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Guarantee resubmission

I have 18 2011 ms70 fs SAEs all have developed milk spots.
I was going to submit under guarantee but am not a member and was told that I needed to be a member to do so.
I am the purchaser of these and not the origional submitter and didnt think that I had to be a member to qualify for guarantee.
I got this from the site-
In the event the purchaser of a PCGS graded coin believes that the coin has been overgraded with respect to such standards and procedures, or is non-authentic, he may submit such coin to PCGS through the PCGS "Guarantee Resubmission" procedures and PCGS will re-examine coin to determine the coin's grade and authenticity

please let me know how I can get these fixed/reslabbed/refunded
Thanks
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