feedback extortion by mentioning a "refund me or I neg you" line. Do NOT do this. I would file an item not received via ebay and let it go from there
The item doesn't match the seller's description.
You have already contacted the seller through eBay Messages
The seller has responded to you
The seller isn't working with you to solve the problem
You entered the phone number
We will not share your phone number with the seller.
The buyer chose "other" as the problem with the item
Additional information:
"The item arrived at the post office with shipping charges DUE of $8.93. I refused delivery of this item because I didn't think I should have to pay for such significant shipping charges when it wasn't described like that in the auction listing; which was only $2.66 for shipping. I instructed the seller to refund me the cost of this transaction once she had the item back in hand, which she did but only in the amount of $5.99 and not the additional $2.66. I am looking to recover the original shipping charges that I paid because I feel like I shouldn't have to incur any expense whatsoever in this transaction. "
You wanted:
"partial refund for $2.66"
Seller's message:
"According to my ebay page sold on march 6th, listing item # 26096818524, it distinctly indicated no returns. However, my buyer seemed very concerned about an extra shipping charge that was calculated by the postal service. it was at this time the buyer indicated he would look into the charge and get back with me, which he did. I did inform him that I had include several additional cards as a gift, which I am known to do for my customers. The buyer refused the item and apparently returned to my address. Due to my clear intentions of not refunding the purchase, I feel the transaction was fair in that I refunded the original item and not the estimated shipping charge. I also feel I have been taken advantage of by clearly indicating no returns. I immediately refunded the cost of the merchandise and have concurred handing and cost on my end already.
Your message to the seller:
"Here's the deal. I would have kept the package if not for the extra $9.00 in added freight. Don't really care about the "no returns" blurb in your auction listing. Had you packaged this properly and charged the correct shipping $ this wouldn't be an issue. "
Seller's message:
"NO, Heres the deal. I did package it correctly and I tried to send you the package at the least amount of postage, packaged safely and add a thank you. I dont need your 2.66 and truly have no desire to keep it and an looking forward to sending it back to you. Which I will do now. Now I know why Tim Tebow traded to New York, I think he can teach you all a thing or too. Look forward to it, It's awesome!!! Good bye
<< <i>it was shipped 'media mail' in a 'priority box'. >>
May I ask why you did not mention this?
That, IMO would have ended the game early.
Instead of being Rick rolled, you get Tebow rolled anytime you deal with a troublesome seller.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>I would forget about it and move on. Call Ebay? Wait on hold? Spend any time over 3 bucks? Don't do it. Simply not worth it. >>
Completely agree with this. If I were in that situation I would ask the seller politely one time- and one time only- to refund the shipping cost. Regardless of what the response was, that would absolutely be the extent of my effort to recover $2.66.
-CDs Nuts, 1/20/14
*1956 Topps baseball- 97.4% complete, 7.24 GPA
*Clemente basic set: 85.0% complete, 7.89 GPA
Rick
<< <i>Hi, I would neg him. First of all he is trying to cheat the Postal Service by sending card by Media Mail. Sportscards are not media mail. Second, the Postal Service is losing a TON of money with media mail scams and the Postal Inspectors are on top of it. All incoming and outgoing media mail packages are supposed to be opened and inspected to see if the contents qualify. It's unbelievable what people are trying to pass off as media.
Rick >>
Why not eliminate media mail?
I am not an expert on why media mail rates exists and who this rate is specifically proposed for use.