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why oh why?..........whaaaaaaa! My first neg on the 'bay

onebamafanonebamafan Posts: 1,318 ✭✭
in Trading Cards & Memorabilia Forum
Weep with me, well it had to happen eventually with all the dbag buyers (some sellers too) on feebay. I freely admit i goofed by shipping his card to another buyer, (hint) never put the card in the mailer before you put the label on the package....................once i discovered the mistake i had been in contact with the other buyer and had made arrangements for return of the card. ( i probably should have let original buyer know what the deal was at this point) Here is where the story gets good....... instead of the buyer contacting me directly, he went straight to ebay and opened a case stating no item and no response from me. I contacted him and explained what had happened, he didn''t care, basically called me a scammer and and liar about what had happened. Well, needless to say this pissed me off. I went ahead and issued the refund and well, you guessed it, GOT BLASTED ON FEEDBACK, which as the seller you have basically no recourse. I will somehow manage (sarcasm) i guess, looks like to me if you voluntarily issue a refund a negative feedback should not be allowed to be given. Actually, i am suprised i made it 12 years and 1700+ transactions before now. Gotta run, i have to get back to my ponzi scheme at the old folks home, oh and the transaction was over a $15 card.

Rant over image

Comments

  • cpamikecpamike Posts: 5,566 ✭✭✭
    I've seen buyers leave negative FB for a $0.99 card, LOL. I wouldn't worry about it as I review an entire seller's history before I buy as I know there are idiots out there. Mistakes happen, deal with it. I've only had one mix-up in all my years on eBay with a seller sending me the wrong 1984 Donruss rack pack. I let him know I got the wrong pack and to let me know if he needed me to send it back if the other buyer wanted that specific pack. The seller thanked me for my understanding and I guess the other buyer was o.k. with it too as I never heard back from him. Unfortunately, there is no moron meter for buyers. If I could invent one, I'd be rich. image
    "The woods are lovely, dark and deep.
    But I have promises to keep,
    And miles to go before I sleep,
    And miles to go before I sleep."

    "Life is what happens to you while you're busy making other plans."

    Collecting:
    Any unopened Baseball cello and rack packs and boxes from the 1970's and early 1980s.
  • KbKardsKbKards Posts: 1,782 ✭✭✭
    Hello Mr. Buyer. I'm very sorry but I just discovered I sent your card to the wrong collector. I've issued a full refund on your Paypal payment while I get this straightened out. I contacted the other collector, and he'll be returning it to me when received. When it comes back I'll let you know. If you still need the card I'll deduct the cost of shipping on the Paypal money request.
  • bkingbking Posts: 3,095 ✭✭


    << <i>I've seen buyers leave negative FB for a $0.99 card, LOL. I wouldn't worry about it as I review an entire seller's history before I buy as I know there are idiots out there. Mistakes happen, deal with it. I've only had one mix-up in all my years on eBay with a seller sending me the wrong 1984 Donruss rack pack. I let him know I got the wrong pack and to let me know if he needed me to send it back if the other buyer wanted that specific pack. The seller thanked me for my understanding and I guess the other buyer was o.k. with it too as I never heard back from him. Unfortunately, there is no moron meter for buyers. If I could invent one, I'd be rich. image >>



    Yeah, it's a pain to deal with, but buyers have a right to leave feedback regardless of item price. The problem is in how the feedback is used by EBay, not in how 99% of buyers use it IMO.
    ----------------------
    Working on the following: 1970 Baseball PSA, 1970-1976 Raw, World Series Subsets PSA, 1969 Expansion Teams PSA, Fleer World Series Sets, Texas Rangers Topps Run 1972-1989
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  • judgebuckjudgebuck Posts: 1,006 ✭✭✭
    I once had a buyer leave a negative feedback on me on my sale of some old baseball newspaper clippings that went for $0.99. I contacted him and offered him a refund and said that I was sorry and thought I had described the clippings accurately. He emailed back and said that it was stupid of him to leave a negative feedback over a $0.99 item, and then he removed his negaive feedback and left a positive one.

    Also, just this morning, I had a buyer open a dispute with eBay over an item that I had shipped him (and had marked as shipped) 8 days ago. I checked the delivery confirmation number and confirmed that he had not yet received it even though I shipped it on 9/13. I just wished he had emailed me first to ask what the problem was before filing a dispute. I can't help slow p.o. delivery.

    Always looking for Mantle cards such as Stahl Meyer, 1954 Dan Dee, 1959 Bazooka, 1960 Post, 1952 Star Cal Decal, 1952 Tip Top Bread Labels, 1953-54 Briggs Meat, and other Topps, Bowman, and oddball Mantles.

  • bobbyw8469bobbyw8469 Posts: 7,139 ✭✭✭
    I had a buyer want to return a DVD because they didn't like the movie. As a seller, am I responsible for a buyer's bad taste??
  • TNP777TNP777 Posts: 5,710 ✭✭✭


    << <i>Hello Mr. Buyer. I'm very sorry but I just discovered I sent your card to the wrong collector. I've issued a full refund on your Paypal payment while I get this straightened out. I contacted the other collector, and he'll be returning it to me when received. When it comes back I'll let you know. If you still need the card I'll deduct the cost of shipping on the Paypal money request. >>

    this is the exact thing to do. Be proactive, and these situations have a very good chance of not escalating.

    lesson learned, I would guess.

    Dodgers collection scans | Brett Butler registry | 1978 Dodgers - straight 9s, homie
  • digicatdigicat Posts: 8,551 ✭✭


    << <i>I had a buyer want to return a DVD because they didn't like the movie. As a seller, am I responsible for a buyer's bad taste?? >>



    Nope, but you ARE responsible for shipping the bad movie to the tasteless buyer.
    My Giants collection want list

    WTB: 2001 Leaf Rookies & Stars Longevity: Ryan Jensen #/25
  • pclpadspclpads Posts: 457 ✭✭
    1700 +FB and 1 neg? That's like a pimple on your ass. Annoying, yes, but won't cause any long term damage.
  • itzagoneritzagoner Posts: 8,753 ✭✭


    << <i>As a seller, am I responsible for a buyer's bad taste?? >>



    of course you are, you used Miracle Whip.

    always use mayo.
  • onebamafanonebamafan Posts: 1,318 ✭✭
    I think i will be ok, it can be hard to be cool and rational when the buyer straight up calls you a liar and scammer. There was no where to go with this one after a couple of emails explaining the scenario. My main complaint (besides the obvious) is contact me first before running to ebay, i always give the seller the chance to respond to my simple "just looking for an update" email. Some people always assume the worst case about others, when in reality they dont have the facts and really, dont want to know them. They do not call it feebay or fleebay for no reason i guess. image
  • KbKardsKbKards Posts: 1,782 ✭✭✭
    Honestly now, how many days after the sale did he open the case. You messed up and hoped the card would get turned around quick enough for him not to notice. How many days did you make him wait with no contact?
  • onebamafanonebamafan Posts: 1,318 ✭✭
    It was eleven days. I guessed he would contact me when he became curious, some buyers are more relaxed about turnaround time than others. To your point, yes i hoped to have the card back before any issues arised. Again, as a buyer i inquire after 7 days after payment with the "update from the seller" email if i have heard or seen nothing.
    Had the situation been reversed i would have just taken the refund offered and left pos or neutral feedback minus the personal character attacks. I never claimed to not have some fault in the scenario.
  • thedutymonthedutymon Posts: 4,323 ✭


    << <i>Weep with me, well it had to happen eventually with all the dbag buyers (some sellers too) on feebay. I freely admit i goofed by shipping his card to another buyer, (hint) never put the card in the mailer before you put the label on the package....................once i discovered the mistake i had been in contact with the other buyer and had made arrangements for return of the card. ( i probably should have let original buyer know what the deal was at this point) Here is where the story gets good....... instead of the buyer contacting me directly, he went straight to ebay and opened a case stating no item and no response from me. I contacted him and explained what had happened, he didn''t care, basically called me a scammer and and liar about what had happened. Well, needless to say this pissed me off. I went ahead and issued the refund and well, you guessed it, GOT BLASTED ON FEEDBACK, which as the seller you have basically no recourse. I will somehow manage (sarcasm) i guess, looks like to me if you voluntarily issue a refund a negative feedback should not be allowed to be given. Actually, i am suprised i made it 12 years and 1700+ transactions before now. Gotta run, i have to get back to my ponzi scheme at the old folks home, oh and the transaction was over a $15 card.

    Rant over image >>



    Afternoon,

    I think you erred by not sending an E-mail as soon as you knew you Fricked up! 2 months ago I was packaging Three items on the Coffee table while my Wife was talking to me....and you guessed it, the most major screwup I have ever done, mixed up all three packages. When the first Buyer contacted me I thought it was just two so immedatily sent E-Mail and explained my screwup to the other Buyer, next day get third Buyer gets into mix, answered and explained screwup. Paid return shipping up front for all three Buyers, one took 2 weeks to send Card back, but kept in touch with recipient(s) almost daily, after 4 weeks got all three proper Cards to the Proper owners, then refunded all Three's purchase price and Believe it or not 3 Glowing Positive Feedbacks !!!

    Every once in awhile it turns out OK on Fee-Bay !!
    YeeHahimage

    Neilimage
    Actually Collect Non Sport, but am just so full of myself I post all over the place !!!!!!!
  • TabeTabe Posts: 6,176 ✭✭✭✭✭


    << <i>Weep with me, well it had to happen eventually with all the dbag buyers (some sellers too) on feebay. I freely admit i goofed by shipping his card to another buyer, (hint) never put the card in the mailer before you put the label on the package....................once i discovered the mistake i had been in contact with the other buyer and had made arrangements for return of the card. ( i probably should have let original buyer know what the deal was at this point) Here is where the story gets good....... instead of the buyer contacting me directly, he went straight to ebay and opened a case stating no item and no response from me. I contacted him and explained what had happened, he didn''t care, basically called me a scammer and and liar about what had happened. Well, needless to say this pissed me off. I went ahead and issued the refund and well, you guessed it, GOT BLASTED ON FEEDBACK, which as the seller you have basically no recourse. I will somehow manage (sarcasm) i guess, looks like to me if you voluntarily issue a refund a negative feedback should not be allowed to be given. Actually, i am suprised i made it 12 years and 1700+ transactions before now. Gotta run, i have to get back to my ponzi scheme at the old folks home, oh and the transaction was over a $15 card.

    Rant over image >>


    Sorry, but I think you deserved the neg. You screwed up, tried to hide it from the buyer, and only let him know what was going on when he filed a claim against you. He shouldn't have had to contact you to find out what was going on - you should have told him directly. I can see why he thought you were screwing him.

    Tabe
  • jaderockjaderock Posts: 185 ✭✭
    I agree that being upfront and letting the buyer know immediately that a mistake was made could have avoided his anxiety and claim filing.

    11 days is a "long time" in today's collector's mind.


    Most complete single player collection: ULTIMATE MARK BRUNELL COLLECTION
    image
  • TreetopTreetop Posts: 1,474 ✭
    I received my first neg in almost 10 years a few weeks ago. Sold a $1200 card to a zero feed back bidder and based on a few things, I decided not to sell him the card. sure enough he nailed me with a neg....oh well, live goes on!!

    a few days ok, I realized the neg is now gone! the guy is still on ebay, so have no idea why it was removed!!!

    Maybe you'll have the same luck I did!
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  • PowderedH2OPowderedH2O Posts: 2,443 ✭✭
    I left a negative on a seller on a $4 card a few years ago. I waited five weeks for the card. Emailed the seller. No response. Emailed him again. No response. Finally a third email, and I received the card a few days later. This was eight weeks after the sale was completed. It doesn't matter that it was a $4 card. I was still a paying customer.
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