Combined Shipping

illinifan912

I have my combined shipping policy stated clearly in my auction but now I have a buyer who after paying and receiving their cards dislikes it and apparently has reported me to ebay. Should I worry?

brendanb438

Need more info. What is your policy on combined shipping and what is the buyer crying about? Please post who the buyer is in a little bit so we can all block them.

Will add I am getting very annoyed this week with buyers on eBay not waiting to get a combined invoice from me and the paying full shipping costs only to ask about it the day after I shipped already in individual packages.

Had this happen 3 times in the past 10 days. I am processing so many packages right now I am not catching it beforehand and actually shipping out in seperate envelopes. If eBay wasn't so anti-seller I would tell these people to pound sand but I am eating the extra costs to maintain my top-rated status which is now in jeopardy because of 2 dumbasses saying what they got was not as described on the star ratings yet not opening any sort of complaint against me.

FFFFFFFF feeBay!!!!!!!!!!!!

illinifan912

he is diduch123. Basically my combined shipping policy is 10 cards for $7 anywhere in the world then $1 per card thereafter. He is the only bidder i've had trouble with and i've had people buy 40-50 cards and not complained about shipping. Please note my policy is stated in each listing and he paid and received them before "contacting" ebay.

brendanb438

Exactly what does the email from eBay state he reported you for?

Honestly as long as he isn't claiming SNAD you don't really have anything to worry about.

What is your user name so I can see how you worded things and maybe I can suggest a thing or two to help out with tards in the future.

illinifan912

here is what he told me:

i tried to address your shipping charges before i made payment and you basically told me i was sol. what you are doing is in violation of e bay policies. i will not purchase anything more from you , but to protect other buyers i have contacted e bay and informed them of the way you conduct your buisness. in legal terms what you are doing is reffered to as entrapment and it is against the law on either side of the border. you need to change your shipping policy to reflect fairness and honesty. if you look at most peoples site they cap total shipping charges, you do not. keep the money as the time to deal has passed

he hasnt left feedback yet so im assuming its going to be a neg. my username is howethegreat

brendanb438

I don't see anything wrong with how you handle it or how you list it. You do kind of leave a gray area though for someone who says buys 1 primary auction and then 1 other card. Honestly if you started out at $3 like you do now and stated $1 for each additional card things would work out better overall.

I see for the star ratings your shipping and handling charges are what is currently holding you back from earning a top-rating / power seller status and a 20% refund on eBay fees.

If you plan on selling in volume you really should work on getting your 5 star rating up on s&h fees. I also sell cards and start off at $1.99 shipping and an extra 0.75 for each additional 4 cards. I get my bubble envelopes for around 250 for $38 and after shipping and delivery confirmation I still make around 15 cents above and beyond what I spend on shipping and handling and that pretty much covers paper and ink.

eBay isn't going to do shiat to you. The buyer is probably going to crap on your feedback and star rating unless you reach some sort of agreement. If you haven't already gone off on him (i am bad at responding to idiots before calming down to keep my feedback rating) I would try to give him a few bucks back to get the good rating.

WinPitcher

<< <i> Basically my combined shipping policy is 10 cards for $7 anywhere in the world then $1 per card thereafter. He is the only bidder i've had trouble with and i've had people buy 40-50 cards and not complained about shipping. >>




I know you said 'anywhere in the world' but, lets say your buyer is 1 state away from you, do you really get 47.00 in shipping when someone buys 50 cards from you?
And they don't complain?? I get people itching and I charge .25 extra per auction win capped at 4.00 (sometimes 5.00)

Did I read you correctly?

hhmag70

I believe the goal here is to make your money on the shipping since the auctions are starting at 1 penny. You are up front with your charges so the bidder knew going in and is now complaining. With the new changes coming eBay will still get the slice of the pie they desire so it may be much easier to restructure your shipping so you have less buyers like this whining to you in the future.

Either way I agree that you should have nothing to worry about in this case other than feedback/star dings.

WinPitcher

Ahh these are 1 cent auctions generally. Hmmm I dunno, I don't think Ebay will bother you.

I liked how he said you entrapped him......lol