Buyer says no card received, USPS shows delivered...what to do?

Knopfler

Luckily it's only a $7 card but not sure if there is anything I can do with USPS. Anyone know? The buyer has 208 positive feedbacks, although only 4 in the last six months including the one from me for this card.

TonyC

As long as the tracking number shows "delivered," you would win a Paypal case and be able to keep the money. That is, of course, if you want to risk getting in a fight with the buyer and resulting negative feedback. Give him the tracking number and tell him to speak with his mail carrier.

digicat

Did you send the buyer the tracking info, showing that it was delivered?

I've run into that a few times, and upon receipt of the tracking info, they suddenly "find" the card.

brendanb438

As mentioned give them the tracking # and tell them to check again.

bobbyw8469

Is it a PO Box?? I had one of my cards show "delivered", when the mail carrier actually put it into a different PO Box.....

sivotco7

bought a 1982 psa 10 few months back for around 11-$12--envelope had a 2 inch or so rip on it to the left of where the stamp goes----envelope was empty--contacted buyer who acted bewildered--not sure what to do so did nothing--mentioned it to mail carrier who said she remembered the envelope--glad it wasnt an expensive card, but sometimes the unexplained can happen--just the risk we take--

burke23

From personal experience, I can say that as long as the card is delivered to a zip code close to the buyers you as the seller are ok. Ebay can do you-know-what to my you-know-what with that policy (at least in my case since the buyer didn't ship through PP, and probably hand wrote the wrong address).

storm888

Give the buyer the DC number and tell him to chat with his
mail carrier.

If he NEGs you, call EBAY and ask for some relief; might work,
might not.

....................

MANY buyers wanna have it both ways:

If the DC says "not delivered," they want their money back.

If the DC says "delivered," they want their money back.

...........


The one instance where USPS insurance benefits the buyer
is when the DC incorrectly says "delivered."

Many "private insurers" will not accept the filing of such a
claim. USPS will.

LarryP

Man O Man, I used to have a TERRIBLE mail carrier. This guy put our mail in the wrong box at least once or twice a month, I finally called the Post Master on him.

Something you could do is ask the buyer to wait two weeks, because usually it will show up within that time. The person who received the package will either drop it back into the mail or walk it over to a neighbor.

Good luck,
-Larry

Knopfler

Yeah, I copied the delivery details including tracking number and emailed to the buyer. They said that they saw that info but still have not received the card. Paypal/USPS shows it was delivered on June 24th so it's been about two weeks.

vintagechris

I just recently had something like this happen as a buyer. My new mail carrier is terrible. So I had two packages that were supposed to be delivered on Wednesday and only one was put in my box. The other one said it was delivered but I didn't get it. I decided to go to the street next to ours and ask the people on that street with the same house # as ours if they got it. Sure enough they did, along with another package without delivery confirmation!

The best thing to do is call your Post Office where your driver runs their route from. That is what I did and they were working with me to try and figure out what happened, although ultimately I figured it out. I would do this as soon as possible because it is possible the carrier may remember something. I know one thing, from now on, anytime I get someone elses mail I am reporting it. I don't care if it is junk mail, I am reporting it.

I was lucky and got may package but it really upsets me that someone this incompetent is delivering my mail. Just in the last week and a half I had someone else get a piece of my mail, these two packages go to the wrong address, and I got two pieces of mail that were for someone else. All in a week and a half!

vintagechris

BTW, you may want to give the buyer a call. If they are trying to get over on you, you will probably know when you talk to them. If it really is the Post Office who screwed up, it will impress the buyer that you actually took the time to call him and to try and help him.

08HALA20

<< <i>I just recently had something like this happen as a buyer. My new mail carrier is terrible. So I had two packages that were supposed to be delivered on Wednesday and only one was put in my box. The other one said it was delivered but I didn't get it. I decided to go to the street next to ours and ask the people on that street with the same house # as ours if they got it. Sure enough they did, along with another package without delivery confirmation!

The best thing to do is call your Post Office where your driver runs their route from. That is what I did and they were working with me to try and figure out what happened, although ultimately I figured it out. I would do this as soon as possible because it is possible the carrier may remember something. I know one thing, from now on, anytime I get someone elses mail I am reporting it. I don't care if it is junk mail, I am reporting it.

I was lucky and got may package but it really upsets me that someone this incompetent is delivering my mail. Just in the last week and a half I had someone else get a piece of my mail, these two packages go to the wrong address, and I got two pieces of mail that were for someone else. All in a week and a half! >>




Vacation time, a lot of subs being used. A friend of mine had 4 wax boxes delivered to the wrong address, disappeared and no one knows where they are. Person at business where it was wrongly delivered doesn't know where it is? (ice cream restaurant) Post Office delivery guy said he delivered it to the wrong place. he remembers because it was the only package he had. Post office said he was sent out without any training. Unbelievable, my friend is out of his mind trying to get something done.

Joe

JMDVM

Invest in a PO box so you can pick up your mail in person. It's worth the annual fee and peace of mind.
And insure everything you mail---if your package fails to get there or is damaged, the PO pays the price.