Tough spot I think

illinifan912

Bought a card off ebay last week and when it arrived it was SNAD. I shipped the card back to the seller during their 3 day return policy but got no refund. Opened a case later that week and they've emailed me saying they cannot refund me because ebay is holding the purchase price ($700). I contacted ebay and they said all they have to do is click issue refund in the case details. This was on Sunday, and I contacted the seller that night and received an email from them saying they cannot check their email until monday(today) because their on vacation(until the 31st). Am I getting scammed or should I just wait til the 31st? If I escalated the claim to a case how long would that take for ebay to refund me.

Ok. Done with the rant, any thoughts?

Andrew

hhmag70

If they can check email they are capable of sending the refund. Escalate the case.

handyman

Just stick with paypal. The guy doesnt seem to be in a hurry to get you your money. He has the card so yes it feels hes dikk ing you around.

Use payapl

illinifan912

i tried a paypal dispute but i opened the one with ebay first and i cant open a paypal and ebay one at the same time

stevek

I'm not sure if this was your implication...but you need to do whatever is in the best interests for you...don't worry about being kind and considerate to the seller...it's about the money, your money, and taking the prompt, necessary steps to get it back. Proceed as if it was a scam, and if the seller is somehow offended, well that's just too bad, so sad for him.

EagleEyeKid

Why do buyers use ebay disputes instead of just going str8 to paypal dispute?
Is there a difference?

storm888

<< <i>Why do buyers use ebay disputes instead of just going str8 to paypal dispute?
Is there a difference? >>




////////////////////

When EBAY first opened their dispute/claim window, the speed/quality
of the service was VERY good for buyers. As the EBAY CS-monkeys
have become better trained, busier and more aware of buyer scams,
both EBAY/PP are about equally quick and buyer-biased.

If the OP has his Signature Confirmation for the returned items, he
should escalate the dispute to a claim as soon as the control panel
will allow it. If there is no SC, he should do nothing, hope for the
best, and expect an argument.

............

In general, it is best not to send an expensive return to a seller that
is not well known to you, without first going tru the EBAY/PP process
and being instructed by EBAY/PP to return the item. (Obviously, good
sellers hate that because it can harm their EBAY dashboard, but honest
buyers should STILL do what is best for them.)

.............

With the new waiver on "settled disputes" - without EBAY/PP decision
making on filings by buyers who failed to contact the seller before
filing - many dodgy sellers will falsely claim they were not contacted
by the buyer.

It is best for buyers to keep copies of ALL contacts they make with
a seller before filing a dispute/claim. Communicating ONLY thru the
EBAY message system is still the safest bet for buyers.