i have one of those tedious and annoying....
eyebone
Posts: 1,404 ✭✭✭
ebay questions. 
sorry folks, but i think this might be my first "ebay help" question in my years here.
a couple of weeks ago a newbie buyer (feedback score at the time was 7) won three "lots" of cards i had for auction. he paid (about $300 w/postage). i mailed and eventually received a message informing me that he had to return the cards. when i asked if there was a problem he told me that he bought the cards thinking they were complete sets and not lots. his bad and he was apologetic. ok, things happen, so i told him to retrun the cards and i received them back today in the same condition as they were sent.
all of this was done outside of ebay. how do i handle the paypal refund? do i simply tell him that the paypal and ebay fees totaled $35 and deduct that from his refund, or should i have him contact ebay and do something (what, i am not exactly sure)?
any advice? thanks, eyebone
sorry folks, but i think this might be my first "ebay help" question in my years here. a couple of weeks ago a newbie buyer (feedback score at the time was 7) won three "lots" of cards i had for auction. he paid (about $300 w/postage). i mailed and eventually received a message informing me that he had to return the cards. when i asked if there was a problem he told me that he bought the cards thinking they were complete sets and not lots. his bad and he was apologetic. ok, things happen, so i told him to retrun the cards and i received them back today in the same condition as they were sent.
all of this was done outside of ebay. how do i handle the paypal refund? do i simply tell him that the paypal and ebay fees totaled $35 and deduct that from his refund, or should i have him contact ebay and do something (what, i am not exactly sure)?
any advice? thanks, eyebone
"I'm not saying I'm the best manager in the world, but I'm in the top one." Brian Clough
0
Comments
Then, go to the eBay transaction and request to cancel the transaction. Once the buyer agrees, you get the eBay fees back.
At least that is how I read it.
I think it was an auction where the 2 ended doing it outside of ebay.
How was payment made via PP. Gift?
Need more info.
<< <i> all of this was done outside of ebay. how do i handle the paypal refund? do i simply tell him that the paypal and ebay fees >>
^^ not sure I fully understand the above.
eyebone
sorry for the confusion, but the purchase was done through ebay. it was the return that was done outside ebay. i think tony's advice sounds correct now that i think about it.
by outside of ebay i mean that he didn't file any sort of dispute/snad/whatever, so i wasn't sure that i should refund him any money until this was done, but now i see that i can.
eyebone