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Heritage shipping time

donthehilldonthehill Posts: 137 ✭✭✭
in U.S. Coin Forum
Folks,
why does it take Heritage so long to ship coins after an auction? Generally I pay as soon as an invoice is posted; the next day they charge my cc; then, they wait 7 calendar days before shipping the item (based on USPS tracking info). For comparison, Teletrade generally ships the same day they charge my cc. Any ideas?
-d

Comments

  • JeshJesh Posts: 277 ✭


    << <i>Folks,
    why does it take Heritage so long to ship coins after an auction? Generally I pay as soon as an invoice is posted; the next day they charge my cc; then, they wait 7 calendar days before shipping the item (based on USPS tracking info). For comparison, Teletrade generally ships the same day they charge my cc. Any ideas?
    -d >>



    I get my stuff shipped the next day? I am a legacy member and not sure it makes a difference. I know we have benefits and there is something about shipping but i think it has to do with shipping speed, not how fast it gets shipped out... I'd have to look...
  • NebuchadnezzarTheGreatNebuchadnezzarTheGreat Posts: 219 ✭✭
    Because the company is REALLY big. They do a great job with a lot of things, but customer service and timeliness isn't the highest priority...
  • JustMe2JustMe2 Posts: 180 ✭✭
    Mine show up before the invoice or payment.
  • coinguy1coinguy1 Posts: 13,484 ✭✭✭
    When a Heritage (Stacks', Bowers, etc.) auction is held away from the company's office, as was the case with the recent Heritage FUN sale, the lots don't get back to the office from the show, until later the following week. Teletrade, on the other hand, conducts their sales locally, so has the coins available for shipment as soon as the sale ends.
  • LakesammmanLakesammman Posts: 17,460 ✭✭✭✭✭
    I suspect Mark is correct.

    On the other hand, when I picked up my coins in Tampa late in the week after the auction, I was struck by the ENORMOUS pile of small priority boxes that the staff was assembling........and I doubt they were going to Dallas. image
    "My friends who see my collection sometimes ask what something costs. I tell them and they are in awe at my stupidity." (Baccaruda, 12/03).I find it hard to believe that he (Trump) rushed to some hotel to meet girls of loose morals, although ours are undoubtedly the best in the world. (Putin 1/17) Gone but not forgotten. IGWT, Speedy, Bear, BigE, HokieFore, John Burns, Russ, TahoeDale, Dahlonega, Astrorat, Stewart Blay, Oldhoopster, Broadstruck, Ricko, Big Moose, Cardinal.
  • mrpotatoheaddmrpotatoheadd Posts: 7,576 ✭✭✭
    When I first started buying proof sets from the mint, you sent your money to them and got the coins in six or eight months. I know the mint and Heritage are two different entities, but still...
  • CoinosaurusCoinosaurus Posts: 9,645 ✭✭✭✭✭
    The way they ship is goofy. A small box inside a FedEx box inside a registered mail box. Last time they added a second FedEx box inside the registered mail box for extra "stuffing." Four boxes for one coin!

    Most of your low overhead guys use a biz sized envelope with a cardboard insert.
    Newman Numismatic Portal, www.NewmanPortal.org
  • donthehilldonthehill Posts: 137 ✭✭✭
    OK, next time, I'll try an experiment - I'll wait to pay until Th or Fri and then see when they ship. If it's simply that the coins need to get back to the shop, then they should still ship on Mon/Tues. If they have some 7-day cc policy, then they'll ship on the following Th or Fri. I'll let y'all know what happens.
    -d
  • coinguy1coinguy1 Posts: 13,484 ✭✭✭


    << <i>OK, next time, I'll try an experiment - I'll wait to pay until Th or Fri and then see when they ship. If it's simply that the coins need to get back to the shop, then they should still ship on Mon/Tues. If they have some 7-day cc policy, then they'll ship on the following Th or Fri. I'll let y'all know what happens.
    -d >>

    Typically, the coins don't get back to the office until the Wednesday or Thursday of the week following the auction. So they can't ship the Monday or Tuesday (and often, not the Wednesday) after the sale.
  • dragondragon Posts: 4,548 ✭✭
    My experience with bidding in Heritage Signature auctions is this.... I win some lots, the invoice is posted online and an email sent within 24 hrs, I pay the invoice within a day or two using an echeck, the coins are shipped out generally about 10 - 12 days later, or sometimes a bit quicker.
  • NebuchadnezzarTheGreatNebuchadnezzarTheGreat Posts: 219 ✭✭
    Funny packaging. Keep in mind that Fed-Ex and USPS boxes are free, so there's no overhead to just use boxes for packaging...I do the same thing when shipping from shows.
  • RYKRYK Posts: 35,800 ✭✭✭✭✭
    I have never had any significant problems or delays with a Heritage shipment.
    My Box of 20: https://pcgs.com/setregistry/collectors-showcase/box-20/ryks-gold-box-20/17132
  • TwobitcollectorTwobitcollector Posts: 3,928 ✭✭✭✭✭
    I find them very quick in shipping
    Positive BST Transactions with:
    INYNWHWeTrust-TexasNationals,ajaan,blu62vette
    coinJP, Outhaul ,illini420,MICHAELDIXON, Fade to Black,epcjimi1,19Lyds,SNMAN,JerseyJoe, bigjpst, DMWJR , lordmarcovan, Weiss,Mfriday4962,UtahCoin,Downtown1974,pitboss,RichieURich,Bullsitter,JDsCoins,toyz4geo,jshaulis, mustanggt, SNMAN, MWallace, ms71, lordmarcovan
  • Lehigh96Lehigh96 Posts: 685 ✭✭✭


    << <i>

    << <i>Folks,
    why does it take Heritage so long to ship coins after an auction? Generally I pay as soon as an invoice is posted; the next day they charge my cc; then, they wait 7 calendar days before shipping the item (based on USPS tracking info). For comparison, Teletrade generally ships the same day they charge my cc. Any ideas?
    -d >>



    I get my stuff shipped the next day? I am a legacy member and not sure it makes a difference. I know we have benefits and there is something about shipping but i think it has to do with shipping speed, not how fast it gets shipped out... I'd have to look... >>



    I am also a Legacy Client and I got my FUN purchases 3 days after auction closed. I had not even paid the invoice when the coins arrived!
    <a target=new class=ftalternatingbarlinklarge href="http://stores.ebay.com/Lehigh-Coins">LEHIGH COINS on E-Bay

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