Another for Your BBL! Or How to Make Yourself Look Like an Idiot !!!
thedutymon
Posts: 4,323 ✭
Morning,
Frickin' A$$wipe!!!
Sold this card: 1962 Topps Football SP Card # 88 Gabriel PSA NM-MT 8 OC
Item number:140556167399
Price:$38.00
Get this nasty Gram just now:
Dear thedutymon,
I just looked at this card and saw it was MC rather than OC, a big difference my friend. I am NOT happy. I expect some sort of resolution for a falsely described item. Sincerely. Bill
Do I Need to Say IT !!! I DIDN"T Grade the Frickin' Card!!!!
So I have sent this back:
This will be the LAST communication from me other than to say RETURN CARD for Full Refund plus return Shipping!!!!!
Good Morning,
What are you talking about: Falsely Described? Could you please explain how I falsely described the Card? I didn't Grade the card, PSA did. Please return for a Full refund and I will refund complete price plus your shipping back to me.
Thank You
Neil N. Duty
thedutymon
Frickin' A$$wipe!!!
Sold this card: 1962 Topps Football SP Card # 88 Gabriel PSA NM-MT 8 OC
Item number:140556167399
Price:$38.00
Get this nasty Gram just now:
Dear thedutymon,
I just looked at this card and saw it was MC rather than OC, a big difference my friend. I am NOT happy. I expect some sort of resolution for a falsely described item. Sincerely. Bill
Do I Need to Say IT !!! I DIDN"T Grade the Frickin' Card!!!!
So I have sent this back:
This will be the LAST communication from me other than to say RETURN CARD for Full Refund plus return Shipping!!!!!
Good Morning,
What are you talking about: Falsely Described? Could you please explain how I falsely described the Card? I didn't Grade the card, PSA did. Please return for a Full refund and I will refund complete price plus your shipping back to me.
Thank You
Neil N. Duty
thedutymon
Actually Collect Non Sport, but am just so full of myself I post all over the place !!!!!!!
0
Comments
You state the card as OC twice. Why?
Now the Dickwad already opened a Case and said this:
Hi thedutymon,
eBay opened a case in the Resolution Center because myrottiesandme has a problem with an item purchased from you.
In most cases, buyers and sellers can resolve these types of issues through direct communication. We encourage you to respond to this case by Jul 08, 2011. If you aren't able to work things out, you or the buyer can contact eBay Customer Support to review this case and make a final decision.
Details the buyer provided:
Problem: The item is not as described
The buyer has already contacted you through eBay Messages
The buyer paid on May 29, 2011
The item is wrong
You have responded to the buyer
You aren't working with the buyer to solve the problem "Not Working to Resolve a Problem I offered him a Full Refund PLus Return Shipping !! How the Fu$Gk is that not woring with him???"
Additional information:
"Seller listed this card as PSA 8 OC which means off center. When it fact it is PSA 8 MC, which means miscut. I could not see this in the scan because it is in a scan with 2 other cards, but it can be seen when looking closely at the pic. Seller blamed his error on PSA when I emailed him. "
Latest E-Mail after he opened Case:
Dear thedutymon,
You put the wrong grade in the listing "Wrong Frickihn' Grade !!!! GodFrickindammit !!!!
My FRICKIN ERROR !!!!!!!!!!!!!!!!!!!!!! Please just Give me his Neck for 5 Frickin' seconds !!!!!!!!!!!!!!!!!!!!
UGUGUGUGUGUG !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
FRICK !!!!!!!!!!!!!!!!!!!!!!!
Neil
You sent the guy a card that was graded and 8 MC and when he got it he complained.
You made the mistake and blasted the buyer when he complained.
Who exactly do you suggest we block, the buyer or the seller?
was a bit arrogant and off putting
but the bottom line is the buyer is right..
Yep your right, I had a typo so lets take me out and shoot me!!!!
I assumed that it was OC and buyer was complaining about it being MC even though PSA had said it was OC, but looked at picture and I was wrong!!! It is MC.
My point now being that whatever I did, I still before anything, offered a complete refund with return shipping. Now that he opened a E-bay case he is out the return shipping because my refund Can Only be for the original amount!!!
So I sent E-Mail to Buyer offering to pay the $4 to ship back.
Neil
<< <i>Sold this card: 1962 Topps Football SP Card # 88 Gabriel PSA NM-MT 8 OC
>>
Just a little tip: Not putting the player's first name in the auction title is probably costing you some hits.
BTW, how does the buyer not even look at the picture before bidding??
<< <i>welcome, fellow Loose Cannon.
Yeah That's Me....Have dealt with so many idiots on E-Bay lately that I go off and shoot myself in the foot when I'm in the wrong! Should have looked at Listing first, just asumed it was another Moron and acted accordingly, which, as we all know, what assuming does to ourselves!!!
Neil
And Neil...maybe it's time for a new pair of glasses.
Solution: Profusely, and I do mean profusely, apologize to this guy with a sincere, forthright, apologetic email.
Also...I wouldn't "offer" to refund the 4 bucks, just do it, and say you're doing it in the just mentioned email, see what I'm saying?
Good luck!
Just sent this,
Good Morning,
I just want to say I am sorry for not checking my sold item first and assuming that the problem was that you didn't agree with the grading by PSA. That was my fault for not checking before going off halfcked in my e-mail to you. I now see I made a mistake in the listing, listing the card as OC when it was MC, this was not done intentionally. I have sent you $4 via Paypal already to cover the shipping back to me and once again apologize for my mistake and will issue a full refund as soon as I recieve the card.
Thank you for your understanding in this matter.
Neil N. Duty
thedutymon
"Live everyday, don't throw it away"
<< <i>And Neil...maybe it's time for a new pair of glasses.
Dodgers collection scans | Brett Butler registry | 1978 Dodgers - straight 9s, homie
<< <i>
<< <i>Sold this card: 1962 Topps Football SP Card # 88 Gabriel PSA NM-MT 8 OC
>>
Just a little tip: Not putting the player's first name in the auction title is probably costing you some hits.
BTW, how does the buyer not even look at the picture before bidding?? >>
Pictures are over rated. So are borders on Gretzky Rookies (A different thread)
Some buyers are idiots.
Dave
Just recieved this, perhaps he'll remember this when leaving Feedback!!
Dear thedutymon,
I accept that, thank you. I dont have your address unless you sent it in another email, but ill send it back ASAP. Bill Perkins
Neil
<< <i>Morning,
Just sent this,
Good Morning,
I just want to say I am sorry for not checking my sold item first and assuming that the problem was that you didn't agree with the grading by PSA. That was my fault for not checking before going off halfcked in my e-mail to you. I now see I made a mistake in the listing, listing the card as OC when it was MC, this was not done intentionally. I have sent you $4 via Paypal already to cover the shipping back to me and once again apologize for my mistake and will issue a full refund as soon as I recieve the card.
Thank you for your understanding in this matter.
Neil N. Duty
thedutymon >>
Excellent - stated perfectly, in my opinion.
I believe this email will be neg prevention - let's hope so.
<< <i>Thanks Steve,
Just recieved this, perhaps he'll remember this when leaving Feedback!!
Dear thedutymon,
I accept that, thank you. I dont have your address unless you sent it in another email, but ill send it back ASAP. Bill Perkins
Neil >>
We've all made mistakes like this...the key is to react to it quickly and positively to satisfy the customer...and any seller unwilling to do so...in my viewpoint...isn't taking their ebay business seriously enough.
I think at this point, he will either leave no feedback or positive feedback perhaps with a comment such as "good communication" or something to that effect. Which is the best ya can expect because from his viewpoint, it was aggravation and time wasted, and he still won't have a football card that he wanted...but unless he's an absolute jerk, he should also understand that mistakes happen.
It wouldn't surprise me one bit if he bids on some of your future auctions. Some of the best customers I have, I f*ed up their first order, but took care of the problem quickly like you are doing.
They were on my face!
"Live everyday, don't throw it away"
<< <i>
<< <i>And Neil...maybe it's time for a new pair of glasses.
Geordie - I always try to quote Joe Pesci whenever I can.
Well, long story short, I agreed to give the Buyer the card for almost nothing (He contacted me with the ol "Well how about we come to an agreement for a lot less money, and then I won't have to return the Card and I'll close the Case"), Gave it to him for $8.00 and he closed the Case. Losing $34 (Sold Price $38 Card + $4 Shipping) bucks rather than my % 20 discount on my Paypal Fees is a lot easier pill to swallow.
Hi thedutymon,
Thanks for working to resolve this issue. The buyer has closed this case. You don't need to do anything else. The hold on this PayPal transaction has been removed.
You can view the details of this case in the Resolution Center.
1962 Topps Football SP Card # 88 Gabriel PSA NM-MT 8 OC
Item # : 140556167399
Sale price: $38.00
Quantity: 1
Sale date: May-27-11 06:46:43 PDT
Buyer:
Case #: 5010018422
Case opened: Jul-01-11 08:44:06 PDT
Case closed: Jul-01-11 11:41:50 PDT
And he already left Positive Feedback ! YeeHah!!
This gentleman went above & beyond the call of Duty, mon to fix a problem- 5 * s
Question, just because he opened the case, but then he closed it, doesn't affect my Paypal discounts does it?
Neil
Neil >>
No, it doesn't affect your 20% FVF, the buyer is happy and it doesn't sound like it went to arbitration were paypal or ebay decides the final outcome. just to be sure go to your seller dashboard and look at buyer protection cases right under your Seller performance numbers, then also look at "Seller protection actions" this is almost at the bottom of the page, hopefully both of these items are at 0%. I forget how many it takes before you lose you FVF but it isn't many something like 2 to 4 actions or cases.
PS: get glasses bigger. lol
I blame Al Davis for all of this Neil!
Needs'
1972 Football-9's high#'s
1965 Football-8's
1958 Topps FB-7-8
~WalterSobchak
negative feedback for codyp2000
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stupid print dots
<< <i>the wording of the complaint was a bit arrogant and off putting but the bottom line is the buyer is right >>
Bob
Bill did sign in closing 'sincerely'
Steve lol
His replies to negs/neuts shows him to be the a true professional.
You cannot do good biznez with a bad man.
the card was graded MC rather than OC and bid anyway hoping for a big discount?
Here's an old thread about your Buyer -
codyp2000
Deadman's Registry Sets
<< <i>Hopefully, your buyer will apply your conflict resolution approach to his own seller account.
negative feedback for codyp2000 >>
HA! look who's right in the middle complaining, good ol' frankmartin1969, starchild of another recent thread by one of our members.
rexvos thread
it appears some folks were just made for each other.
<< <i>The buyer is far from a newbie on eBay. Is it really that believable that he didn't notice
the card was graded MC rather than OC and bid anyway hoping for a big discount?
Here's an old thread about your Buyer -
codyp2000 >>
But there should be a "big discount'" between a MC and an OC card. Frankly, in my card collecting view, unless it's a friggin 52 Mantle, and even then I wouldn't want it for what I'd have to pay for it, to me a MC card is basically a worthless or near worthless card. Unless it's an expensive card such as a Cracker Jack, or key HOFer card, MC cards generally ain't worth chit.
Neil absolutely made the smart business move here, doing what it took to avoid a neg, and he actually turned it around to receiving glowing feedback...while getting rid of a near worthless card that if it was in an ebay auction, considering the $4 shipping charge, likely would hardly get any action or might not even get a bid.
it did not detract (too much) It was IIRC MC at the bottom with decently centered sides.
I don't recall seeing the back so I can't comment on that.
Steve
OLD BASKETBALL CARDS (50) LOT SEALED WAX PACKS ROOKIES
OLD HOCKEY CARDS (50) LOT SEALED WAX PACKS ROOKIES
OLD BASEBALL CARDS (50) LOT SEALED WAX PACKS ROOKIES
LOTS of buyers feel "deceived" by such listings. Relatively few complain
and EBAY has another "Top Rated Seller" and prolly more than $30K+ in
annual listing/FV/PP fees.
That such buyers are "stupid" or "idiots" is not a defense in an FTC action.
...........................................
The FTC and deceptive ads:
FTC
How does the FTC determine if an ad is deceptive?
A typical inquiry follows these steps:
• The FTC looks at the ad from the point of view of the "reasonable consumer" - the typical person looking at the ad. Rather than focusing on certain words, the FTC looks at the ad in context - words, phrases, and pictures - to determine what it conveys to consumers.
• The FTC looks at both "express" and "implied" claims. An express claim is literally made in the ad. For example, "ABC Mouthwash prevents colds" is an express claim that the product will prevent colds. An implied claim is one made indirectly or by inference. "ABC Mouthwash kills the germs that cause colds" contains an implied claim that the product will prevent colds. Although the ad doesn't literally say that the product prevents colds, it would be reasonable for a consumer to conclude from the statement "kills the germs that cause colds" that the product will prevent colds. Under the law, advertisers must have proof to back up express and implied claims that consumers take from an ad.
• The FTC looks at what the ad does not say - that is, if the failure to include information leaves consumers with a misimpression about the product. For example, if a company advertised a collection of books, the ad would be deceptive if it did not disclose that consumers actually would receive abridged versions of the books.
• The FTC looks at whether the claim would be "material" - that is, important to a consumer's decision to buy or use the product. Examples of material claims are representations about a product's performance, features, safety, price, or effectiveness.
• The FTC looks at whether the advertiser has sufficient evidence to support the claims in the ad. The law requires that advertisers have proof before the ad runs.
<< <i>The buyer is far from a newbie on eBay. Is it really that believable that he didn't notice
the card was graded MC rather than OC and bid anyway hoping for a big discount?
Here's an old thread about your Buyer -
codyp2000 >>
+1 for your detective work