An "extra" coin - from TT
Bochiman
Posts: 25,556 ✭✭✭✭✭
Some of you may have seen my thread last week....wondering what to do with some of the Gold Rewards points I had accumulated but that a few were going to expire.
Well, we chose a MS64 certified Morgan Dollar.
Called them up, used the points, and a MS64 Morgan dollar was on its way to us.
Super quick and no issues.
Yesterday, went to the post office to pick up the package (about 4 days for it to get sent and arrive, including the weekend), and opened it when I got home (with my son) last night.
Well, there were TWO morgans in there! PCGS MS63 and PCGS MS64. Invoice showed both. Wow! Nice bonus, eh? What do YOU think happened?
Here's what I see....on the invoice, it has a date from last year (when I redeemed points for a MS63 morgan (that was received last year). Right below, it shows the points redeemed last week as well, but no date.
Looks like a glitch in the system. So, we got TWO PCGS morgans for the 5800 points rewarded last week!!!! MS63 and MS64. Wow!
Now, what do you think we did? I know what I wanted going to do, but remember, I have a 9 year old and I talked to him about it. a "FREE" extra coin! Nope.....he said "but, it's not ours. Shouldn't we send it back?"
So, we were agreed but thinking there may be issues with the TT system, and we may not be the only ones, and it could get costly to them, I emailed Mr Gilbert Dominguez of TT, and outlined what had happened.
This morning, I received an email back, thanking me for bringing it to their attention, and that we should keep the MS63 PCGS Morgan as well. (My son was happy on both accounts.....we did the right thing (I always ask him "What would you want someone to do if it were happening to you from the other side of the story?" and he got another large coin
Gil did say that they did have some hiccups in the system last week, when redeeming Gold Rewards, so I don't think it happened to us alone, but I hope that things get sorted out easily for them and that others let them know as well.
So, whether or not everyone would have done the same (I would like to think so), my son did the right thing and I am happy
Well, we chose a MS64 certified Morgan Dollar.
Called them up, used the points, and a MS64 Morgan dollar was on its way to us.
Super quick and no issues.
Yesterday, went to the post office to pick up the package (about 4 days for it to get sent and arrive, including the weekend), and opened it when I got home (with my son) last night.
Well, there were TWO morgans in there! PCGS MS63 and PCGS MS64. Invoice showed both. Wow! Nice bonus, eh? What do YOU think happened?
Here's what I see....on the invoice, it has a date from last year (when I redeemed points for a MS63 morgan (that was received last year). Right below, it shows the points redeemed last week as well, but no date.
Looks like a glitch in the system. So, we got TWO PCGS morgans for the 5800 points rewarded last week!!!! MS63 and MS64. Wow!
Now, what do you think we did? I know what I wanted going to do, but remember, I have a 9 year old and I talked to him about it. a "FREE" extra coin! Nope.....he said "but, it's not ours. Shouldn't we send it back?"
So, we were agreed but thinking there may be issues with the TT system, and we may not be the only ones, and it could get costly to them, I emailed Mr Gilbert Dominguez of TT, and outlined what had happened.This morning, I received an email back, thanking me for bringing it to their attention, and that we should keep the MS63 PCGS Morgan as well. (My son was happy on both accounts.....we did the right thing (I always ask him "What would you want someone to do if it were happening to you from the other side of the story?" and he got another large coin
Gil did say that they did have some hiccups in the system last week, when redeeming Gold Rewards, so I don't think it happened to us alone, but I hope that things get sorted out easily for them and that others let them know as well.
So, whether or not everyone would have done the same (I would like to think so), my son did the right thing and I am happy
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
0
Comments
Go BIG or GO HOME. ©Bill
I have been very pleased with TT's service in all accounts.
I have not sold thru them but their customer service has
been outstanding. I also got an MS 64 Morgan - when I
thought I only qualified for an MS 63. Your added MS 63
was a very special bonus !!
~~~~~~~~~~~~
Coin collecting is not a hobby, it's an obsession !
New Barber Purchases
Great people down there. Similar happened to me, as well. Just before Xmas.
I called, explained, and was told to keep them; and Merry Christmas!
"Everything is on its way to somewhere. Everything." - George Malley, Phenomenon
http://www.american-legacy-coins.com
I recently bought, for me, an expensive coin and I believe the shipping charge was less than what it cost to send (they sent it express mail for $19).
Quickest I have received a coin from them
I've also had some questions answered by Irma and others. Everyone has been topnotch to deal with. I wish the pictures were better for toned coins, but I have no complaints about the service (and, I have sold some coins through them last year but missed out on the promotion this March).
They definitely has customer service in a business like this down to a "T".
I know some folks would have just kept the coin and kept quiet, but I was very glad my son didn't even say that as an option.
In the end, he ends up with a nice 1889 MS63 Morgan
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
<< <i>I agree with those that have had good experiences with TT's service.
I recently bought, for me, an expensive coin and I believe the shipping charge was less than what it cost to send (they sent it express mail for $19).
Quickest I have received a coin from them
I've also had some questions answered by Irma and others. Everyone has been topnotch to deal with. I wish the pictures were better for toned coins, but I have no complaints about the service (and, I have sold some coins through them last year but missed out on the promotion this March).
They definitely has customer service in a business like this down to a "T".
I know some folks would have just kept the coin and kept quiet, but I was very glad my son didn't even say that as an option.
In the end, he ends up with a nice 1889 MS63 Morgan
Good on you on two accounts:
1. For having taught your son well.
2. For giving him the opportunity to show you he was listening.
Good on your son for making the right decision. Finally, good on Teletrade for good customer service. It would have been fine if they asked you to send it back, with them picking up the shipping, but they chose not to inconvenience you for less than $50.
-Ahrens dad
edited for spelling
Please visit my website Millcitynumismatics.com
Sounds like your son has already had some good teaching in life values.
RIP Mom- 1932-2012
Looking for Top Pop Mercury Dime Varieties & High Grade Mercury Dime Toners.
...GLAD TO HEAR THAT RON! now, will you encourage him to run for president in the future
we really could use him!!
<< <i>...GLAD TO HEAR THAT RON! now, will you encourage him to run for president in the future
we really could use him!!
Sorry Steve, my son won't have the qualifications for presidente as he is too honest and caring
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
<< <i>
<< <i>...GLAD TO HEAR THAT RON! now, will you encourage him to run for president in the future
we really could use him!!
Sorry Steve, my son won't have the qualifications for presidente as he is too honest and caring
...
As Kate Reed would say..."win, win"...
Mike
We'll use our hands and hearts and if we must we'll use our heads.