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UPDATED in First Post--eBay Feedback Help Please-I give up, Ebay won't help me
Rampage
Posts: 9,427 ✭✭✭✭
A buyer filed a claim against me saying he got an empty package and demanded a refund. Well, the package was insured and it was near impossible for anyone to tamper with it without evidence showing. So, I told the buyer since he had the package, he needed to file the claim with the USPS but he refused and said I should just refund him. I would have been happy to file the claim for him, but he would not photo or send the package back to me and the USPS wants to see that stuff.
So, to make a long story short, he filed a claim, Paypal held my funds, eBay decided in my favor, because after 8 days, the buyer never responded and I showed proof of insurance and delivery. So, the buyer left me a neg.
Will eBay remove this one since the buyer used it is retalitory?
No, they will not remove it. I spent about 90 minutes on the phone with them. They said "sorry". It does not fall under their feedback removal policy. eBay sux.
UPDATE HERE AS OF A FEW MINUTES AGO: Turns out the buyer filed an appeal and was refunded the money by eBay/Paypal, but suposedly, I am not responsible to reimburse those funds (we'll see). Now, my concern is that the buyer was refunded by eBay, will still file a claim, and has the coin. I don't know if I have a way to see if a claim has been filed or not with the USPS. Does anyone know the answer to that?
Thanks, Richard.
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=mystical_science&ftab=AllFeedback
So, to make a long story short, he filed a claim, Paypal held my funds, eBay decided in my favor, because after 8 days, the buyer never responded and I showed proof of insurance and delivery. So, the buyer left me a neg.
Will eBay remove this one since the buyer used it is retalitory?
No, they will not remove it. I spent about 90 minutes on the phone with them. They said "sorry". It does not fall under their feedback removal policy. eBay sux.
UPDATE HERE AS OF A FEW MINUTES AGO: Turns out the buyer filed an appeal and was refunded the money by eBay/Paypal, but suposedly, I am not responsible to reimburse those funds (we'll see). Now, my concern is that the buyer was refunded by eBay, will still file a claim, and has the coin. I don't know if I have a way to see if a claim has been filed or not with the USPS. Does anyone know the answer to that?
Thanks, Richard.
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=mystical_science&ftab=AllFeedback
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Comments
Rampant currency debasement will be the most important investment trend of this decade, and it will devastate most people.
- Nick Giambruno Buy dollar insurance now, because the policy will cost more as the dollar becomes worth less.
You can also reply to that neg.
Steve
<< <i>Will eBay remove this one since the buyer used it is retalitory? >>
Nope.
Russ, NCNE
All of this was in my ebay messages and they said they were hard on feedback extortion , what a load of guff , they got permission to look at my messages folder and determined there was nothing to validate removing the neg.
It was right there in black and white !
I feel your pain......been there....hopefully Russ will chime in, he knows better then anyone IMO how to handle these ebay issues...he has helped me in the past!
bob
<< <i>....Buyer not cooperating would get me thinking buyer is not truthful. >>
Exactly my point. The buyer lied to me and eBay. He does not want to file a USPS claim, becausehe knows he is full of it. Now, had he said he did not like the coin, he could have sent it back for a refund. Instead, he chose to lie about everything and try to rip me off. If he was telling the truth, he would have responded to the case rather than waiting more than a week for me to escalate it and have eBay find in my favor.
<< <i>So, will this affect my ability to sell on eBay and bring "fair" prices since this is recent? >>
Looking at your feeback, and your reply to the neg, I wouldn't hesitate to bid on your items. Every seller eventually meets the buyer from hell and seasoned buyers know this.
Rampant currency debasement will be the most important investment trend of this decade, and it will devastate most people.
- Nick Giambruno Buy dollar insurance now, because the policy will cost more as the dollar becomes worth less.
<< <i>I have heard of people getting them removed. Call ebay.
You can also reply to that neg.
Steve >>
Don't reply to that neg until you work it through with eBay.
Edited to add: I see I'm too late. eBay likes to see one level-headed party in a transaction. If you waited to reply to the neg until after they made a decision, you would have had more leverage.
<< <i>I would have been happy to file the claim for him, but he would not photo or send the package back to me and the USPS wants to see that stuff. >>
In the event a buyer claims something is missing from the package, DO NOT have him mail the package back to you. From the USPS website:
2.0 Providing Proof of Loss or Damage
2.1 Missing Contents
If a claim is filed because some or all of the contents are missing, the addressee must retain the mailing container, including wrapping, packaging, and any contents that were received, and must, upon written request by the USPS, make them available to the local Post Office for inspection, retention, and disposition in accordance with the claims decision. Failure to do so will result in denial of the claim.
<< <i>
<< <i>I would have been happy to file the claim for him, but he would not photo or send the package back to me and the USPS wants to see that stuff. >>
In the event a buyer claims something is missing from the package, DO NOT have him mail the package back to you. From the USPS website:
2.0 Providing Proof of Loss or Damage
2.1 Missing Contents
If a claim is filed because some or all of the contents are missing, the addressee must retain the mailing container, including wrapping, packaging, and any contents that were received, and must, upon written request by the USPS, make them available to the local Post Office for inspection, retention, and disposition in accordance with the claims decision. Failure to do so will result in denial of the claim. >>
Well, there you go, I could nothave done it anyway. I provided the insurance number and delivery confirmation number, yet I get negged. Great. Gotta love eBay.
I feel Ebay and paypal are weighted way to far to the buyers side. I am a buyer also, but I can not believe some of the things these buyers try to pull.
Jay
<< <i>I would love to see an external site where you can leave buyers and sellers feedback. Something you can search. Well, there are some obvious problems with such a system, but I'm just brainstorming. >>
Now that's a dam good idea.
<< <i>I would love to see an external site where you can leave buyers and sellers feedback. Something you can search. Well, there are some obvious problems with such a system, but I'm just brainstorming. >>
Feedbay?
Rampant currency debasement will be the most important investment trend of this decade, and it will devastate most people.
- Nick Giambruno Buy dollar insurance now, because the policy will cost more as the dollar becomes worth less.
In honor of the memory of Cpl. Michael E. Thompson
better to have told him no problem. I insured it and I will file the claim. Please send me the packaging and anything relevant.
Once I receive it I will refund. By telling him he had to file the claim you may have rubbed him the wrong way.
It is quite possible that he did receive an empty package. (not saying you sent an empty package)
Think how you would feel if you were in his shoes?
Insurance protects the seller IIRC.
Just another way of looking at this.
Steve
<< <i>Looking at his feedback he appears to be a decent ebayer. With that said maybe it would have been
better to have told him no problem. I insured it and I will file the claim. Please send me the packaging and anything relevant.
Once I receive it I will refund. By telling him he had to file the claim you may have rubbed him the wrong way.
It is quite possible that he did receive an empty package. (not saying you sent an empty package)
Think how you would feel if you were in his shoes?
Insurance protects the seller IIRC.
Just another way of looking at this.
Steve >>
Well, if the packkage was broken USPS will send the package back to the sender.
Rampant currency debasement will be the most important investment trend of this decade, and it will devastate most people.
- Nick Giambruno Buy dollar insurance now, because the policy will cost more as the dollar becomes worth less.
The buyer has the package.
<< <i>Insurance protects the seller IIRC. >>
Not if the buyer sends the damaged package back to the seller, it doesn't- at least, according to posted USPS policy, that is.
<< <i>Looking at his feedback he appears to be a decent ebayer. With that said maybe it would have been
better to have told him no problem. I insured it and I will file the claim. Please send me the packaging and anything relevant.
Once I receive it I will refund. By telling him he had to file the claim you may have rubbed him the wrong way.
It is quite possible that he did receive an empty package. (not saying you sent an empty package)
Think how you would feel if you were in his shoes?
Insurance protects the seller IIRC.
Just another way of looking at this.
Steve >>
Buyers can't get negative or neutral feedback, so every buyer looks great.
I had the same thing happen to me, I refunded the $10, and moved on, for the money it was not worth the hassle. i did block the person. here is my block list:
1bigfisherman, aria1405, authentic_coins, azestatesales, clarence4176, ddicus, ddon53, disc2tech, essgee, gurallah, levand2005, lindaandsam443, longhornproud1962, maven_bidder, mellonpatch4, mitchsmithcoin1976, mjbake1, mr.bullion, murphyaln, prjppparks0wk9, sleepingbear101010, stoystown13, usnfleet, verta5953, zenboard, 36966964@deleted, 36967257@deleted
I would appreciate others sharing their block list.
<< <i>Looking at his feedback he appears to be a decent ebayer. With that said maybe it would have been
better to have told him no problem. I insured it and I will file the claim. Please send me the packaging and anything relevant.
Once I receive it I will refund. By telling him he had to file the claim you may have rubbed him the wrong way.
It is quite possible that he did receive an empty package. (not saying you sent an empty package)
Think how you would feel if you were in his shoes?
Insurance protects the seller IIRC.
Just another way of looking at this.
Steve >>
Steve, if you read several message up, you will see someone posted the regulations about this. I CAN NOT file a claim for the buyer since he has the package.
<< <i>Looking at his feedback he appears to be a decent ebayer. With that said maybe it would have been
better to have told him no problem. I insured it and I will file the claim. Please send me the packaging and anything relevant.
Once I receive it I will refund. By telling him he had to file the claim you may have rubbed him the wrong way.
It is quite possible that he did receive an empty package. (not saying you sent an empty package)
Think how you would feel if you were in his shoes?
Insurance protects the seller IIRC.
Just another way of looking at this.
Steve >>
I agree with that perspective, the negative was not reasonable of course as the buyer may of been covered by USPS insurance if he choose to cooperate.
The reason Ebay slanted the feedback policy to greatly benefit the buyer, is to reduce scammers. (Sellers listing items, taking the money and never delivering the item) Unfortunately, scammers have learned how to exploit the Ebay/Paypal system to "reverse scam" - that is; to buy an item, keep the item when it arrives, and then demand a refund for whatever reason (pick a reason, any reason will do). Paypal will usually decide for the buyer and issue the refund, leaving the legit seller with no item and no payment - effectively stealing... and Ebay rules and Paypal policies are set up to allow this! It didn't take scammers long to learn how to exploit this system.
And... This is why I rarely sell anything on Ebay anymore (well, aside from the 20% or so chunk Ebay/Paypal ends up with when all is said and done).
/RANT
at least you tried.
I haven't sold anything on Ebay, but everything I read tells me these neg's impact the fees sellers must pay, and by refusing to acknowledge sellers have been maliciously treated or wrongly left undeserved feedback in cases such as this, and it can be shown the seller did everything corectly, while the buyer appears to be gaming or scamming the system, I think Ebay is setting itself up for some significant litigation.
A Truth That's Told With Bad Intent
Beats All The Lies You Can Invent
Rampant currency debasement will be the most important investment trend of this decade, and it will devastate most people.
- Nick Giambruno Buy dollar insurance now, because the policy will cost more as the dollar becomes worth less.
<< <i>
<< <i>
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Buyers can't get negative or neutral feedback, so every buyer looks great. >>
....But sellers can leave a positive WITH a short narrative that articulates a problem.....
" + Terrible buyer.....don't trust" (or something like that)
......I collect old stuff......
<< <i>
<< <i>
<< <i>
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Buyers can't get negative or neutral feedback, so every buyer looks great. >>
....But sellers can leave a positive WITH a short narrative that articulates a problem.....
" + Terrible buyer.....don't trust" (or something like that) >>
That does not do any good in my opinion, because all the positives build up and no one can isolate those types of comments to read them. The buyer gets nothing from me. He screwed me and tried to rip off the USPS. I hope he sleeps well at night.
<< <i>
<< <i>
<< <i>
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Buyers can't get negative or neutral feedback, so every buyer looks great. >>
....But sellers can leave a positive WITH a short narrative that articulates a problem.....
" + Terrible buyer.....don't trust" (or something like that) >>
Sorry, but no. That's called a "soft positive" and Ebay will remove it if reported. Sellers can only give positive feedback, or none at all.
RIP Mom- 1932-2012
<< <i>
<< <i>
<< <i>
>>
Buyers can't get negative or neutral feedback, so every buyer looks great. >>
....But sellers can leave a positive WITH a short narrative that articulates a problem.....
" + Terrible buyer.....don't trust" (or something like that) >>
And then the comment is removed and the seller gets slapped with a policy violation.
Russ, NCNE
<< <i>I haven't sold anything on Ebay, but everything I read tells me these neg's impact the fees sellers must pay >>
Negs have no impact on the fees a seller pays. Only 1's and 2's on DSRs are used in calculating discounts. There are sellers all over eBay who've piled up tons of negs and are still getting the maximum 20%. Of course, there are also sellers all over eBay who have very few negs and are not getting the 20%.
Russ, NCNE
<< <i>I do not know if this will work, but at one point perhaps seven years ago I received feedback that I thought should not be in my profile and I asked ebay to remove the feedback. They refused, but told me that if I left followup feedback that contained personal information of the person who left the initial feedback that they would remove the entire string of feedback. I didn't do it. By the way, the feedback left for me was positive, but all the person did was list his own website to sell coins. >>
I like Tom's suggestion. Maybe a reply that says "beware of any buyer who lives at XXXX" (give his address).
Rampant currency debasement will be the most important investment trend of this decade, and it will devastate most people.
- Nick Giambruno Buy dollar insurance now, because the policy will cost more as the dollar becomes worth less.
Russ, NCNE
<< <i>
>>
Buyers can't get negative or neutral feedback, so every buyer looks great. >>
....But sellers can leave a positive WITH a short narrative that articulates a problem.....
" + Terrible buyer.....don't trust" (or something like that) >>
.....Sorry, but no. That's called a "soft positive" and Ebay will remove it if reported. Sellers can only give positive feedback, or none at all.
......And then the comment is removed and the seller gets slapped with a policy violation.
>>
I did not know that....good info....( have never done that, BTW )
......I collect old stuff......